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Auto Import Specialist

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(682 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
87
Net Promoter Score ®

Business Details

About

Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car buying experience you must go to Auto Import Specialist. With great pre-owned inventory, fantastic financing options, and the friendliest staff in South Bend, AIS will give you the car buying experience you have been wishing for since you bought you first car. At Auto Import Specialist we also offer luxury inventory as well. It is common to see Mercedes-Benz, Porsche, and Lexus. Auto Import also offers a top-notch service department. With some of the best service technicians in the area Auto Import Specialist will have the knowledge and skill to have your car back on the road as fast as possible. We also offer a full detail service. We will have your car looking like it just rolled off the showroom floor. Here at Auto Import Specialist we take pride in giving you the best car buying experience and then following it up with top-notch service. Come on in and see why Auto Import Specialists is the only place you will ever want to buy a car again. Avoid the stress, call AIS. ...more

Categories
Auto Repair, European Auto Repair, Repair Shop
Contact
(574) 232-4151

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
10:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
25292 SR 2 South Bend, IN 46619

Affiliations

ASE
Auto Import Specialist's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(682 Reviews)

CF
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Candace F.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Good auto shop
I been going to them for years
Mark F. from Auto Import Specialist responded on 06/30/2025 05:22 AM

Candace, thanks so much for the great review.  We really appreciate your long term business with us and look forward to working with you for many years to come.   Thanks Mark 


TR
Todd R.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Professional, outstanding quality of work, and extremely friendly/flexible
Everyone I've worked with at AIS has been professional, friendly, extremely helpful, and has been very flexible during a lengthy service our vehicle needed. I wouldn't hesitate to recommend them and we will bring our Audi back for whatever it needs in the future.
Mark F. from Auto Import Specialist responded on 06/27/2025 10:46 AM

Todd, thank you for the wonderful 5-star review.  We greatly appreciate it and appreciate your business even more.  It has been a pleasure working with you and we look forward to working with you for many years to come. 


BP
Ben P.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
Category: Service
Ben said they were fast, they fixed the problem, and they were pretty reasonable on price. He appreciated working with them.
Recommended
Mark F. from Auto Import Specialist responded on 06/30/2025 05:23 AM

Ben, thanks for the awesome 5-star review.  We greatly appreciate your business and look forward to working with you for many years to come.   


MR
Melissa R.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
8
Repair
The team at AIS were super professional and fast. Their communication was great
Mark F. from Auto Import Specialist responded on 06/27/2025 10:47 AM

Melissa, thanks so much for the awesome review.  We greatly appreciate youor business and look forward to working with you for many years to come.  


DS
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Dominic S.
South Bend, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2025
verified customerVerified Customer
0
What a joke!
I took my 2012 Audi q5 3.2 in for a P0019 Camshaft correlation error. I was expecting to have their diagnostic tools do more than what I had at home since I already knew it was a camshaft correlation error. They "confirmed" it was a P0019 (I already knew that), didn't bother trying to apply 12v to the solenoids to verify if they were opening or closing to rule out if it was the solenoids or the cam sensor (or timing chain/tensioner guides..etc). When i talked to them about what service was performed, they 'scanned my vehicle'. Funny as I had already told the person who was booking my appointment that it had a P0019 error (and what the error was), and I even wrote it on the key drop). So, this shop got paid $150 for what exactly?! They did unlock my 'green screen' menu for $150 (to which I should have just bough VCDS for the money and did it myself in hindsight). When i told them that I was quite prepared to go forward with a timing chain replacement service (I had to quote book hours since they either didn't feel like it or didn't want to take on the job), they let me know that they weren't even sure if they had the specialized tools to get the engine up into service mode! What?! You are an import specialist and you don't have the 'specialized' tools to do a major and routine service on an import vehicle?!?! Their reasoning was that not many 3.2s come in and that they mostly work on the 2.0T. Huge red flag. I was looking for a reputable place to have my Audi serviced (and my other Audi TT), but this place is simply not it. If you are looking to have to do your techs diagnosing and worry about whether you are being told the whole story, then pick this place. If you are looking for a quality important service center, RUN do not walk away from this place! Bottom line, they could have made about $5k off of me between my 2 Audis and had a long-term client. They dropped the ball. I cannot, in good conscience, refer them to the general public or the Audi car club I belong to. The search continues...
Mark F. from Auto Import Specialist responded on 06/23/2025 12:02 PM

Dominic I'm sorry to hear you feel the way you do.  We have a process we follow as far as diagnosis kind of similar to how a doctor would go through a process to get to the root cause.  At this point it is not known if you need timing chains and we don't normally quote random "possible causes", we like to verify the actual cause.  I think you will find most high quality shops will work the same way.  We would have gladly gone further but you did not want to pay additional diagnosis and that's your option.  As far as the "green screen", yes we did get that taken care of for you and did it for the amount quoted and approved.  Sorry again for the way that you feel but it sounds like we may not be the shop for you.  Good luck with your Q5 and your TT.  


