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Matthews Hyundai Of Syracuse

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(129 Reviews)
72
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Score Details

5 stars
78%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
36
Total ReScores™
4.9
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(315) 232-3222
No Business Hours Provided

Business Hours

* No Time Zone Provided
2601 Erie Blvd East Syracuse, NY 13224
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(129 Reviews)
Write a Review
Recent Reviews
MJ
gravatar
Michael J.
Central Square, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2025
0
Category: Service
They use the bait and switch to get you in the door
Avoid this dealership. I wasn't even looking to purchase a vehicle, then I received a letter from them with an incredible offer, way to good to be true, but since they used the word guarantee, I thought I would pay them a visit> Again, I wasn't looking for a car, since I just purchased mine from them a year ago, and was very happy with my car, and I didn't go in there looking for anything more than was "promised". Well, when i got there I had to sign in, because they were extremely busy, and told it would be about an hour wait, ok, I understand that everyone is short help, and they sent out alot of these letters. So , after 2 and a half hours, they can finally talk to me, well, nothing in the letter was on the table, the money they promised for my vehicle, came in over $5,000, less than offered, even though they made it sound in the letter that that was already a done deal. And the guarantee that they could lower my monthly payment, they raised it by almost $200. They had no intentions of honoring the letter they sent out, it was to just get me in the door , honestly, I thought crooked dealers like this were a thing of the past, as the last few car purchases I have made, for the most part, I've satisfied with. Purchasing cars for over 40 years, this is the worst dealership I have ever seen. I've kept the letter, and have contacted Hyundai, but yet to here back, not sure if I\ll pursue further action, because this is just wrong. Again, let me state that i went in there looking for nothing more than what Mattews had promised, knowing now that they never had any intentions of following through with the promise. I just want others to know before they go in looking to be treated fairly that you wont be.
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