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Reeve-Smith Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,920 Reviews)
96
Write a Review
Schedule Appointment

Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

Reeve-Smith Auto Repair, Volvo and BMW repair specialists, is conveniently located in Raleigh, North Carolina. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Reeve-Smith Auto Repair, Volvo and BMW repair specialists, is conveniently located in Raleigh, North Carolina. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(919) 876-8046
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2617 Discovery Dr Raleigh, NC 27616-1818
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Reeve-Smith Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,920 Reviews)
Write a Review
Recent Reviews
Verified Customer
Raleigh, NC
Volvo S80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Thank you!
Thanks for taking care of my car!
EA
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ELLEN A.
Four Oaks, NC
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
My Car Maintenance Experts
I always find Reeve-Smith very honest and very dependable.
JT
JOHN T.
Volvo C70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Had an issue with hydraulic hardtop.
As usual, Mark was informative and helpful. He always takes the time to discuss options and explain recommendations. When there’s a problem (rarely), Mark makes every effort to make it right.
Verified Customer
RALEIGH, NC
Volvo XC60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Excellent service.
Reeve-Smith always provides excellent professional service at a fair cost.
DC
DICK C.
Acura TLX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Got it done right!
Had the car at local dealer ( no names but but sounds like an English toffee bar) 3 time and the all wheel alignment still not corrected. Reeve-Smith got it right 1st tome, thank you Reece-Smith👏👏
LC
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LEE C.
Clayton, NC
Volvo S80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Service check and new tires
As always the service was quick and affordable.

Thanks for keeping my 20 year old Volvo running so well!
MC
MARVIN C.
Raleigh, NC
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Everything was great every time I go there
It’s the only place I can take my car and actually trust the work being done correctly for the right price. That’s all I ever ask.
SH
SCOTT H.
Raleigh, NC
INFINITI QX50
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Vehicle Service
They have been doing routine maintenance/service on my 2019 Infiniti QX50 for a couple of years now. Service was less expensive than the dealer where I bought the car (no surprises there!).

On my latest service, the fasteners for the under car engine cover aged & failed. They tried to fasten them with ties, but the cover actually came loose shortly thereafter. I took it back to them. The owner Mark was exceedingly cordial & professional about the issue. The cover was still usable/functional, so he ordered the fastening hardware (plastic screws really) from the dealer & fixed the problem, plus timely, less than 24 hrs! And then didn't charge me anything, said his guys should have noted the fastening issue & included that in the post-service write/up.

Essentially an honest long-term approach to customer service; not about a few dollars near-term. Great to see people in this business who are reputable, b.c I've had multiple experiences with MANY who are not!
JU
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JAMES U.
Raleigh, NC
Volvo XC90
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2025
verified customerVerified Customer
0
Re-servicing for the same part
The consumer does not have the money to keep servicing the same part over and over again. Those who work on our cars, they are supposed to be the experts, we don’t know that much about the parts they are putting in our cars. We want to trust them those who work on our cars. I feel like Reeve-Smith has failed us and I want be coming there again.
Mark L. from Reeve-Smith Auto Repair responded on 04/07/2025 04:45 AM

I am sorry that you conitinue to have a problem with your car. We have been using an aftermarket catalytic converter at a much lower cost than orignial equipment parts, and have found that they are not up to par. We have offered to install new original equipment converters on your car and only charge you the difference between the parts cost and no labor charge. We feel that this is the best course of action. 

MF
MARTHA F.
Raleigh, NC
Volvo XC60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Best Service
Reeve Smith was recommended to me by a friend and I have been thoroughly pleased with their service to my car and the great customer service. I highly recommend them for honest, reliable, and thorough service!
DW
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Don W.
Raleigh, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
10
BMW Oil Change
Great people and friendly. We have used them with several BMW we have had over the years I would highly recommend them. They do great work and very reasonable with their prices. They get you in and out in a very reasonable time frame.
JK
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Jim K.
Raleigh, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
10
20 year client and always satisfied
I have been taking vehicles to Reeve Smith for 20 years. They have always been honest and upfront with me explaining what service was needed and giving me fair and accurate quotes. They are easy to work with and scheduling service is easy and quick. I recommend them whole-heartedly.
KL
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KIM L.
Cary, NC
Lexus ES 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Always great service!
Just the best when it comes to car servicing!
Verified Customer
Raleigh, NC
MINI Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
First time customer , Great job!
Great service, communication and wasn’t tried to be sold a service that wasn’t needed yet. Shout out to Andy. . Thanks
FP
FRED P.
Durham, NC
Volvo 245
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Appointment for 1982 240 DL wagon
Mark and his team are professional and resourceful.
For example, even though my Volvo is "vintage", Mark tracked down the needed parts and ordered them for me.
The team repaired what could be done during this visit. Of course, I will return for the subsequent repair.
I have been a satisfied customer for many years.
As always, I am very pleased.
Freddie Putney, Jr., 3-26-2026
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