DK
Debbie K.
New Carlisle, IN
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Customer
Quick and great customer service
Mark F. from Auto Import Specialist responded on 06/16/2025 09:59 AM

Debbie, thanks so much for the awesome review.  We greatly appreciate your business and the awesome 5 star review.  Looking forward to working with you for years to come.  Mark 


JB
Jim B.
Granger, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Trustworthy
I trust them to do the work well, and not recommend unnecessary work
Mark F. from Auto Import Specialist responded on 06/10/2025 10:27 AM

Thanks for the great review Jim.  We really appreciate your business and are glad that we have earned your trust.  We look forward to working with you for many years to come.   


JS
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Jack S.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Replaced window mechanism 2004 Beetle
Gave quote up front, provided service as requested.
Mark F. from Auto Import Specialist responded on 06/09/2025 06:09 AM

Thank you so much for the great review and for the continued trust in AIS.  We greatly appreciate your business and look forward to working with you for many years to come.  


MP
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Mike P.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
oil change/tire rotation
As usual, everything went as expected: GREAT! I was notified immediately when the vehicle was ready and the service was exceptional. I highly recommend Mark and his team!
Mark F. from Auto Import Specialist responded on 06/06/2025 05:31 AM

Mike thanks for the great reivew and more importnantly the continued business.  We always enjoy working with you and your family.  Looking forward to working with you for many years to come.  Thanks again.  Mark 


DL
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Denise L.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Reliable, trustworthy
Very timely, friendly, dependable and trustworthy . The only place I go for auto needs
Mark F. from Auto Import Specialist responded on 06/05/2025 08:08 AM

Denise thank you so much for the awesome 5-star review.  We greatly appeasire your business and enjoy working with you 


JH
Joe H.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Took car in for diagnostic. Jeff and the guys are great. Keep up the good work.
Great people and friendly. Highly recommend
Mark F. from Auto Import Specialist responded on 06/05/2025 04:56 AM

Joe, thanks so much for the great review and for choosing AIS for all of your service needs.  We greratly appreciate your business and look forward to working with you for many years to come.  


KD
Kory D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Wouldn’t go anywhere else!
AIS team is responsive, performs quality work, and is trusted.
Mark F. from Auto Import Specialist responded on 06/03/2025 11:27 AM

Kory, thanks so much for the awesome review and the kind words but more importantly that you for the many years of servicing your vehicle with us and for referring others.  We greatly appreciate your business.  Looking forward to working with you for many years to come.   Mark 


JS
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Jeffrey S.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
A/C Fixed
In 8 years with my 2009 Audi A4 never had a problem w my air conditioning until the weather heated up this Summer. Jeff and his team thoroughly searched any problem and found a faulty pressure sensor! Great Job by the Auto Import Service Team! I trust all my Audis and VW to them and you should too!!

RP
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Oil change
As always a quick and thorough visit. Mark and Jeff are honest business people that advise you on your vehicle needs and what can wait.
Mark F. from Auto Import Specialist responded on 05/23/2025 07:48 AM

Ron thanks for the great 5-star reivew but more importantly for the long term relationship you and your family have built with AIS.  We greatly appreciate the business and look forward to taking care of your auto needs for a long time to come.  Thanks again.   Mark 


KK
Kathy K.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Came for oil change
This was my first time to come here & was well satisfied with the timeliness of the appointment, the pricing, & completion. Jeff was friendly & knowledgeable about my vehicle. Easy to get to & park. Comfortable waiting area. I’m sure I will be there again.
Mark F. from Auto Import Specialist responded on 05/22/2025 08:20 AM

Kathy, thanks so much for choosing AIS for your auto needs.  We greatly appreciate your business and are glad we could get you taken care of in a timely manner.  Jeff and his team work hard to take care of our customers.  Thanks again and we look forward to working with you for many years to come.  Mark 


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