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Masterworks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(948 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores™
5.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty. Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(216) 321-3134
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1789 S Taylor Rd Cleveland Heights, OH 44118
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Affiliations

Masterworks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(948 Reviews)
Write a Review
Recent Reviews
DW
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Dena W.
Cleveland, OH
Mercedes-Benz GLA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Fast service
Quick and fast service
YS
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Yehuda S.
Cleveland, OH
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
diagnostic
Friendly and knowledgeable. Very competent!
Verified Customer
Rock Creek, OH
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Subaru Legacy Transmission work
Very knowledgeable and experienced techs.
YC
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YEHUDA C.
University Heights, OH
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
It’s always Great! Professional, top experts, clean work, timely, and MUCH MORE!
It’s always Great! Professional, top experts, clean work, timely, and MUCH MORE!
LW
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Laura W.
Cleveland, OH
Dodge Grand Caravan
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/03/2025
verified customerVerified Customer
0
Never Hoing Back
Extremely poor service. Made to wait two days and was expected to wait over a weekend for an estimate, where I learned car was never even looked at.
Did not fix tire and engine lights.
Offered to fix free of charge when a loaner was available. That was over a month ago.
SN
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Sam N.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
10
Sam N
As always great service!
SN
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SHMULY N.
South Euclid, OH
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Sam N
As always, great service from Steve and the team.!
Verified Customer
Cleveland, OH
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
e-check
Quick, professional, polite. You make it so easy. Thank you.
JT
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James T.
Toyota Venza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
excellent service
Jason and Steve are terrific to work with.
AN
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Angelo N.
Cleveland, OH
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Great service
Free inspection performed. Only major issue found was worn tie rods. Will return next week for replacement under warranty.
SD
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Sara D.
South Euclid, OH
Volkswagen Jetta Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Excellent service
My car just needed a 6-month check. It was easy to schedule it and the work was done in a timely basis. The staff is friendly and attentive and the car runs beautifully after the service.
Verified Customer
Cleveland, OH
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
9
Love the service
Very efficient and kind. Clear communication from beginning to end. Considering going there for all my car needs.
TS
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Taura S.
Cleveland, OH
Mercedes-Benz GLA-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Great service
The people are friendly, knowledge. The best part is the cost. They do not gouge and that's the most important. I recommend this place to my friends and all who reads this review. You WILL NOT be disappointed.
LH
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LARRY H.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Called on Thursday, fixed on Friday
I called about a check engine light on my Mercedes. Steve was awesome about getting us in and had it diagnosed by noon and fixed by 3:30. Fantastic service. Fair pricing!! My new mechanic!
JH
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JAMES H.
Cleveland, OH
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
8
The service was great very cordial
The service was great every time
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