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Smart Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(428 Reviews)
80
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Score Details

5 stars
82%
4 stars
10%
3 stars
3%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
26
Total ReScores™
4.4
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

Stop by Smart Hyundai and let us show you the best in Hyundai service. Stop by Smart Hyundai and let us show you the best in Hyundai service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(870) 543-2200
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1 Smart Drive White Hall, AR 71602
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(428 Reviews)
Write a Review
Recent Reviews
LR
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Lois R.
Sheridan, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2022
10
Category: Service
had a oil change and tire rotation done
the people there were very nice and they took care of my car in a short time very pleased with the service
TW
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TeErrica W.
Pine Bluff, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/23/2022
0
Category: Service
Highly pissed! Hyundai Sonata 2021
On Friday morning, my car wouldn’t start….I was told by John(service manager) to try to get the car started and bring car to dealership. Despite being a single mother, and no clue about cars, my children and I tried several different times to get car started with no luck. I hitched a ride to dealership, John(service manager) was rude and told me his hands were tied and there was nothing he could do to assist with getting my car to the dealership. My radio went out on same car in June, there is no estimated date as to when I will get another radio. John said to me, there is nothing the service dept can do to my car until the radio comes in. I was telling someone else my issue, he instructed me to call Hyundai roadside assistance and have the car towed to dealership. My car was towed to Smart Hyundai at approximately 1:45 pm. After working a 12 hour shift on Friday and being up all morning, trying to get my car started, I finally went home to sleep. Went to Hyundai Service dept on Saturday afternoon to check on my car, John says “No the car isn’t ready, I have to wait in line and they will get to it” They didn’t have a loaner car to offer, and no time frame to tell me when my car would be ready. I’m a nurse that works nights, I have children with day baseball games this weekend….thanks John for being a thorn in my side this weekend! Your mission was definitely accomplished! I’ve been a loyal customer to Smart Hyundai since 2014.
KS
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Kathy S.
Saint Charles, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2022
0
Category: Service
Never buy another Hyundai!!!!
Took my car to Whitehall. Headlights would not burn and back wiper would not work. They hooked it up that day could not find a thing. I live 2 hours away so they told me to drive home and bring it back for them to keep awhile. They were going to contact an expert. I drove my car home without the undercarriage under my car. Sounded like it was falling apart. I actually turned around about 5 blocks away from dealership and told them the noise it was making. They told me they were fixing to go home and just drive it slow!? We took it back the next morning and After 3 days setting on parking lot and me having no way yo go. We talked to them and they got a little aggravated told me we said we would call you when we knew something. Actually told me my car could be up there 4 to 6 weeks. We went and got the car still no headlights. A perfectly good car and can’t fix the head lights.?
KR
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Keith R.
Walnut Ridge, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2022
10
Category: Service
Very professional
I bought a used 2008 F-150 pickup over the phone. When delivered was exactly as described. Very informative and courteous process. Great place to do business.
SK
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Steve K.
White Hall, AR
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Great
Marsha K P., Warranty Admin/Service Advisor from Smart Hyundai responded on 04/20/2022 11:54 AM

Thank you for taking the time to rate our dealership on SureCritic. We really appreciate
your business and value you as a customer. We hope that everytime you visit our store
you always have a 5 Star experience.

PT
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Patty T.
Redfield, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I love them
Fast and friendly who wouldn’t want that.
Marsha K P., Warranty Admin/Service Advisor from Smart Hyundai responded on 04/04/2022 12:12 PM

Thank you for taking the time to rate our dealership on SureCritic. We really appreciate
your business and value you as a customer. We hope that everytime you visit our store
you always have a 5 Star experience.

Verified Customer
Saint Charles, AR
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
They get to my car in a timely manner. And all the Whitehall employees are very friendly.
Recommend Whitehall Hundai very highly!
Richard C., General Manager from Smart Hyundai responded on 04/08/2022 01:07 PM

Thnak you for your review!


Richard Cole

General Manager
870-543-2230
Verified Customer
Hensley, AR
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
This place was amazing didn’t take long at all! It was done at a great pace and even patched my tire really quickly when I asked mid service!!
Marsha K P., Warranty Admin/Service Advisor from Smart Hyundai responded on 03/25/2022 11:44 AM

Thank you for taking the time to rate our dealership on SureCritic. We really appreciate
your business and value you as a customer. We hope that everytime you visit our store
you always have a 5 Star experience.

BS
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Brandon S.
Pine Bluff, AR
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great Experience
The staff at Smart Hyundai are very professional and accommodating. They kept me up to date on what needs to be done and explained what they were billing me for. They offered me water while I waited at the dealership.
Marsha K P., Warranty Admin/Service Advisor from Smart Hyundai responded on 03/16/2022 08:10 AM

Thank you for taking the time to rate our dealership on SureCritic. We really appreciate
your business and value you as a customer. We hope that everytime you visit our store
you always have a 5 Star experience.

Verified Customer
Warren, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change
I was greeted with a smile. The customer service was great. The wait time was minimum.
Marsha K P., Warranty Admin/Service Advisor from Smart Hyundai responded on 03/16/2022 08:10 AM

Thank you for taking the time to rate our dealership on SureCritic. We really appreciate
your business and value you as a customer. We hope that everytime you visit our store
you always have a 5 Star experience.

KP
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Katrina P.
Pine Bluff, AR
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Fast and great service and good customer service
Richard C., General Manager from Smart Hyundai responded on 03/10/2022 02:57 PM

Thank you for your review Katrina. We appreciate your business!

Richard Cole
General Manager
870-543-2230
KB
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Kathy B.
Warren, AR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome experience!
I took my 2021 Kona in for it’s first complimentary check-up and was pleased how John at the service department made my experience great.
Marsha K P., Warranty Admin/Service Advisor from Smart Hyundai responded on 03/09/2022 11:54 AM

Thank you for taking the time to rate our dealership on SureCritic. We really appreciate
your business and value you as a customer. We hope that everytime you visit our store
you always have a 5 Star experience.

MM
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Michele M.
Rison, AR
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick, polite staff.
Didn’t have a appointment and still got me in and out in less then a hour. Great staff.
Marsha K P., Warranty Admin/Service Advisor from Smart Hyundai responded on 03/07/2022 07:28 AM

Thank you for taking the time to rate our dealership on SureCritic. We really appreciate
your business and value you as a customer. We hope that everytime you visit our store
you always have a 5 Star experience.

GJ
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Godiya J.
Pine Bluff, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
No complaints. Excellent service and and very friendly staff. Will definitely recommend.
Marsha K P., Warranty Admin/Service Advisor from Smart Hyundai responded on 02/28/2022 10:30 AM

Thank you for taking the time to rate our dealership on SureCritic. We really appreciate
your business and value you as a customer. We hope that everytime you visit our store
you always have a 5 Star experience.

CS
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Christina S.
Gould, AR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Christina Spivey
Yall were awesome
Richard C., General Manager from Smart Hyundai responded on 02/21/2022 07:03 AM

Thank you for your review Christina!

Richard Cole
General Manager
870-543-2230
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