Napleton Hyundai offers the highest quality repair and maintenance for your vehicle.Napleton Hyundai offers the highest quality repair and maintenance for your vehicle.
My appointment was 11am, I went there 10 50am. They got my key and showed me the waiting room. After 2h of sitting, the lady came back to me and give me my key back saying that they can’t work on my car. Really unprofessional !!
JJ
Jackie J.
Saint Charles, MO
07/23/2024
0
TERRIBLE Communication with Finance and NO FOLLOW UP
I will begin by saying that we will NEVER purchase another vehicle from Napleton Hyundai again--honestly, probably not any Napleton dealership again.
1st Problem...
We paid for the extended warranty on our vehicle and the finance guy said we were getting the friends and family discount because he really liked us. He did a lot of very distracting things while we did paperwork--at one point he was taking a picture with my husband while wearing a WWF belt. Because of this, and my previous experience with extended warranties, we did not read all the details on the warranty and he did NOT go through any of the details with us. We found out about 7 months later that the deductible for each claim was $500! I've only ever seen $100 and $200 deductibles.
2nd Problem...
I called the dealership and spoke to someone about this to find out if there was a way that we could cancel this policy and get a different one. It took forever to get someone to answer my call--the finance department is TERRIBLE about returning calls or emails. I finally spoke with someone, he apologized for our situation and said he could help us. He said he'd cancel our policy and get us a new one at a good price--it was actually cheaper than the one we were originally sold and only a $100 deductible w/the same coverage. Not sure why that couldn't have been sold to us in the first place. Here's the problem...after getting him all the paperwork, he managed to start the new policy but NEVER CANCELLED the original one after saying he would. I found out 3 months later that we still had 2 policies. I emailed him and tried getting someone in finance to call me back only to discover this finance guy left 2 months prior--a month after getting the cancellation paperwork.
3rd Problem...
The new finance guy I spoke with had me forward him all the paperwork and emails I'd had with the last finance guy. He said he'd take care of getting this cancelled. A week or two passed and I heard nothing back and left multiple messages and sent a few emails. I finally spoke with him on the phone and he said he'd just sent the paperwork over the day prior and he'd get back to me. He NEVER got back to me. I, again, tried for 2 weeks to get a hold of him, but nothing. I finally got a hold of the Senior Finance Director through the guy who sold me the car and he indicated that this final finance guy I spoke with had ALSO left and, of course, NOT CANCELLED the policy like he said he would. At this point, the policy was another 4 months passed when I requested it to be cancelled.
4th Problem...
After all this waiting, poor communication or lack of it, the Senior Finance guy did the cancellation over the phone with me and said he could only back date it 90 days--it's been 135 days since the original paperwork was completed! I get the paperwork from him and the back date on the paperwork was only backdated about 45 days.
DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP! No one...and I mean NO ONE...returns phone calls and rarely replies to emails. I get phone calls every 2 months from the car dealer reminding me about the referral deal they offer. That will NEVER happen, though. This was a HUGE hassle. Had the car itself not at least been a good deal this entire experience would've been a complete bust. That is the ONLY reason I gave it 2 stars instead of 1.
JD
Jashon D.
Saint Louis, MO
02/02/2024
0
Service department
I recently took my car to a dealership for an oil change. However, without my request, they proceeded to rotate the tires as part of their service. A few days later, I noticed significant wobbling while driving. Upon returning to the dealership, I was informed that my tires were severely worn and had been rotated despite their condition. The dealership's management was hostile and offered to waive labor fees but refused to cover the cost of replacing the damaged tires. They even insinuated that I had caused the damage through off-roading, despite minimal mud traces. Despite their attempted resolution, the ongoing vibration while driving poses a severe safety concern, and I am left unsatisfied with their response.
JD
Jashon D.
