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Rightway Auto Service

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(21 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average

Business Details

About

Welcome to Rightway Auto Service, your one and only automotive repair shop for all your repair needs! Rightway isn’t your average repair shop. We put customers first. We know what it is like to break down and not know what to do. One of the most stressful situations is being stuck on the side of the road without any idea of whom to turn Welcome to Rightway Auto Service, your one and only automotive repair shop for all your repair needs! Rightway isn’t your average repair shop. We put customers first. We know what it is like to break down and not know what to do. One of the most stressful situations is being stuck on the side of the road without any idea of whom to turn to. Our goal is to make this situation as smooth and as simple as an oil change.

Our Service Advisors will give you a warm and welcome voice on the other side of the phone. They will work diligently with not only your repairs, but also with your budget, and help get you going as fast as possible. You will be greeted with a smile and they will do everything in their power to set your worries at ease.

Our Technicians have over 20 years of experience and the repair knowledge necessary to take care of any and all your repair needs. There is not much our Technicians aren’t willing to take on.

Come down and see us. Give us the opportunity to show you what it means to put the customer before the repair. We promise to treat you the way you should be treated and to “Fix your vehicle the Rightway”!
...more

Categories
Car Maintenance, Auto Repair, Oil Change
Contact
(253) 300-7579

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 1:00 PM
Sun
closed
* Pacific Time (Us & Canada)
4540 S Washington St Tacoma, WA 98409
Rightway Auto Service's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(21 Reviews)

AL
Andrew L.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
verified customerVerified Customer
Category: Service
Andrew said he knew what he was talking about, he had attention to detail, he did other things to ensure his vehicle was running ultimately, and he was a decent guy to talk to.
Recommended

BL
Barbara L.
Toledo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020
verified customerVerified Customer
Category: Service
Barbara said the staff was friendly, efficient, and they got the job done. She is satisfied.
Recommended

AB
Alexander B.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
verified customerVerified Customer
Category: Service
Alexander said the business did a good job.
Recommended

AS
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Athenia S.
Spanaway, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
verified customerVerified Customer
Miles and Keta
I was referred by Les Schwab about six months ago to Miles at Rightway auto Miles and Keta have been amazing They have worked with me for all three of the vehicles I have brought to them I go here strictly to do business with the two of them they have done a wonderful job and they will definitely have my business In the
Recommended

BW
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Bonnie W.
Olympia, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2020
They don't return calls
I've been calling for weeks, leaving messages. I haven't heard back from them. They've had my car 2+ months. I've had to rely on what my son tells me is going on. However, he hasn't heard back from them since they told him they had to do more work on the car because the initial work didn't help. How difficult is it to return a call and let me know what is going on?
Not Recommended

TS
Tim S.
Kenmore, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
verified customerVerified Customer
Category: Service
Tim said the service was good and fast.
Recommended

CC
Calvin C.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customerVerified Customer
Category: Service
Calvin said the mechanic, Miles, is a great mechanic and a very honest guy. They have great customer service.
Recommended

SH
Steve H.
Joint Base Lewis Mc Chord, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
verified customerVerified Customer
Category: Service
Steve said the staff was very professional.
Recommended

MF
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Mark F.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
verified customerVerified Customer
Miles is the best
Miles is the best mechanic I have ever met, the most trustworthy also.
Recommended
The Team at R., Shop Manager from Rightway Auto Service responded on 03/31/2020 01:57 PM

Thank you, Mark. It's always a pleasure to work with you. I look forward to your next service. You're always welcome here. :)

Myles & Kita


ES
Ed S.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
verified customerVerified Customer
Category: Service
Ed said that they served him well and he's happy with their service.
Recommended
The Team at R., Shop Manager from Rightway Auto Service responded on 03/31/2020 01:55 PM

Thank you very much, Ed! It was nice to meet you, and we look forward to serving you and your business in the future. :)

Myles & Kita


AB
Alexander B.
Tacoma, WA
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
verified customerVerified Customer
Category: Service
Alexander said the staff did a good job.
Recommended
The Team at R., Shop Manager from Rightway Auto Service responded on 03/31/2020 01:53 PM

Thank you for the review, Alexander! We pride ourselves in keeping customers happy. Hope to see you again! :)

Myles & Kita


RM
Richard M.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
verified customerVerified Customer
Category: Service
Richard said the staff practice honesty and integrity and they are very helpful. He stated that they checked his vehicle very thoroughly and when they discovered that there were more things wrong with his vehicle, they decided not to charge him an inspection fee. He further stated that the business is more interested in pleasing their customer than making a fast buck.
Recommended
The Team at R., Shop Manager from Rightway Auto Service responded on 03/25/2020 11:53 AM

Thank you, Richard! It was a pleasure working with you. Kita and I both enjoyed the conversations. You were great. We hope to see you again in the future, hopefully with your next vehicle! :) We appreciate you taking the time to give us a review. Again, thank you very much. It means a lot to us both.

Myles & Kita

GM
Gregory M.
Tacoma, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2020
verified customerVerified Customer
Category: Service
Gregory said the business should explain fully how the payment plan works. He would not recommend this business for service due to this issue.
Not Recommended
The Team at R., Shop Manager from Rightway Auto Service responded on 02/24/2020 05:21 PM

Hi Gregory! Thank you for taking the time to leave us a review. I apologize that it seems like we had a miscommunication. If I recall correctly, both Kita and myself went over the entire process in detail and depth and asked if you had any other questions or concerns prior to your leaving, to which you had stated you understood everything that we had discussed.

Per our conversation that you had with us while you were here, you had stated that you did not have any issues and that you would use us for future services and even recommend us to others. Unfortunately, that does not appear to be the case. We would love for you to give us a call and let us know what we can do to help the situation or help you to better understand your payment plan, and any other concerns you may have. 

We always strive to take care of our customers and to make sure that they understand what they are paying for and how they are paying (Especially if financing comes into play). Again, we apologize for any miscommunication or any questions that were left unanswered while you were here.

Myles gave you a call, but it went to voicemail. He did leave a message. Please give us a call at your convenience, and let's see if we can't get it figured out together. 

Thank you,

Kita & Myles


EM
Erica M.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2020
verified customerVerified Customer
Category: Service
Erica said the staff are helpful and they worked with her.
Recommended
The Team at R., Shop Manager from Rightway Auto Service responded on 02/26/2020 12:07 PM

Thank you so much, Erica! It was a pleasure working with you. I'm glad we got that pulley issue resolved. We hope to see you again! :)

Myles & Kita


RC
Regina C.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
verified customerVerified Customer
Category: Service
Regina said the employees fixed her vehicle in a timely manner and it even runs better than it ever has.
Recommended
The Team at R., Shop Manager from Rightway Auto Service responded on 01/24/2020 01:24 PM

Thank you for the review, Regina! We are thrilled to have been able to work with you and your vehicle, and look forward to helping you in the future, should you need us!


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