Service Department's Reviews

4.2

(2,406 Reviews)

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Recent Reviews

Karen K.

Morrisville, NC

04/12/2025

Category: Service

Ioniq inoperable

My ioniq has been sitting at dealership since Feb. 2025 waiting for an ICCU unit. I'm told it is backordered but there is no word on when it will come in. I am moving out of state and need to have some resolution either they buy the car or provide me another ioniq. I called Dan Palumbo the service manager but he has not responded.

KEN H.

Garner, NC

04/11/2025

Category: Service

NO HELP WHEN NEEDED

2009 SANTE FE HAS 20,000 MILES ON IT. CALLED WHEN IT WAS ONLY 14,000 AND SAID MY WHITE SANTE FE HAS A PAINT PEELING PROBLEM AND ROOF IS RUSTING! SERVICE TECH. SAID, "GO SOMEWHERE ELSE"! WE DON'T DO THAT! NO HELP AT ALL, NO QUESTIONS AND NO ANSWERS! CAR IS NEW EXCEPT FOR THE PAINT AND LOOKS LIKE CRAP! I DON'T RECOMMEND THIS DEALERSHIP BUT LOVE THE CAR. ALWAYS A PROBLEM WHEN I CONTACT THEM.

Christie S.

Charlotte, NC

03/25/2025

Category: Service

Car was STOLEN from their service center!

Beware: your car may get STOLEN from this dealership, and they will dodge responsibility! My daughter dropped her car off to be serviced at this dealership. It was STOLEN off of their premises. It was vandalized then abandoned and rolled into another car. The police informed my daughter. The dealership was so derelict in its duties it did not even know the car had been stolen! My daughter had to tell THEM it had been stolen. They are now giving her the run around saying they have no responsibility and are not returning her calls. Not even the courtesy of a loaner car! Specifically, Daniel the service manager said they had no responsibility. The GM has not returned her calls. So instead of a fixed car, she now has a damaged and devalued car, a claim by another car owner, the extreme inconvenience of insurance claims, no rental/loaner while all this is straightened out, and the emotional affect of getting the runaround from the company she trusted to handle her repairs. We will be pursuing this further. No one expects that they will be so much worse off after entrusting their car to a supposedly reputable dealership!

John G.

Raleigh, NC

09/24/2024

Category: Service

Go to Cary

For the second time in a row no have had a terrible experience with southern states service. Department. First I could Boucher though to schedule the work. Did not answer frequent calls or return calls. So stopped by to schedule. It was a simple piece of work and a recall. The service admin said haughtily that it would be November before I could get in. Then went to scheduler and they said they could do in a month October (still terrible but why would admin start with November).

The last time is was scheduled I got there and someone did not show up and they could not work on it. Said they had sent me a message a short time before I arrived. So it is not the work, it is a process problem.

Just went to Cary Hyundai and what a difference. First class service, easy. Seven minute longer drive is so worth it and saves time in the long run. I have been going to Southern States for 13 years but the deteriorating service is finally too much. Never again.

A R.

Zebulon, NC

12/28/2023

Category: Service

Most Incompetent Service EVER

To be fair I will not call out names as those individuals would not necessarily be able to defend themselves in this forum. My experience with this dealership is so far below what should be a minimum as to be immeasurable. If I could give negative stars they would get 10.

We have a 2018 Sonata which was purchased from THIS dealership new in late 2017. After approximately 150k miles we began to have issues with excessive oil consumption. This is a known and common issue with both Hyundai and KIA. We were told that there was a possibility that Hyundai would replace the engine if it met the requirements defined by the manufacturer. After extensive testing it did indeed meet those requirements. Upon first conversations we were under the impression that this would be covered 100% by Hyundai. We then proceeded with the required steps to verify the issue with excessive oil consumption.

Our real issue with this service department is what follows. After the initial drop off of the vehicle we were not updated nor contacted for approximately 2 weeks. We had to initiate contact just to get a status update. At this point no one even seemed to know anything about our vehicle. Shortly after (a few days) we received a text asking up to provide photos of the vehicle drive train for evaluation. We had to respond that THEY were in possession of the vehicle at this time. This occurred at least one other time. In the course of the evaluation it was determined that there was a recall for a defective trunk latch that applied to this vehicle. We have never had a single issue with the trunk latch, therefore it didn't need replaced!! Someone decided to take it upon themselves to replace the latch without either consulting us or asking permission to do so!! As a result, an incorrect part was installed making the trunk latch totally inoperable. We pointed this out to our service contact along with our displeasure that this work had been done without our knowledge or permission. We were told the situation would be remedied. The latch was replaced, however the trunk lid was damaged in the process. We only noticed this after we were told the vehicle was ready for pick up. I assume that someone was hoping we would not notice the damage. After voicing extreme displeasure to the service manager, we were assured that the trunk lid would be repaired at no cost to us. We left the vehicle to be repaired and received a call after approximately 10 days that is was ready. When asked about the oil consumption test no one seemed to know what was going on, AGAIN. The ticket was checked and we were told that the test still needed to be conducted. At the conclusion of the testing it was determined that the engine needed to be replaced, however they would only cover 50% of the cost. This was a complete surprise to us since, as stated earlier, we were under the initial impression that because this was a known and common issue it would be covered 100%.

