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Syracuse Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,269 Reviews)
98
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

About

Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122. Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(315) 476-0122

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1224 W Fayette St Syracuse, NY 13204
Syracuse Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,269 Reviews)

JC
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J.P. C.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Perfect service
I won’t go anywhere else. Tim and James and the whole crew have always taken such good care of me at fair prices. Always honest and reliable.

SH
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Sandra H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Auto Service
Great Speedy Service , Great Employees ..Friendly, will recommend service , very knowledgeable

TC
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Tom C.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Scheduled routine maintenance
As usual, everyone on top of their game. First visit without Mark there. RIP!
Tim D., Owner from Syracuse Auto Works responded on 06/23/2025 09:32 AM

It's great to hear that our team continues to impress, even in Mark's absence. We certainly miss his presence and guidance around here, but we’re committed to maintaining the same level of service he championed. We appreciate your support during this transition and look forward to keeping up the momentum for all our valued customers. Your shout-out means a lot!


TB
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Tykeasa B.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
I just got my car today n it rides so much better thanks Tim and James 🤗
I literally been going here for years and they never disappoint, these guys are amazing. The best in the town !!!!!!!!
Tim D., Owner from Syracuse Auto Works responded on 06/21/2025 09:33 AM

We appreciate your loyalty and are glad to hear that we've consistently hit the mark for you over the years. It sounds like we must be doing something right if we're your go-to spot in town! We'll keep doing our best to live up to the title of "the best." Here’s to many more years of servicing your vehicle and keeping it in prime condition!


KS
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Kathy S.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
I always have a great experience!!
I came in for my NYS vehicle inspection and also an oil change. I waited for my car and I was in and out in about 45 minutes. They do excellent work and I trust them with my vehicle.
Tim D., Owner from Syracuse Auto Works responded on 06/19/2025 09:33 AM

We appreciate you taking the time to share your experience with us. It sounds like you had a speedy visit—if only all things in life could be resolved in 45 minutes! We're glad to hear you trusted us with your vehicle and found our work to be excellent. We're always here to keep your car running smoothly, so you can focus on more important decisions—like which coffee shop to visit next!


CS
Cameron S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Syracuse Auto Works is the best
Very responsive and fast turn around. Excellent communication and affordable prices.
Tim D., Owner from Syracuse Auto Works responded on 06/19/2025 09:33 AM

We're glad to hear that you found our service responsive and efficient! Excellent communication is the secret sauce to good car care, and we’re all about keeping things affordable. It's great to know we hit the mark for you. Your vehicle is probably thanking you for choosing us!


MF
Melinda F.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
Category: Service
Melinda said they do good work, are very friendly, informative, and keep her aware of any work they'll do. She recommends the business for service all the time.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 06/19/2025 09:33 AM

It's wonderful to hear that you've had such a positive experience! We take pride in our work and aim to keep things friendly and informative. It sounds like our team hit the mark for you, and we really appreciate your recommendation. We look forward to continuing to provide top-notch service and ensure that every visit is a breeze!


AB
Ameenah B.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
Category: Service
Ameenah said they were nice people, did a good job and they were respectful.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 06/18/2025 09:32 AM

We really appreciate your feedback and are glad to hear you had a positive experience with our team. Nice people and respectful service are what we strive for – we like to think of ourselves as the friendly neighborhood auto aficionados. If there’s anything else we can do for you in the future, don’t hesitate to reach out!


