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Luna Service Center

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(34 Reviews)
-100
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Score Details

5 stars
76%
4 stars
14%
3 stars
5%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

family owned and Operated Dealership and full service Auto Body and Repair Shop! family owned and Operated Dealership and full service Auto Body and Repair Shop!

Categories
Car Dealer, Body Shop, Auto Repair
Contact
(210) 734-3300
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
4415 San Pedro Ave San Antonio, TX 78212
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Luna Service Center's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(34 Reviews)
Write a Review
Recent Reviews
RR
gravatar
Rachel R.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/18/2024
0
You’ll get scammed
My husband bought a car back in June from here and after 2 months it broke down completely. Luna said there was nothing they could do, wrote an initial review about them saying they scammed us and sold him a faulty car and then Luna reached out saying if we took down the review they would lessen the car repairs and get him into something else….

Their price on repairs were thousands more than the specialized shop we took it to, Luna still mentioned once the car was repaired that they would still help get him into another car and buy the Subaru Impreza back. During the repairs, we reached out to them several times with no response. Now that more than $15,000 has gone into this car and it has a brand new engine, my husband went into Luna and they told him they don’t want his car on their lot so they’d “look for a wholesaler”, and low and beyond, crickets again. All they do is lie.

This place is the worst auto center ever, I have never dealt with this kind of response from a car dealership. And reading the other reviews it seems like they sell a lot of faulty cars. So if you’re looking to pay for an overpriced, broke down car go here, otherwise steer clear and go anywhere else.
OS
Ofelia S.
San Antonio, TX
Mercury Grand Marquis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
verified customerVerified Customer
Category: Service
Ofelia said the gentleman who assisted her was very courteous and respectful. Her vehicle was running late and he kept her up to date with what was going on. She was very satisfied with the service.
Recommended
NV
Norma V.
Texas
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
verified customerVerified Customer
Category: Service
Norma said she was very happy with the service at this business. The customer service was great. Mary Lou made the experience enjoyable. The technicians were great. She recommends this business for service.
Recommended
JW
Jonathan W.
San Antonio, TX
Audi A4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
verified customerVerified Customer
Category: Service
Jonathan said the service at this business was great and he would recommend them.
Recommended
PG
Priscilla G.
San Antonio, TX
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
verified customerVerified Customer
Category: Service
Priscilla said everything was good and everyone was nice. The work took awhile. There was a gas leak and no one informed her of this, so she did not realize there was a gas leak until she started to get a headache.
Recommended
MT
Mary T.
Texas
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
verified customerVerified Customer
Category: Service
Mary said she would recommend this business for service. She loves the coupons.
Recommended
AH
Aurora H.
San Antonio, TX
Saturn Vue
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2016
verified customerVerified Customer
Category: Service
Aurora said she often visits this business for service and every time, it is the same thing. Either they don't have change or she has to wait a long time for someone to come help her at the front.
Recommended
NF
Neill F.
San Antonio, TX
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
verified customerVerified Customer
Category: Service
Neill said the business had quick and efficient service. There was no pressure to buy anything if he did not need it. He found their advertisement on the back of a receipt and it paid off. They are very close and convenient for him and he will be returning for service.
Recommended
CB
gravatar
christoph b.
Nissan Xterra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2016
verified customerVerified Customer
Amazing Service!
Walked In, felt welcome and recieved outstanding service, both for my vehicle and for customer service! I felt that my vehicle was In good hands! I will be returning.
Recommended
DN
Derrell N.
San Antonio, TX
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
verified customerVerified Customer
Category: Service
Derrell said the service at this business is the best. Everything was done nicely at this business.
Recommended
RC
Raju C.
Texas
Dodge Grand Caravan
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/15/2016
verified customerVerified Customer
Category: Service
Raju said he was somewhat satisfied with his overall experience with this business.
Recommended
MO
Margaret O.
San Antonio, TX
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2016
verified customerVerified Customer
Category: Service
Margaret said the employees at this business are friendly and do a good job.
Recommended
DL
Denise L.
San Antonio, TX
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2016
verified customerVerified Customer
Category: Service
Denise said the technician was very helpful, quick to get back to her on what was wrong with her vehicle, and willing to help her with pricing. She also mentioned he had her vehicle ready when it was promised, and he was very friendly.
Recommended
JC
James C.
San Antonio, TX
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2016
verified customerVerified Customer
Category: Service
James said Dirk is a good guy, answered all his question and was very courteous.
Recommended
JM
Joe M.
San Antonio, TX
Jeep Patriot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2016
verified customerVerified Customer
Category: Service
Joe said the business was finished on time and called when done. He liked his experience with them.
Recommended
Displaying Review 1 - 15 of 34 in total
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