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Masello's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,406 Reviews)
100
Write a Review
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(315) 471-2223
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1201 Burnet Ave Syracuse, NY 13203
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Masello's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,406 Reviews)
Write a Review
Recent Reviews
SM
Shelly M.
New York
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Shelly said that everything was wonderful.
Recommended
CK
Chuck K.
Fabius, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Spoke with Irene. She said they're absolutely marvelous and she feels really protected by them, it's like having a doctor, she trusts them. They're top-notch all the way, they're the best and they always have been. Tony and his staff are great.
Recommended
Verified Customer
Syracuse, NY
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Excellent service!
Reliable and friendly service!
TB
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THERESA B.
Camillus, NY
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Always Excellent!
Masell's has always provided excellent service - up front about costs and very thorough.
KW
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KENNETH W.
Syracuse, NY
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Great service
Been going here for about 25 years and have had no problem with their service..
JE
Jacob E.
Syracuse, NY
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Jacob and the staff takes good care of him. He trusts them to do what is needed and nothing more.
Recommended
JG
Jessica G.
New York
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Jessica said her vehicle is good and everything is straight.
Recommended
MC
Mike C.
Syracuse, NY
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Mike said the business is helpful and they get the work done quickly.
Recommended
DS
Don S.
New York
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Don said they always do a good job and they have good prices.
Recommended
CB
gravatar
Connor B.
Syracuse, NY
Chevrolet Volt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Thank you!
Thanks for doing a great job
RH
gravatar
RUSSELL H.
Syracuse, NY
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Always trusted work
We take our vehicles here because we trust them
GR
gravatar
GORDON R.
Syracuse, NY
Buick Lucerne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Always reliable service
Same day service with a car with a lot of issues
NS
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NANCY S.
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Exceptional service!
I will admit I am completely biased. I discovered Masello’s about 8 years ago. Many garages take advantage of females but not here.

They are very talented mechanics, the price is reasonable and most importantly honest. I would strongly recommend them.
JD
John D.
Syracuse, NY
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
John said they worked quickly and fixed his problem.
Recommended
MH
Moustafa H.
Syracuse, NY
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Moustafa said everything was done as quickly as possible, he doesn't have to worry, he drops it off and picks it back up when it is done.
Recommended
Displaying Review 1 - 15 of 1406 in total
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