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Signature Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(726 Reviews)
66
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Score Details

5 stars
80%
4 stars
10%
3 stars
5%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
37
Total ReScores™
4.6
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

Signature Hyundai in Benton Harbor offers the highest quality Hyundai service. Signature Hyundai in Benton Harbor offers the highest quality Hyundai service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(269) 926-0031
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
680 E. Napier Benton Harbor, MI 49022
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(726 Reviews)
Write a Review
Recent Reviews
CE
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Che E.
Benton Harbor, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/29/2025
0
Category: Service
Overpriced cars
They're prices are absolutely ridiculous and through the roof. My sister has nothing but a nightmare with them since purchasing a newer vehicle from them. 3 transmissions in less than a year and now the engine is blown and they want her to pay for them to pick it apart all within a year of purchasing the shitty vehicle. The dealership she is directly has purchased from and dealt with has made it nothing but worse. I highly DO NOT recommend them or purchasing from them
TB
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Tyler B.
Niles, MI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
My service advisor Kyle was very helpful during the whole process of an engine replacement under warranty.
WILLIAM C., General Manager from Signature Hyundai responded on 03/15/2022 05:42 AM

Thanks for your busines and feedback!

MA
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Mike A.
South Bend, IN
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always friendly, courteous service
Exceptional service and timely.
WILLIAM C., General Manager from Signature Hyundai responded on 03/14/2022 05:13 AM

Thanks for your business and feedback!

Verified Customer
Benton Harbor, MI
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Um
If u ever have any problems WITH SERVICES BILL CROWDER IS A GREAT GUY HE GOES OVER TOP TO MAKE SURE THINGS GET HANDLE
JARROD L. from Signature Hyundai responded on 03/11/2022 01:11 PM

Hello I am sorry about your issues you have had hear I know we spoke about this issue before but I would like to speak to you again if you could call me I would appiacate it thanks again.

WILLIAM C., General Manager from Signature Hyundai responded on 03/15/2022 01:11 PM

Thanks for the details, I am here to help.  Bill C.

WILLIAM C., General Manager from Signature Hyundai responded on 03/23/2022 04:23 AM

Jenifer, I sent you a rescore on me.  Would you please complete it?

Verified Customer
St. Joseph, MI
2014 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/06/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Blue Link is not loading, therefore infotainment system is not accessible.
Blue Link is taking 30 minutes or more to load, therefore we cannot access basic features from infotainment system like AC temperatures. The problem was not resolved, and dealer is asking for another service appointment and $119 for further diagnosis. (Santa Fe Limited V6 AWD)
JARROD L. from Signature Hyundai responded on 03/07/2022 04:42 AM

Good morning this is Jarrod the service manager from Signature I wanted to reach out to you about your last service vist if you could give me a call when you get a chance I would love to talk to you more about this

JARROD L. from Signature Hyundai responded on 03/11/2022 07:18 AM

I have call you a few times and left a couple of message. I would like to talk to you about how we can improve you next service and how we can solve your current issue but I am not sure we have the write number for you so if you could give me a call so we can talk. Thanks again.

JARROD L. from Signature Hyundai responded on 03/14/2022 05:02 AM

I just wanted to make sure we have the correct number on file I am not sure my call are going though to you. 

Verified Customer
Benton Harbor, MI
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
1
Category: Service
Poorly inspected
The problem was not taken care of the first time in.
JARROD L. from Signature Hyundai responded on 02/01/2022 06:36 AM

I am very sorry to hear we missed that is there a time you can come in so we can fix that for you

NG
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Nick G.
Benton Harbor, MI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
Excellent and friendly service
WILLIAM C., General Manager from Signature Hyundai responded on 01/20/2022 04:52 AM

Thanks for your business and feedback!

BW
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Bradley W.
Benton Harbor, MI
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great people fast acting
Very good and understanding people get the job done highly recommended
WILLIAM C., General Manager from Signature Hyundai responded on 01/13/2022 01:17 PM

Thanks for your business and feedback!

MA
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Mike A.
South Bend, IN
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast, courteous and professional service
Advisors are always professional and friendly. Tech’s take pride in their work. Corrective action is always timely if there is an issue that is not satisfactory to the customer.
WILLIAM C., General Manager from Signature Hyundai responded on 01/11/2022 02:31 PM

Thanks Mike!  We appreciate you!

Verified Customer
Saint Joseph, MI
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Excellent service
WILLIAM C., General Manager from Signature Hyundai responded on 12/27/2021 04:30 AM

We appreciate your business and 5-star review!

JL
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Jarrod L.
Mishawaka, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
10
Category: Service
Great experience
Bill was great
WILLIAM C., General Manager from Signature Hyundai responded on 12/22/2021 02:30 PM

Glad to hear but I'm confused!

FF
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Fred F.
St. Joseph, MI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly and courteous.
The service was great the service area was clean they had coffee and snacks. Everyone there was very courteous and concerned on making the service on my vehicle a good experience.
WILLIAM C., General Manager from Signature Hyundai responded on 12/20/2021 03:17 PM

Thanks for your business and feedback!

Verified Customer
St. Joseph, MI
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great, personable
see above
WILLIAM C., General Manager from Signature Hyundai responded on 12/20/2021 01:42 PM

Thanks for your business and feedback!

DH
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Dannie H.
Watervliet, MI
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Service
Great customer service
Phil did everything in his power to give the best service possible
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2021
Service Type: Maintenance
9
Category: Service
Great service
Given complementary oil change because of a time consuming misunderstanding at check in
JARROD L. from Signature Hyundai responded on 12/17/2021 01:38 PM

I am sorry to hear you last vist was not a 5 star I would like to call you and talk to you more about what happened. I will be reaching out to you shortly.

CM
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chris m.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2021
10
Category: Service
I drove 97 miles to buy a car from this dealer
I have bought a lot of cars in my years. It has always been one of the more unpleasant tasks in life. I have always done a lot of research before buying but still ended up with all the gimmicky games that you have heard dealers play. Not this dealer! they are straightforward and honest. What you see on the sticker price is what you pay with no phony add ons and "wait a minute I have to talk to my manager to approve this". NO bogus upsell. Really the best interaction I have ever had with a dealership in 50 years of car buying.
WILLIAM C., General Manager from Signature Hyundai responded on 12/13/2021 04:26 AM

Thank you!  We appreciate your business and comments regarding your experience!

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