Kae said this business needs more employees and many customers were frustrated. He arrived ten minutes before his scheduled appointment time but was not seen until one hour after scheduled time. He called in advance to verify if the coupon he had would be honored and he was told it would be. When he received the bill, it was $10 more because of his vehicle type. He said he felt this was sneaky and they need to be up front.
Kairis said this business offers the best price and their employees were very helpful. One of their employees she spoke with on the phone, was very patient and helpful finding the parts she needed for her vehicle. They need to fix the air conditioning in their building because it was too hot.
Recommended
DS
Dorthy S.
Newcastle, CA
Honda Accord
09/29/2015
Verified Customer
Category: Service
Dorthy said this business does a good job and she has no complaints.
Kim said this business did a really good job. They got her vehicle in right away. The smog staff was very nice and it was a good experience. She hopes this business keeps up the good work.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.