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Masello's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,390 Reviews)
100
Write a Review
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(315) 471-2223
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1201 Burnet Ave Syracuse, NY 13203
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Masello's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,390 Reviews)
Write a Review
Recent Reviews
DD
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dan d.
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Prompt, efficient and reasonably priced service as always - thanks Tony!!
Very dependable shop for your automotive needs.
CK
Chuck K.
Fabius, NY
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Spoke to Irene. She said it is always the best. They feel like having a mechanic that they can trust is like finding a doctor they can trust. They have top service. They had a flat tire and fixed it including the other work that needed to be done so quickly. They go above and beyond, and they feel like they are being taken care of specially.
Recommended
NR
Nicole R.
New York
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Nicole said they are the best and they are honest.
Recommended
AB
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ADRIEN B.
Syracuse, NY
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Great service
Always a pleasure experience, friendly customer service, and great job on taking care my car.
BH
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BRIAN H.
Syracuse, NY
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Masellos auto always is honest, trustworthy and dependable
Best in the area
SG
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SUSAN G.
Fayetteville, NY
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Same Day Service!
I called in the morning and got an appointment for the afternoon. Winter is the perfect time for an oil change and tire rotation. This garage has the highest caliber mechanics and integrity.
JJ
Julie J.
Syracuse, NY
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Julie said they did a good job, it was complete and they were fast.
Recommended
PT
Paige T.
Norwalk, CT
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
Category: Service
Paige said she loves them, she appreciates the conversations, and they are timely.
Recommended
SM
Sudarshan M.
East Syracuse, NY
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Sudarshan said the people. Tony helped him with what he needed and gave honest feedback about the vehicle.
Recommended
TN
Tausif N.
New York
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Tausif said they were very honest and explained things properly.
Recommended
SJ
Sydney J.
Westwood, MA
Ford EcoSport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Sydney said it worked out because her vehicle was under warranty and it was 2000 she didn't have to spend. They were kind, communicative, and when she explained the issue, she felt they really listened to her and didn't just go diagnose it for themselves.
Recommended
PF
Patrick F.
Brewerton, NY
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
Category: Service
Patrick said he can talk to the mechanic while he's working. He said they're honest with him and he doesn't feel they will take advantage.
Recommended
JG
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JOHN G.
Syracuse, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Had a tire that went flat because of a broken air valve. Tony and his crew did a great job repairing it.
Great service every time and every day. Thanks Tony and Crew
VS
Vincent S.
Syracuse, NY
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
Category: Service
Vincent said the service was excellent, he was in and out.
Recommended
JG
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JENNY G.
Camillus, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
My highest recommendation!!!
I am so grateful to be able to bring my car into a garage and know that my best interest are being served and that I can completely trust the service they provide! My car is in good hands! Tony gives that personal touch! I mechanics are great!
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