Service Department's Reviews

4.7

(2,805 Reviews)

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Recent Reviews

Tiffany U.

South Hamilton, MA

03/13/2025

Category: Service

Terrible service experience

If I could give zero stars I would! Terrible communication, no one answers the phone, takes multiple times leaving voice messages for someone to call you back six hours later. Brought my car in for service and was told after three days that the car couldn’t be fixed for another day because ‘my mechanic’ had the day off. The part that was needed arrived at 8 am on the third day, so there should have been plenty of time for them to fix my car, but apparently you are assigned a mechanic when you bring your car in and even though your car might have been there three days earlier then another car, your car will not be fixed until your mechanic is back to work. What kind of system and service is this?

Carol M.

Revere, MA

11/17/2024

Category: Service

Service

Stephanie and Matt were so helpful and my problems were fixed quickly!

Ashley M.

Danvers, MA

06/14/2024

Category: Service

Issues never resolved and never recieved any call backs after multiple requests

I waited over a week for an appointment to drop my car off at PRIDE HYUNDAI to have recall issues fixed.

I received a call back extremely quickly [less then two hours later] saying the car was all set.
When I asked the representative if they drove the vehicle and verifed it's running properly they said "Yes" and "The vehicle is all set to be picked up".

My vehicle broke down an hour after pickup. I called the dealership right away and was told they'd have to schedule a new appointment on 6/25 [even though I was told if I had issues they'd service the car ASAP]. I explained this to the representative and was told the first dealership advisor would call back that day ASAP.

I called back multiple times and explained this to multiple representatives, and even asked for a supervisor since this issue's extremely important [I was broken down in a dangerous intersection]. The representatives kept redirecting me to the main call menu.

The dealership was open until 5pm, and every time I called I was told my request has been escalated and an advisor would be calling ASAP [Called at 1:30, 1:50, 2:15, and 2:35].

Eventually [because an advisor never reached out] and it was now past 3pm I called AAA [after waiting in 80+ degree weather] to tow the car and wasted my own miles.

It's now been almost 24 hours since my first call at 1:30pm, and I've STILL not received any call back from a PRIDE HYUNDAI representative or advisor.

My vehicle is running worse after the service appointment with the dealership. The issues were not resolved. I would not suggest this dealership for ANY recall services, or any service at all.

Paul K.

Mashpee, MA

01/07/2024

Category: Service

Been Paid Twice! Will Not Refund My Money

I paid for parts and a tow using my credit card. The insurance company paid them in full. It has been over a month now and they still have not returned my money. In essence they have been paid twice! I messaged the CEO Suzanne Iovanna. She has not replied. I called the GM, he has not replied! My next step is a lawsuit.

Lovey S.

Weymouth, MA

03/31/2023

Category: Service

Poor communication

Service department needs some upgrading in public relations. My daughter brought her car there with a steering problem. she was never told they would need it for two days for diagnostic POOR COMMUNICATION. Agent kept trying to sell her wipers after several times telling him they are brand new.NOT LISTENING TO CUSTOMER. They were to order 4 tires to be done Monday morning. AGAIN POOR COMMUNICATIONS. A 1030 a.m. appt in and out turned into an all day affair waiting for Sullivan tires to deliver tires and again agent still trying to sell her wipers . Very bad experience need to learn communication and listening skills DONT USE THIS SERVICE DEPARTMENT.

david d.

Westborough, MA

07/18/2022

Category: Service

Great experience - terrific sales staff and team

I spent weeks researching cars and dealerships, finally locating cars in Milford, Nashua, NY and Lynn. All of the other dealers demanded adjusted market value and were reluctant to discuss pricing during my inquiries. Pride Hyundai were open, honest and fair and we struck a deal over the phone. I came into the dealership and everything was as promised, and more. The staff welcomed me like family; the fees were reasonable and lower than any of the other dealerships I had previously contacted. And I truly valued the time and attention I received from the full team. After such a good experience, I home my comments steer people to Pride Hyundai in Lynn and they too receive 5 star attention.

Sara W.

Brighton, MA

07/15/2022

Category: Service

Dont do it

This place will come up with every excuse they can. Wont answer phones, wont call, and lie. Dont do it

Sara W.