Saint Louis, MO
02/02/2024
0
Service Department Makes a mistake and try’s to force me to buy tires with waves fees instead of replacing tires
I recently took my car to a dealership for an oil change. However, without my request, they proceeded to rotate the tires as part of their service. A few days later, I noticed significant wobbling while driving. Upon returning to the dealership, I was informed that my tires were severely worn and had been rotated despite their condition. The dealership's management was hostile and offered to waive labor fees but refused to cover the cost of replacing the damaged tires. They even insinuated that I had caused the damage through off-roading, despite minimal mud traces. Despite their attempted resolution, the ongoing vibration while driving poses a severe safety concern, and I am left unsatisfied with their response.
HR
Helen R.
Saint Louis, MO
10/09/2023
10
Great experience buying my Elantra Limited.
I unexpectedly had to buy a car this month. Moe Hill was waiting at the door and helped us test drive the remaining 2023 Elantra Limited. I was able to drive the car on the highway and make sure I liked all the features and that the car had enough acceleration. He has a great personality and is very respectful. We drove several other brands of cars, but the price and the car were a great fit for me. Moe sent a fun text while we were deciding which car to purchase. We bought the car that day and he made sure the car was spotless for us before we left. I would highly recommend buying a car from him. He knew a lot about the car and the Hyundai specific safety features. He just finished helping me set up MyHuyndai and I'm very happy with my experience.
BM
Brad M.
Shawnee Mission, KS
08/31/2023
0
Look eleswhere
AVOID this place, 3 Months and still not resolved in My opinion, they have given me a BS answer and moved on, this place is FULL of the stereotypical car sales people, get the $$$ and never answer calls or texts. Still owe me $$$ and they won't admit they screwed up, the GM wont even return an email, so ridiculous. Again go elsewhere!
GG
gregg g.
Saint Louis, MO
01/23/2023
10
Great experience purchasing my G90
From Jessie approaching me smooth and easy in the lot and taking care of me through the whole purchase process from test-drive to paperwork, making sure my G20 was prepped and ready for me, to Alex and Matt making sure we could get a deal done, and to the finance dept moving me through the paperwork, best car purchase experience ever! I originally purchased my Palisade here two years ago, and get my daughter's Tucson serviced here, and keep coming back!
SS
Stephany S.
Florissant, MO
11/19/2022
10
Best experience ever
Jessie Miller was fabulous. He walked us through the entire process of selling our car. We sold it for a wonderful price. I would recommend the service at this dealer for anyone!?
KP
Kimberly P.
Florissant, MO
10/25/2022
10
Outstanding
Thanks Jessie for everything
SS
Shanita S.
Saint Louis, MO
10/12/2022
10
Jesse Miller
My saleman Jesse Miller gave me excellent service. He explained everything about my car to me.
JM
Josh M.
O Fallon, MO
08/31/2022
10
Jessie Miller Outstanding Representative
Jessie Miller was an amazing representative. I came in on a busy day and he got me taken care of right away. Rolled off the lot in a 2022 Kia K5 for my first new car and I love it!
MN
MATTIE N.
Mound Bayou, MS
2020 TUCSON
08/08/2022
Verified Customer
10
Category: Service
Mattie N.
Excellent customer service and professionalism. Very attentive to your needs. Eager to get you in the car you desires.
SW
SAMUEL W.
St. Louis, MO
2022 KONA
07/17/2022
Verified Customer
0
Category: Service
Above average
Awesome!
SH
STEPHEN H.
Maryville, IL
2022 SANTA CRUZ
07/16/2022
Verified Customer
10
Category: Service
Excellent service
The service was excellent my service advisor kept me updated during my visit.
CM
COLBY M.
Fairview, NC
2014 SANTA FE SPORT
07/16/2022
Verified Customer
10
Category: Service
Much appreciated customer service!
I was traveling across the country to North Carolina and my check engine light came on. I was greeted by William and he asked if I had an appointment. I let him know the situation and he found a way to work me in. He also found out that the issue was caused by a item that had previously been recalled. William and the team had me back on the road in about three hours. William and his team went above and beyond. That is something you don't see often these days. I was very grateful.
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