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DCR Systems

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(67 Reviews)
69
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
4.3
ReScore Average
69
Net Promoter Score ®

Business Details

About

Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Classic Accident Repair Center’s Repair Guarantee. Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Classic Accident Repair Center’s Repair Guarantee.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(440) 205-9900
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
8697 Tyler Blvd Mentor, OH 44060
DCR Systems 's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(67 Reviews)

CK
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Cheryl K.
Mazda CX-5 AWD w/Premium Pkg
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Excellence from start to finish
From the time we contacted DCR the whole repair process became seamless. The staff were informative and helpful. The car was returned to us as if it came right off the showroom floor. The detailing done to car before we picked it up was perfection. Thanks for job well done
The Team a. from DCR Systems responded on 06/23/2025 09:34 AM

We appreciate your wonderful feedback! It's fantastic to hear that the repair process felt seamless and that our team could keep you informed every step of the way. We strive for that showroom shine—not just in our repairs but in our service, too. If your car starts demanding the royal treatment again, you know where to find us!


RK
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Rick K.
Ford Escape SE FWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Excellent service
Very well done. Kept me updated, pleasant to interact with. Did the extra things that were required with no problem.
The Team a. from DCR Systems responded on 05/22/2025 09:34 AM

We appreciate your feedback! It’s fantastic to hear that you enjoyed your experience and found our team pleasant and proactive. It sounds like they really went the extra mile—maybe even ran a marathon in customer service! Your satisfaction is our goal, and we’re glad you felt well taken care of.


KF
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Ken F.
Chevrolet Silverado 1500 LT Double Cab 147" WB 4WD w/2FL Pkg
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Professional expertise.
I couldn't be happier with DCR. They are professional, kind and experts in the field of repair. They worked hard and fought for me when insurance agents disagreed with their approach. My truck was repaired per warranty specs which insurance doesn't agree with. Thank you for standing up for me. To the owners and entire staff: God Bless you all.
Ken Fagel
The Team a. from DCR Systems responded on 05/09/2025 09:34 AM

We’re glad to hear that you’re happy with your experience at DCR! It sounds like our team really rolled up their sleeves and got into the ring with the insurance folks. Who knew a repair shop could moonlight as champions? We're committed to standing up for our customers, and it’s rewarding to know you felt that support. Wishing you safe travels in your truck, and we hope it gets you to many adventures ahead!


CC
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Chuck C.
Hyundai Palisade Calligraphy AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
9
Great Service
Great job!
The Team a. from DCR Systems responded on 05/01/2025 09:34 AM

We're delighted to hear you think we did a great job! It's always our aim to make sure our customers are satisfied, and your feedback puts a big smile on our faces. Looking ahead, we'll keep bringing our A-game to keep impressing you. Thanks for being a part of the DCR Systems family!


DS
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Dixie S.
Genesis GV80 Advanced + AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Best body shop ever!
Unbelievable workmanship and Service!
The Team a. from DCR Systems responded on 04/29/2025 09:34 AM

We’re over the moon about your feedback! It’s great to hear that our team’s workmanship and service hit the mark for you. We aim to impress and clearly, we’ve made a good impression! If there’s anything specific you loved or any tips for us to keep up the good work, feel free to share. Cheers to more fantastic experiences ahead!


MG
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Mary G.
Lexus CT 200h Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Great service
Great service
The Team a. from DCR Systems responded on 04/10/2025 09:34 AM

We truly appreciate your feedback about our service! It’s always fantastic to know that our efforts are hitting the mark. If we could give you a high-five through the screen, we would! We're here to keep that great service rolling, so don’t hesitate to reach out if you need anything in the future.


CD
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Cassandra D.
Pontiac G6 w/1SA Preferred Equip Group
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
10
Very satisfied.
Pleased with the outcome of the repair.
The Team a. from DCR Systems responded on 04/07/2025 09:34 AM

We’re delighted to hear that you’re pleased with the outcome of the repair! We aim to fix things with the precision of a seasoned watchmaker and it sounds like we hit the mark. If any future repairs arise or you find yourself pondering how we do our magic, don’t hesitate to reach out. Happy to help keep everything running smoothly!


OM
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Oren M.
Toyota Venza AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
five stars.
Very satisfied well done.
The Team a. from DCR Systems responded on 03/31/2025 09:33 AM

It’s fantastic to hear that you’re very satisfied! We're always aiming to deliver top-notch service, so your feedback is music to our ears. If you ever have more insights to share or questions, feel free to drop by. Keep up the great vibes!