SB
Steve B.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Excellent
I was very surprised how quickly they did my car and was more amazed how friendly they all were and will definitely be coming back so thanks again .
Tim D., Owner from Syracuse Auto Works responded on 06/14/2025 09:33 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that our speedy service and friendly team left such a positive impression. We know your time is valuable, and we aim to get you back on the road quickly. We look forward to welcoming you back for your next visit—hopefully, we'll have even more car magic up our sleeves!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Incredible Experience
As someone who is not from the Syracuse area, having to find a mechanic to go to was extremely stressful. I came across Syracuse Autoworks and could not have asked for a better experience. I was able to drop my car off the day I called and the lady I spoke with on the phone was incredibly helpful. My official appointment was made for Tuesday, and I received a call first thing in the morning talking through the situation. Tim was incredibly communicative and kind throughout the entire process. He then allowed me to call my dad and ask if he could call to deal with any final decisions. They were able to figure out and fix an issue that a previous mechanic was not able to address. Cleanest mechanic I have ever been to. Highly highly recommend!!!
Tim D., Owner from Syracuse Auto Works responded on 06/12/2025 09:32 AM

We’re so glad to hear that your experience with us was a smooth ride, even if finding a mechanic felt like a rollercoaster. It’s great to know that our team could help you navigate through those twists and turns with clarity and support. We always strive to be the cleanest stop on your automotive journey, and it’s fantastic that you appreciated that! If only we could clean up the traffic, too. Your recommendation means a lot to us. Safe travels ahead!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
5-Star Service without the markup.
Exceptionally clean and professional facility the desk staff were cordial, communicative and transparent about time and cost. Didn’t try to push anything more than what I asked for/needed. Their pricing beat what I was quoted by a dozen shops from Auburn to Chittenango. The only thing I noticed is that they forgot to replace the valve stem caps on the two wheels they looked at. Not the end of the world.
Tim D., Owner from Syracuse Auto Works responded on 06/07/2025 09:33 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that you found our facility clean and our staff professional—keeping it tidy is one of our superpowers. We're glad we could help save you a few bucks, too; our pricing has been known to make wallets smile. As for the valve stem caps, thank you for bringing this to our attention. While it's not exactly a major plot twist in the automotive drama, we agree they should have returned like an old friend. We’ll make sure to keep our eyes peeled for those little details next time. Safe travels on the road!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
9
Friendly and Efficient
This was my first time trying Syracuse Autoworks, which I did on a friend’s recommendation. The people were friendly, professional, and helpful. The service was done quickly and the price was reasonable. I will try them again the next time I need service.
Tim D., Owner from Syracuse Auto Works responded on 06/07/2025 09:33 AM

We're glad to hear that you had such a positive first experience with us! It's always nice when a friend sends you on a path to automotive enlightenment. Our team takes pride in delivering friendly and professional service, and we’re thrilled that you found our prices reasonable. We look forward to welcoming you back next time your vehicle needs a little TLC. Safe travels until then!


MH
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Mike H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
10
Vehicle owner
I had another positive experience with the team at Auto Works. I scheduled an appointment for vehicle inspection, brake repairs, and oil change. The vehicle was serviced on the scheduled date and time. I received prompt notification when the vehicle was ready, and experienced minimal downtime or inconvenience. The vehicle is now operating much better as a result of the visit.
Tim D., Owner from Syracuse Auto Works responded on 06/07/2025 09:33 AM

It's fantastic to hear that your experience with us was another positive one. We always strive to keep our timelines tighter than your vehicle’s brakes! We're glad we could efficiently handle your inspection, brake repairs, and oil change with minimal downtime. Your vehicle's improved performance means we did our job well. Here's to many more smooth rides ahead!


CM
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Christine M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Always does a great job!
I’ve had my car serviced here for the last 3 times and every time, has been great! It’s reasonably priced, not a long wait and staff is very nice and knowledgeable.. highly recommend!
Tim D., Owner from Syracuse Auto Works responded on 06/07/2025 09:33 AM

We're glad you've had a great experience with us time after time! It's always nice when car service feels more like a pit stop than a long road trip. Our team takes pride in being friendly and knowledgeable, and we're delighted that you appreciate it. Your recommendation means the world to us—keep those wheels turning smoothly!


