business image

Syracuse Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,232 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122. Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(315) 476-0122

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1224 W Fayette St Syracuse, NY 13204
Syracuse Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,232 Reviews)

BB
Bill B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
quit and on time great job
outstanding service had me in and out with no issues.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Quick
The appointment took less than an hour.
The customer service is excellent; friendly, fast and knowledgeable.
Tim D., Owner from Syracuse Auto Works responded on 04/16/2025 09:32 AM

We appreciate you taking the time to share your experience! It sounds like we hit the bullseye with speed and service. If only we could speed up the traffic, too! We're glad our team was able to assist you efficiently. Your kind words mean a lot to us, and we look forward to keeping your vehicle in top shape for years to come.


RD
Roseann D.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
Roseann said they do really good work.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 04/16/2025 09:32 AM

We appreciate you taking the time to share your thoughts with us. Knowing that you think we do good work makes our day—almost as satisfying as finding a hidden snack stash! Your support means a lot, and we’ll keep aiming high to ensure our work remains top-notch.


ED
gravatar
Elizabeth D.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
10
I had a great experience!
Employees at Syracuse Auto works are very helpful and honest. They helped fixed my car and it was very fast and efficient.
Tim D., Owner from Syracuse Auto Works responded on 04/12/2025 09:35 AM

We appreciate you taking the time to share your experience with us. It's great to hear that our team delivered speedy and efficient service while keeping things honest—after all, that's how we roll. If your car ever decides to throw a tantrum again, you know where to find us!


JJ
gravatar
Joe J.
Camillus, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Stellar Auto Service
Fast and fairly priced auto service as we've come to expect. Highly recommended.
Tim D., Owner from Syracuse Auto Works responded on 04/12/2025 09:34 AM

We appreciate you taking the time to share your experience. It’s our mission to deliver speedy and budget-friendly service – consider us the pizza delivery of auto repair, minus the pepperoni! Your recommendation means a lot to us, and we look forward to keeping your vehicle in tip-top shape.


TD
gravatar
Taylor D.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
10
Taylor Donahue
I Had a great experience here. The customer service was genuinely excellent, you will not find service like this anywhere else! I would recommend this auto shop to anyone in need of car service or repairs.😄😄😄😄😄 Thanks very much to the team behind this.
Tim D., Owner from Syracuse Auto Works responded on 04/12/2025 09:34 AM

We appreciate you taking the time to share your experience. It sounds like you found our customer service to be top-notch, and we like to think we have a secret recipe for it! We’re glad to hear that our team made such a positive impact. Recommendations mean the world to us, so we really value your endorsement. If your car ever needs a little TLC again, we’ll be here, ready to roll!


MH
gravatar
Michael H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Vehicle Owner
Another positive experience wherein my vehicle was inspected at the scheduled time frame and an honest evaluation of the overall condition of the vehicle was obtained complete with a service report and estimates for repairs that are recommended.
Tim D., Owner from Syracuse Auto Works responded on 04/11/2025 09:33 AM

We're happy to hear that you had another positive experience with us! Timeliness and honesty are our bread and butter, so it's great to know we hit the mark with your vehicle inspection. We're all about keeping you informed with clear evaluations and service reports—it’s like a report card for your car, minus the anxiety. If you ever have questions about those estimates or the condition of your vehicle, just give us a shout!


SS
gravatar
Sean S.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Resolved check engine iight
Excellent service
Tim D., Owner from Syracuse Auto Works responded on 04/10/2025 09:32 AM

We appreciate you taking the time to share your thoughts on our service. It’s great to hear that you had an excellent experience with us. We strive to keep things running smoothly here, much like the cars we work on! If there's anything else we can do for you, just let us know.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Friendly and convenient
Had to change the purpose of my appointment, they did it no problem. Super fast in and out as well, price was lower than I expected as well
Tim D., Owner from Syracuse Auto Works responded on 04/10/2025 09:32 AM

We appreciate you sharing your experience with us! We're glad we could accommodate your schedule change without any hiccups—after all, flexibility is key, right? It’s great to hear that you were in and out faster than a squirrel on espresso and that our pricing was a pleasant surprise. We aim to keep things running smoothly while also being easy on the wallet. Safe travels!


MC
Micheal C.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Micheal said they did a really great job.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 04/06/2025 09:32 AM

We appreciate you taking the time to share your experience! We strive to deliver top-notch service, and we're delighted to hear that you were happy with the work we did. If there’s anything else that needs attention or if you have any car conundrums in the future, don’t hesitate to reach out. Your vehicle will always be in good hands here!


IA
gravatar
Irshad A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Excellent
Excellent service
Tim D., Owner from Syracuse Auto Works responded on 04/05/2025 09:33 AM

We appreciate you sharing your experience! It’s always our goal to provide top-notch service, and it’s great to hear we hit the mark. If there’s anything else we can help you with, just give us a shout. Keep enjoying the drive!