LM
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Latanya M.
BMW X4 xDrive28i AWD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2025
verified customerVerified Customer
10
DCR Systems Review
I was disappointed with the lack of communication throughout the process, which led to my final bill being $1000.00 higher than expected. However, when I shared my concerns with Ryan, he was understanding and worked with me to adjust the final cost. Despite the initial frustration, I have to say that the quality of work was second to none, my car looks absolutely beautiful!! I would still highly recommend DCR Systems to my family and friends.
The Team a. from DCR Systems responded on 03/29/2025 09:35 AM

It sounds like you went on quite the rollercoaster ride with us—ups, downs, and a surprise finale! While we understand that the unexpected spike in cost was a bit of a plot twist, we’re glad Ryan could step in and save the day. We appreciate your understanding and are delighted to hear that your car now shines like a diamond on a sunny day. Your recommendation means the world to us, and we’re committed to improving our communication to ensure the next ride is smoother from start to finish. Safe travels in your stunning set of wheels!


PC
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Parthenia C.
Lexus GS 350 AWD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2025
verified customerVerified Customer
7
Lexus
The quality of work was 100% however communication about the completion of my car or when it was actually completed was untruthful in my opinion.
The Team a. from DCR Systems responded on 03/11/2025 11:48 AM

We appreciate your feedback and are glad to hear that you were satisfied with the quality of work. However, it’s concerning to learn that communication fell short of your expectations. We aim to keep our customers in the loop, and it seems we might have missed the mark this time. We’ll certainly take your comments on board to improve our communication efforts. We hope you’ll consider us for any future needs!


JL
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John L.
BMW 3 Series 330i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Top rate
We received great service all around. How can I say more?
The Team a. from DCR Systems responded on 03/01/2025 09:36 AM

We're glad to hear that you experienced top-notch service! It seems like our team knocked it out of the park, and we couldn’t be happier. If you think of anything more you want to share or if there’s a specific moment that stood out, don’t hold back—our ears are wide open! Here’s to more great experiences ahead!


CD
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Colleen D.
Lexus NX 250 AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Very satisfied customer
I was hit by someone who left the scene without fessing up. I was upset because I take such good care of my car. I was so happy when I picked my car up at DCR. My car looked brand new inside and out. They not only did a great job on the body work, but they were great at keeping the me aware of the progress of the repairs and the desk team were very courteous. I would highly recommend DCR.
The Team a. from DCR Systems responded on 02/21/2025 09:34 AM

We appreciate you sharing your experience. It's always a bummer when someone plays hide and seek with responsibility, but we're glad we could help turn that frown upside down! It’s wonderful to hear that your car became the belle of the ball again, looking spotless and fabulous. We take pride in our team's communication and courteous service, and it’s great to know it made a positive difference for you. Here's to your car shining like a new penny on the road!


SS
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Stephanie S.
Hyundai Santa Fe Limited AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Quality Service
My entire experience was great from start to finish, from welcoming me upon entering to doing a complete walk around with me outside to ensure I was satisfied with the work. The tech kept me updated and was even able to save me a few dollars. I'd definitely recommend them to anyone.
The Team a. from DCR Systems responded on 02/20/2025 09:35 AM

We appreciate you taking the time to share your experience! It sounds like our team really rolled out the red carpet for you—complete with a walk-around and all. We're glad our tech could keep you in the loop and help you save some cash while ensuring you were satisfied with the work. Recommendations from happy customers like you keep us motivated! Here's to more great experiences ahead.


CW
Chris W.
GMC Terrain SLE1 FWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Quality Service
Seamless service from start to finish, great prices and great communication
The Team a. from DCR Systems responded on 02/20/2025 09:35 AM

We appreciate your feedback! It sounds like our team managed to pull off a flawless performance—like a well-rehearsed ballet, but with less tutus and more tech. We're delighted to hear that you found our prices and communication to your liking. If only every transaction was as smooth as yours! Looking forward to helping you out again.


RS
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Raymond S.
Volkswagen Passat TDI SEL Premium w/Direct Shift Gearbox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Amazing Work
This is the second time I have used this company and I absolutely love their work! Car looks absolutely perfect and couldn’t be happier! Also my interior was cleaned as well which was a pleasant surprise! Highly recommend to anyone who wants genuine parts and excellent results! Will be back to correct a few dents.
The Team a. from DCR Systems responded on 12/22/2024 09:34 AM

It's fantastic to hear that you've had such a positive experience with us! We aim to make your car look as perfect as a freshly polished diamond, and it sounds like we hit the mark again. We're also glad that the interior cleaning was a delightful surprise—who doesn’t love a little extra sparkle? We're looking forward to helping you with those pesky dents next time. Just consider us your car's personal spa, always ready to make it shine!


Displaying Review 1 - 15 of 67 in total
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