MH
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Michael H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Vehicle Owner
Another positive experience with the crew at Auto Works. The vehicle was serviced at the scheduled appointment time, and promptly returned with the required maintenance satisfactory completed.
Tim D., Owner from Syracuse Auto Works responded on 06/06/2025 09:32 AM

We appreciate your feedback and are glad to hear that your experience with our team was a positive one. Getting your vehicle serviced on time is our specialty, and it seems like we hit the mark! We're always here to keep your ride running smoothly and to make sure you're back on the road without delay. Your trust means a lot to us, and we look forward to keeping your vehicle in tip-top shape!

Service Coupons and Posts
Thanks for the love! ❤️ At Syracuse Auto Works, we always put our customers first—because happy customers make for happy cars! 🚗💨 We appreciate your recommendation and can’t wait to help you again. #CustomerFirst #SyracuseAutoWorks
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Thank you for your kind words! We always aim to keep your ride running smoother than a well-oiled machine. 🚗💨 We're always here to pump up your car care! #SyracuseAutoWorks #AutoCareExcellence
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Huge thanks for the kind words! 🎉 Amanda is our scheduling superstar, and we're thrilled you had a speedy experience with us! 🚗✨ We love getting you back on the road quickly! #CustomerAppreciation #SyracuseAutoWorks
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Thanks for the kind words! We're thrilled to keep your vehicle running smoothly. It's our mission to make your car as happy as you are! 🚗✨ Keep rolling with us! #SyracuseAutoWorks #AutoCare
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Thank you for the fantastic review! ?? At Syracuse Auto Works, we take professionalism and trust to a whole new level, just like your car goes from 0 to 60! Keep those wheels turning, and we'll keep the records straight! ?✨ #TrustUs #CarCare
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We're blushing! ? Thanks for your loyalty and fantastic review! We're thrilled to keep your ride running smoothly year after year. Here’s to many more miles together! ?? #SyracuseAutoWorks #CustomerAppreciation
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Thanks for the glowing review! ? We're thrilled to keep your ride running smoothly and love that our friendly team can explain everything—no hidden tricks here! ?? We appreciate your loyalty! #SyracuseAutoWorks #CustomerAppreciation
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We're thrilled to hear you had a great experience with Tim and the crew! ?✨ We promise to keep the good vibes rolling for your next visit. Thank you for the recommendation! ? #SyracuseAutoWorks #CustomerLove
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We're revved up to receive your stellar feedback, Paul! ?? Our team at Syracuse Auto Works is here to provide top-notch service and expertise with a smile. We appreciate your support! #CustomerSatisfaction #AutoExperts
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Thank you for trusting us with your VW! We're thrilled to be your go-to shop for all things automotive. ?? Our team appreciates your continued support! #CustomerAppreciation #VWLove
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Tom! ? We're thrilled to hear you had a top-notch experience at Syracuse Auto Works. We'll keep the great service rolling! ?? #HappyCustomers #AutoWorks
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? Thanks for the awesome review, Jackie! We're thrilled to hear that you had a great experience with us. ? Our team works hard to provide top-notch service and we appreciate your support! #CustomerAppreciation #SyracuseAutoWorks
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? We truly appreciate the kind words, and we're glad to have put your mind at ease! It's all part of the service ?. Thank you for recognizing our dedication to honesty and integrity. #AutoMaintenance #SyracuseAutoWorks
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Thanks for the 5-star review, Mike! ? We're thrilled to hear we've met your expectations again. We appreciate your recommendation and look forward to helping you in the future. #CustomerSatisfaction #AutoWorks
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Thanks for the kind words! ? We strive to provide the best service in Syracuse. #Syracuse #AutoRepair #CustomerService ?
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Thanks for the kind words, Matt! ? We're so glad James was able to provide you with the best service. #Syracuse #CustomerService #110Percent
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Thanks for the great review, Terri! We're so glad you had a great experience at Syracuse Auto Works. ? #Syracuse #Trustworthy #FairPrice
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Thanks for the great review, Dan! ?We're so glad you had a great experience with us. #Syracuse #AutoWorks #HappyCustomer
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