Brighton, MA

07/13/2022

Category: Service

Dont do it

Seriously run. Dont do it. The headache. The blood pressure. This place is a nightmare

Brenda W.

Succasunna, NJ

04/26/2022

Category: Service

Service

My car had an appt. , Friday 4/22 at 7:45. As of today, Tuesday 4/26 I have not heard a word or update on my car. I left at least 2 voice mail messages a day and still no one has returned my calls. I tried dialing 0 and the operator didn't answer the phone. Is anyone there???

Kim O.

Winthrop, MA

2022 Hyundai Tucson

04/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Great place. Friendly efficient staff, from the sales area, service department and cashier.

Verified Customer

Winthrop, MA

2022 Hyundai Santa Fe Phev

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Went there for flat tire and dropped it to be fixed. When I came back they did wanna place it back to my car cause they are busy. It’s a two mins work idiots

Never go there unless you don’t have any other options

REBECCA H. from Pride Hyundai of Lynn responded on 03/31/2022 02:55 PM

Good Evening,
I would like to genuinely apologize for the inconvenience you experienced during your most recent service visit. This is absolutely not the type of behavior I would expect from our service department. I can assure you that we are working extremely hard to create the type of environment where all customers are completely satisfied with their service. I would be grateful for the opportunity to discuss further how I am able to salvage our relationship with you. Please contact me at rhutchings@pridemotorgroup.com as this is the quickest form of communication for me being between the three stores. I look forward to hearing from you soon and thank you in advance for the opportunity to make things right.

Sincerely,
Rebecca Hutchings
Fixed Operations Director
Pride Motor Group

Judith M.

Gloucester, MA

2016 Hyundai Tucson

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

Service at Dealership Has Gone Downhill

I get it. Everyone is short staffed and trying to recoup losses from Covid closures. But the service and service personnel that I dealt with was uncommunicative, uncooperative, and didn't respect my time.

My ABS recall was scheduled. I received multiple text messages to remind me of the appointment. When I checked in on time of the day it was scheduled, I waited an hour and a half only to be told they didn't have the part and that I could come back tomorrow. NOT! I lost a day's pay getting to the appointment and waiting for my car. (I live 27 miles away.) They "found" the correct part at a dealership and sent their runner to get it. I sat in the waiting room for 5+ hours.
I also requested an oil change with the oil I brought (my husband, a mechanic, likes a particular brand.)
I finally get the bill, pay and notice that they charged me for oil. No one brought that to my attention. When I questioned it the service rep came out and said, "yes, I told them about it but they forgot". #1, it should have been mentioned before bill payment. #2, they made the mistake and should have offered a credit.

My story doesn't end here but I am writing to headquarters.

I have been a Pride Hyundai customer since 2005 and will not be going back.

REBECCA H. from Pride Hyundai of Lynn responded on 03/31/2022 02:48 PM

Good Evening Judith,
I wanted to take the opportunity to contact you directly as I am the new Fixed Operations Director here at Pride Motor Group. I would like to genuinely apologize for the inconvenience you experienced during your most recent service visit. We are in the process of developing revised policies and procedures (checks and balances) to ensure errors like this do not adversely impact our customers. I am grateful that you have shared your experience so we are aware of our areas of continued focus as well as opportunity. Please let me know moving forward how I am able to salvage our relationship with you.

Sincerely,
Rebecca Hutchings
Fixed Operations Director
Pride Motor Group
rhutchings@pridemotorgroup.com

Janice C.

Peabody, MA

2017 Hyundai Tucson

03/29/2022

Service Type: Repair

Verified Customer

Category: Service

Great

I have been going to Hyundai for 5 years now. Everyone is always nice and helpful. Would definitely recommend.

Angel M.

Winthrop, MA

2021 Hyundai Elantra

03/25/2022

Service Type: Maintenance

Verified Customer

Category: Service

Car service

Steve the service advisor was very friendly and professional. And my vehicle was serviced in a timely manner.

Brian S.

Winthrop, MA

2013 Hyundai Santa Fe

03/24/2022

Service Type: Maintenance

Verified Customer

Category: Service

Much needed repair

My Santa Fe was riding rough through the many potholes. Brought it in to have starts checked. It was the tie roads and stabilizer bars. Steven had it repaired in less than a day and coordinated with extended warranty coverage.

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