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Rick Case Hyundai Cleveland

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,325 Reviews)
100
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Score Details

5 stars
79%
4 stars
12%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
119
Total ReScores™
4.6
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

The Rick Case Hyundai service center in Cleveland, OH is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Rick Case Hyundai service center in Cleveland, OH is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(866) 446-8697
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* No Time Zone Provided
19991 Villaview Road Cleveland, OH 44119
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,325 Reviews)
Write a Review
Recent Reviews
LG
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Luke G.
Mentor, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2024
9
Category: Service
First test drive
Jon Difranco was great! Such a great guy and down to earth with the whole process!
NM
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natalie m.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2023
9
Category: Service
relationship
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CR
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Chris R.
Euclid, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2023
10
Category: Service
First Car Purchase Went Amazing!
I went looking to buy my first car and Hyundai was my first stop. I was nervous about this process because I know buying your first car is not the easiest. My girlfriend knew Frank that works there and I ended up seeing a high school friend Lorenz that works there too. Lorenz listened to all of our concerns and needs for my new car. He did everything he could to make sure we left with a car that day, and was affordable for my price range. I left happy with an amazing car! I am so thankful for Lorenz and Frank for helping us through this process. I highly recommend going here to purchase your car. The staff is great and made sure we were happy! They made buying a car a breeze!
DC
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Daniel C.
Medina, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2022
9
Category: Service
Purchased a used car
Saw an internet advertisement for a used 2010 Toyota Corolla at this dealership and went to check it out after having looked at two other comparable models elsewhere. Met salesperson, Robert Vitko, who showed my wife & I the car and went for a test drive with us. My wife drove since she would be the primary driver. She said it responded well, but commented on the loudness of the exhaust - an apparent exhaust problem. Robert told us that in bringing the car up he’d noticed a problem with the tire sensor and assured us he would get that fixed if we bought the car. We also pointed out a couple dents in the front end that he also said he could get fixed. We then sat down to discuss the price and haggled some since it was more than the amount we were getting from insurance on our previous car that had been wrecked. In the end we agreed to the asking price because the car had significantly lower mileage than our previous 2010 Toyota Corolla and Robert committed to fixing all three identified problems. It took two weeks for the problems to all be fixed, but Robert was good about keeping us informed over the course of the repairs. We finally picked the repaired car up on July 30th, and found everything in order. So, in short, we were very satisfied with the quality of the product offered by Spitzer Hyundai and the service received from Robert.
DS
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David S.
Toledo, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2021
LIED TOO !!!!!!
called to confirm a car was there (2014 Chevy Impala) and made a appointment to go see it ( 2hours away)and test drive it. showed up and was informed the car was sold, talked to Steve Langdon 2 time that morning the one who handles the internet sale and 1 other sales man that said the car was there and he would have it outside and ready for me to look at when I got there, told him would be about 1-1:30 (got there at 1:17)
was told they do not hold cars and that's understandable but don't screw people over and let them drive 2 hours with the impression you are by saying you will make sure it's out front when I get there then try to talk me into looking at other cars. went there for 1 particular car and got royally SCREWED OVER and walked out, so word of warning- don't take there word for nothing because they will tell you whatever they can to get you in the door, like I told them "I WOULDN"T BUY A F***ING gumball from them.
Not Recommended
Verified Customer
Mayfield Village, OH
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good location
Professional, courteous and convenient.
Recommended
Verified Customer
Cleveland, OH
2018 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great waiting room. Great service for price
Waiting room is spacious with tv, vending machine and coffee dispenser.
Recommended
LW
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Loretta W.
Mayfield, OH
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service team
The customer service team was very pleasant and courteous. It was my first visit and the helped me to navigate through dropoff and when to pickup my car.
Recommended
CS
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Caliber S.
Cleveland, OH
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Always on time and a great experience. Thank you
Recommended
BT
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Bartol T.
Willowick, OH
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai
Rick case service and sales are great
Recommended
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 01/18/2021 01:42 PM

Thank You for the 5 Star Review, We really appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

IB
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Irene B.
Cleveland, OH
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service excellent personnel
I have been a customer for 6 plus years. Always excellent service and the people are great.
Recommended
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 01/18/2021 01:41 PM

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer
Cleveland, OH
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best of the best of the best
Top notch service
Recommended
Verified Customer
Geneva, OH
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
They are all friendly and very efficient
Recommended
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 01/04/2021 12:52 PM

Thank You for the 5 Star Review, even though you're a Titans fan we still appreciate You!!

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

MM
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Monroe M.
Wiloughby Hls, OH
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Rick case made my visit pleasureable
I would recommend Rick Case to my friends
Recommended
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 01/04/2021 12:50 PM

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

MF
gravatar
Michael F.
Cleveland, OH
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great quick service at a fair price
Recommended
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 01/02/2021 06:23 AM

Thank You Mr Feds, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

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