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Laurel Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,344 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
16
Total ReScores
4.3
ReScore Average
84
Net Promoter Score ®

Business Details

About

Thank you for visiting the SureCritic Review page for Laurel Hyundai. We will be happy to assist you with your next Hyundai vehicle service, call or stop by today! Thank you for visiting the SureCritic Review page for Laurel Hyundai. We will be happy to assist you with your next Hyundai vehicle service, call or stop by today!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(814) 266-2345

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
998 Eisenhower Boulevard Johnstown, PA 15904
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,344 Reviews)

JC
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John C.
South Fork, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2023
0
Category: Service
Poor service
Had my brakes checked out while it was out at the collision center and they resurfaced all four rotors. Picked up car less than a mile away they sound horrible. They say they weren’t smooth only one but I think that’s bull cause they definitely sounded pretty bad. Dealership with their so called expertise should have caught them being that ruff. Horrible service available dates so 700 miles later they started shaking the whole car again. Brian who was completely rude and not doing what they should have the first time they went bad so now I gotta replace all the brakes on a 22 Tucson with only 9.000 miles. Bought 4 brand new cars from this place in the last 5 years and will never buy there again. Takes 3-4 weeks just to get an appointment.

Verified Customer
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
My service was prompt. Took less time than was told it would take. Waiting are is pleasant. Personal is always friendly.
Brian K. from Laurel Hyundai responded on 04/09/2022 07:50 AM

Thank you!!!


Verified Customer
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Service as always was done quickly and to my satisfaction.
Brian K. from Laurel Hyundai responded on 04/03/2022 07:23 PM

Thank you!


TM
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Timothy M.
Portage, PA
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Regular maintenance 21Hybrid
Exceptional job well done as usual in and out even got my window fluid working again no charge that I noticed app says the fluid was ok they said it was empty and it just per happened to run out the day of the huge ice atorm
Brian K. from Laurel Hyundai responded on 04/01/2022 07:01 PM

Thank you!


Verified Customer
Ligonier, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Client
Great personal
Brian K. from Laurel Hyundai responded on 03/25/2022 03:21 PM

Thank you!


BP
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Beverly P.
Windber, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Elantra
My 2021 Elantra is my favorite car of all time. Laurel Hyundai service is exceptional.
Brian K. from Laurel Hyundai responded on 03/25/2022 03:20 PM

Thank you!!'


LB
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Lisa B.
Ebensburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The Best
Extremely satisfied. Professional and helpful.
Brian K. from Laurel Hyundai responded on 03/13/2022 05:24 PM

Thank you!!


BS
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Brian S.
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I love Hyundai’s
Being a retired mechanic which I have done all of my life from a very young kid, I have grown to love my Hyundai sonatas, you cannot beat the service that you get from them, all you have to do is keep the maintenance up and take care of them, I never have to open my hood of your van to add windshield washer fluid. When you walk into Laurel you are always always treated with a smile and you can best believe they are going to know you for your first name.
Brian K. from Laurel Hyundai responded on 03/10/2022 03:26 PM

As always, thank you!!!


JW
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James W.
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good Service
Very good service
Brian K. from Laurel Hyundai responded on 03/06/2022 07:24 PM

Thank you!

Brian K. from Laurel Hyundai responded on 03/06/2022 07:25 PM

Thank you!


KL
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Kristina L.
Portage, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintenance experience
Staff was very nice and courteous. Service was completed in a timely manner.
Brian K. from Laurel Hyundai responded on 02/25/2022 06:30 PM

Thank you!


CK
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Charlene K.
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Personnel very competent and friendly.
Personnel are always timely and answer any questions I may have. Work is always done very well.
Brian K. from Laurel Hyundai responded on 02/25/2022 06:30 PM

Thank you!


MZ
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Michael Z.
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Check engine light fixed quickly
I had a scheduled appointment on a Tuesday, but needed to have my car towed on Monday because of a check engine light. They were able to look at the car on the Monday, fix the issue (bad spark plug), and also do the work scheduled for Tuesday. Had my car back a day early! The process to fix the issue was explained clearly. Very good service staff!
Brian K. from Laurel Hyundai responded on 02/07/2022 04:56 AM

Thank you!


Verified Customer
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
The service was wonderful. It was completed quickly and the service personnel were very polite and helpful.
Brian K. from Laurel Hyundai responded on 02/01/2022 04:02 PM

Thank you so much!


Verified Customer
Johnstown, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
Impressed
As I stated before the staff are great and super nice!! Brian reached out to me and he/they scheduled me with another appointment to try getting this issue with my car resolved. I greatly appreciate how understanding they were!!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/27/2022
Service Type: Repair
0
Category: Service
Disappointed
The salesman are great!! The mechanics are super nice but don’t care to actually help you. I bought a $30,000 car and they can’t even be bothered to figure out what’s wrong with it and going to someone else to look at it isn’t possible because it will void my warranties. It was one thing that my car wasn’t even detailed whenever I bought it and I know it wasn’t thoroughly inspected either because there was a squirrel or chipmunk storing garbage and acorns in the engine bay. I love Hyundai and always have. But I’m completely disappointed that my concerns about my car keep getting blown off.
Brian K. from Laurel Hyundai responded on 01/28/2022 02:25 PM

Sending survey re-score as per our recent discussion. Thank you so much!


Verified Customer
Ebensburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly staff and quick service
The staff is always friendly and helpful whenever I am there which is approximately every 7 weeks. They accommodate my schedule for appointments most of the time and have me in and out quickly.
CRAIG E., Service and Parts Director from Laurel Hyundai responded on 01/25/2022 08:01 AM

Thank you.

Craig Eagleson
Parts and Service Director
Laurel Hyundai
814-266-2345
Craig@laurelchryslerjeep.com
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