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SureCritic / Parks Genesis Of Gainesville
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Parks Genesis Of Gainesville

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9 Reviews)
27
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Score Details

5 stars
59%
4 stars
16%
3 stars
9%
2 stars
5%
1 star
8%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores™
5.0
ReScore™ Average
27
Net Promoter Score ®

Business Details

Categories
Contact
(352) 372-4251
No Business Hours Provided

Business Hours

* No Time Zone Provided
3111 North Main Street Gainesville, FL 32609
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Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9 Reviews)
Write a Review
Recent Reviews
TT
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Tom T.
Gainesville, FL
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Problem caused by service.. resolved in a timely manner
The dealership was very helpful in fitting me in to fix the problem wit my driver side door panel. The part was under warranty even though my car is a 2018 and I appreciated it, it was a very expensive replacement !
Recommended
Emily K., Customer Service Representative from Parks Genesis Of Gainesville responded on 04/14/2021 06:31 AM

Thank you for taking out the time in your day to write this wonderful survey! We hope we see you again for your next service needs!

Emily K.
Customer Service Rep
greatservice@gvilleauto.com
Verified Customer
Gainesville, FL
2017 Genesis G90
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Hyundai Dealer
service and warranty work
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2021
Category: Service
poor service dept wpork and no quality control measures in place
If it was not for warranty work I would not trust this dealership to repair anything more complicated than replacing a floor mat.
Not Recommended
Eric D. from Parks Genesis Of Gainesville responded on 03/05/2021 12:35 PM

Mr. J, I'm sorry to hear about your experance. I understand we are already addressing your concerns. We will contact you when the part(s) arrive. Thank you for taking the time to complete the survey. We will be in touch soon.

RC
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Rick C.
Gainesville, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
verified customerVerified Customer
Category: Service
Great, friendly service and attention to detail
The service here was complete and thorough. It was obvious they were very focused on making sure I was satisfied with the work that was done.
Recommended
Karl "Bucky" B., Service Manager from Parks Genesis Of Gainesville responded on 03/05/2021 12:28 PM

Thanks so much for filling out our survey. We love hearing from you and we look forward to seeing you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Verified Customer
Newberry, FL
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customerVerified Customer
Category: Service
Good service
My car has an issue with noise. It took some time due to waiting for the parts and so on, but the service team took care of car really well. The service manager, Bucky, even followed up with me during the whole process. I really do appreciate your help and extra care Mr Bucky!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2021
Category: Service
Love my genesis, but service is hyundai
Love my car, but service is just hyundai
Not Recommended
Eric D. from Parks Genesis Of Gainesville responded on 03/05/2021 12:44 PM

Thank you or taking the time to complete the Survey. We are always looking for ways to improve our customer's experience. Please call 352-372-4251 and ask for Bucky or Eric, we would love to hear from you.

Karl "Bucky" B., Service Manager from Parks Genesis Of Gainesville responded on 03/05/2021 01:15 PM

We thank you for filling out our survey. After testing with you if we have resolved your concerns, please give us a rescore. Thank you!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
TT
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Tom T.
Gainesville, FL
2018 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/18/2020
verified customerVerified Customer
Category: Service
A Pleasant atmosphire with little buying pressure
The staff and sales are very friendly and do not pressure you when showing the new or used vehicles. Selection is a bit limited, probably due to the pandemic.
Recommended
CP
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Claude P.
Gainesville, FL
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2020
verified customerVerified Customer
Category: Service
Car Service is Fast - but Valet Service is slow
it took 3 calls to arrange for Valet Service per my warranty. However once the car was picked up, they completed the service quickly.
Recommended
RE
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Ronald E.
Waldo, FL
2019 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2020
verified customerVerified Customer
Category: Service
FRIENDLY, BUT EXCESSIVE WAIT (AS USUAL)
Waiting on your vehicle for service is one of the three SURE things in life. The other two are death and taxes! There was no water available in the waiting room and my vehicle was not washed for some reason. I'm sure they would have washed the vehicle if I had asked, but I had already waited 1hour and 15 minutes, and I was ready to get out of there!
Recommended
RE
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Ronald E.
Waldo, FL
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2020
verified customerVerified Customer
Category: Service
FRIENDLY, BUT LONG WAIT
I don't understand why it always takes nearly 2 hours to complete a simple oil change (especially when you have made an appointment). What is the purpose of making an appointment?
Recommended
JK
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Jerri K.
Raiford, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
verified customerVerified Customer
Category: Service
Brad Craig
Best service advisor that I have dealt with at this dealership by far awesome visit! Brad thank you for recognizing the VIP Genesis owners!!!
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