After the engine replacement and body work was complete we were called to pick up the vehicle. When we arrived we conducted a visual inspection of the both the body work and the engine replacement. We discovered several scuffs in the finish on the hood and additional scratches on the plastic bumper below the trunk lid. We insisted that these be remedied and were told it would happen. When we picked up the vehicle today the scratches in the bumper appear to never have been touched.

All of this has taken place over the course of 3 MONTHS!! We made the initial drop off on 9-19-2023 and just received the vehicle back today, 12-28-2023.

I do not have adequate words to express my dissatisfaction with this dealership and service department.

Ronald M.

Raleigh, NC

09/11/2023

Category: Service

I buy my car where the service is great

first of all, the service people are friendly and helpful. second, the place is exceptionally clean. every time I have needed service I was surprised how good it was. I need a new thing that goes around my license plate because it was broken. Got one for me in a minute, no charge. My low tire pressure warning was on and I did not know how to get it off. No problem, the serviceman filled the tire and reset the warning, no charge, no wait. I have never had this good service anywhere else. Thank you.

Dino Z.

Fuquay Varina, NC

08/29/2023

Category: Service

GREAT BUYING EXPERIENCE & GREAT STAFF AT SOUTHERN STATES HYUNDAI OF RALEIGH!

Recently purchased two new vehicles at Southern States Hyundai of Raleigh....
Our new 2023 Hyundai Tuscon Limited and 2023 Santa Fe XRT.
What a great and satisfying buying experience my wife and I had purchasing these two new vehicles.
The entire staff was very patient, friendly and knowledgeable. All our questions were answered.
Our salesman -- Joey Gay was exceptional! Both times, for both cars, he came to use with the best price by far! Even after the sales -- he was attentive to all of our questions and needs.
Can't say enough good things about our experience at Southern States of Raleigh -- the entire staff -- Sales Manager, our salesman, and finance officer were phenomenal!
Thank you, Southern States!

Randy R.

Garner, NC

07/28/2023

Category: Service

Terrible after sales service

Southern States Hyundai has been awful since I bought a new car. Nobody answers their phone or returns phone calls. I month to the day I bought my car my passenger side air bag is off sign came on. I cannot get an appointment for 3 months to fix a problem with a one month old car under warranty. The service person my salesman told me would always help me has not returned a call in three days. My salesman lied to me; the very first thing I said to him was I would not buy a car unless Hyundai gave me a loaner car. He said to tell the service department that I needed one and they would take care of me. When I made my appointment the person in the service department said no loaners, I must talk to my salesman. Do not buy from here, Go to Wake Forest. Their cars are cheaper with better deals and service.

Sonya S.

Raleigh, NC

01/23/2023

Category: Service

That wasn’t happening before

I have so many issues let me me give top 3.
1. Oil change rotation and balance policy was not explained and they constantly did not reset my counter which connected to my Bluelink.
2. I took my car in and there was no noise when I turned my heat on high. When I left it was loud. I was told it was because of leaves. But I had the heat on previously ???
3. No one is on one accord.
NO STANDING BEHIND THEIR PRODUCT…
I WILL NOT RECOMMEND HYUNDAI TO ANYONE at this moment
If they say free rotation and balancing ask MORE QUESTIONS!!!

Sonya S.

Raleigh, NC

01/23/2023

Category: Service

That wasn’t happening before

Bill H.

Raleigh, NC

12/28/2022

Category: Service

Do not care about customers

I made an appointment, on line for recall work and 7500 mile service. I received many text messages to remind me of this appointment, so it was obvious they had set this up. When i got there, fifteen minutes early, I was told they only had my recall request in the system and that a lot of cars, without appointments, had come in this morning. I was told it should take about two hours for these simple tasks. After one hour and fifteen minutes, I looked out of the waiting room and my car was still in the Que with another car in front of me. It appears that an appointment didn't mean anything. Because of this and several earlier disastrous service visits there, I have told the salesperson i am working with to take my name off the list of on order cars because I could not work with Southern States anymore. I was told by the salesperson that if a bought a car from them, "I do not have to get it serviced there". I guess even the sales team doesn't have faith in the service department. I know the management there doesn't care about these kinds of comments, but it is a shame, because I real like my Palisade.

Dana M.

Raleigh, NC

09/12/2022

Category: Service

Routine Service @ 7500 miles

Have never felt more taken advantage of in my life. Not only did they rob me blind and tell me my car needed some work done but then had me wait almost 3.5 hours and that was with an appointment. I will be going back to speak with the manager and let them know in person how I felt. If I needed $300 worth of things done on a car with 7500 miles then Hyundai needs to do some work on their vehicles.

Connelly H.

Raleigh, NC

04/09/2022

Category: Service

Horrible

This place is horrible especially the General Manager Brian Mcinerney absolutely horrible service treats customers like they are beneath him and tried to intimidate me and my family

Feryal N.

Raleigh, NC

2021 Hyundai Tucson

04/05/2022

Service Type: Repair

Verified Customer

Category: Service

Service on my car

I wanna Thank you Everyone work there they have outstanding work and services and responsibilities to all them work helpful with all your questions and recommendations regarding car services. Again Thank you . To all off you ... God bless

Beth C.

Willow Spring, NC

2018 Hyundai Kona

04/01/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service but too expensive for a maintenance interval

30,000 mile service interval was $936. Much too expensive

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