Verified Customer
Camillus, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Excellent service as always
The entire family brings their cars to Syracuse Auto Works! It’s always a smooth process right from the Customer Service to the mechanics. I can’t recommend them enough.
Tim D., Owner from Syracuse Auto Works responded on 04/04/2025 09:32 AM

It's fantastic to hear that the whole family trusts us with their cars! We aim to make each visit as smooth as a freshly paved road, from the first hello to the final handshake. Your recommendation means a lot to us, and we’re just glad to be the pit crew in your automotive journey. Keep those wheels turning!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Inspection
Great work! I will be coming back. Glad I was recommended by my sister. Thank you!
Tim D., Owner from Syracuse Auto Works responded on 04/04/2025 09:32 AM

We appreciate you taking the time to share your experience! It’s always nice to hear that family members are steering folks in our direction. We're delighted that you’re happy with the work and we’ll have the “red carpet” ready for your return visit. We're here to keep your wheels turning smoothly!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Excellent job with annual inspection
They did three things with my Rogue: annual inspection, oil change, and replaced snow tires. My car was ready by 1:30pm, two hours ahead of schedule.
Tim D., Owner from Syracuse Auto Works responded on 03/31/2025 09:32 AM

We're glad to hear that your Rogue was in and out faster than you can say "oil change"! It's fantastic that we could check off those tasks and have you back on the road ahead of schedule. Your vehicle deserves the best care, and we appreciate you choosing us to provide it. If your car needs anything else—maybe a spa day?—you know where to find us!


NF
Neil F.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Replaced brakes
As always they do a great job. Professional, friendly and honest.
Tim D., Owner from Syracuse Auto Works responded on 03/29/2025 09:33 AM

We appreciate you taking the time to share your experience. It's great to hear that our team's professionalism and friendly service continues to shine through. Honesty is our middle name (well, not literally, but you get the idea). We're here to keep your vehicle in top shape, so if there's anything else we can assist you with, just give us a shout!

Service Coupons and Posts

Huge thanks for the kind words! 🎉 Amanda is our scheduling superstar, and we're thrilled you had a speedy experience with us! 🚗✨ We love getting you back on the road quickly! #CustomerAppreciation #SyracuseAutoWorks
Learn More

Thanks for the kind words! We're thrilled to keep your vehicle running smoothly. It's our mission to make your car as happy as you are! 🚗✨ Keep rolling with us! #SyracuseAutoWorks #AutoCare
Learn More

Thank you for the fantastic review! ?? At Syracuse Auto Works, we take professionalism and trust to a whole new level, just like your car goes from 0 to 60! Keep those wheels turning, and we'll keep the records straight! ?✨ #TrustUs #CarCare
Learn More

We're blushing! ? Thanks for your loyalty and fantastic review! We're thrilled to keep your ride running smoothly year after year. Here’s to many more miles together! ?? #SyracuseAutoWorks #CustomerAppreciation
Learn More

Thanks for the glowing review! ? We're thrilled to keep your ride running smoothly and love that our friendly team can explain everything—no hidden tricks here! ?? We appreciate your loyalty! #SyracuseAutoWorks #CustomerAppreciation
Learn More


We're thrilled to hear you had a great experience with Tim and the crew! ?✨ We promise to keep the good vibes rolling for your next visit. Thank you for the recommendation! ? #SyracuseAutoWorks #CustomerLove
Learn More

We're revved up to receive your stellar feedback, Paul! ?? Our team at Syracuse Auto Works is here to provide top-notch service and expertise with a smile. We appreciate your support! #CustomerSatisfaction #AutoExperts
Learn More

Thank you for trusting us with your VW! We're thrilled to be your go-to shop for all things automotive. ?? Our team appreciates your continued support! #CustomerAppreciation #VWLove
Learn More

Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Tom! ? We're thrilled to hear you had a top-notch experience at Syracuse Auto Works. We'll keep the great service rolling! ?? #HappyCustomers #AutoWorks
Learn More

? Thanks for the awesome review, Jackie! We're thrilled to hear that you had a great experience with us. ? Our team works hard to provide top-notch service and we appreciate your support! #CustomerAppreciation #SyracuseAutoWorks
Learn More

? We truly appreciate the kind words, and we're glad to have put your mind at ease! It's all part of the service ?. Thank you for recognizing our dedication to honesty and integrity. #AutoMaintenance #SyracuseAutoWorks
Learn More

Thanks for the 5-star review, Mike! ? We're thrilled to hear we've met your expectations again. We appreciate your recommendation and look forward to helping you in the future. #CustomerSatisfaction #AutoWorks
Learn More


Thanks for the kind words! ? We strive to provide the best service in Syracuse. #Syracuse #AutoRepair #CustomerService ?
Learn More

Thanks for the kind words, Matt! ? We're so glad James was able to provide you with the best service. #Syracuse #CustomerService #110Percent
Learn More

Thanks for the great review, Terri! We're so glad you had a great experience at Syracuse Auto Works. ? #Syracuse #Trustworthy #FairPrice
Learn More

Thanks for the great review, Dan! ?We're so glad you had a great experience with us. #Syracuse #AutoWorks #HappyCustomer
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.