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Lakewood Transmission & Complete Auto Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(685 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Locally owned, Family Run since 1977
Serving Pierce , Thurston and South King County.

We run our shop with the understanding that people are more important than dollars. While it’s easy to want to get the most profit out of each car that rolls in, most of our employees left highly desired jobs at shops that did this.

Jim Margeson,
Locally owned, Family Run since 1977
Serving Pierce , Thurston and South King County.

We run our shop with the understanding that people are more important than dollars. While it’s easy to want to get the most profit out of each car that rolls in, most of our employees left highly desired jobs at shops that did this.

Jim Margeson, owner of Lakewood Transmission and Complete Auto Service was very disheartened at the way other shops were only in it for money. “When I started in auto repair 41 years ago, I’d only worked on my own car before getting my first job. I only wanted to learn what needed to be fixed and how to fix it. I quickly saw that our customers had a similar desire.”

When my wife Karen and I bought this shop in 2015, it was with the mission to make it a place that cared about letting customers make well-informed decisions rather than churning out as many jobs as possible. With this attitude, we’ve seen even better quality work from our staff and or course a lot of happy customers!
...more

Categories
Transmission Repair, Auto Repair, Auto Maintenance
Contact
(253) 588-5000
Opening in 55 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
12015 Pacific Hwy SW Lakewood, WA 98499
Lakewood Transmission & Complete Auto Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(685 Reviews)

BM
Brandon M.
Roy, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2022
verified customerVerified Customer
Category: Service
Brandon said never had any issues with this business. The technicians provide good service.
Recommended

DR
DAVID R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2022
verified customerVerified Customer
8
Fast and efficient service
Thought there was a transmission issue. They checked over the transmission including dropping the pan. The issue has gone away (could have been a fluid level issue), in any case a fair price.

JW
Jerry W.
Tacoma, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2022
verified customerVerified Customer
Category: Service
Jerry said he would recommend the business for service.
Recommended

FA
Felix A.
Spanaway, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2022
verified customerVerified Customer
10
Rear differential leak and break system
Overall had a good experience at Lakewood Transmission. The shop fixed a rear differential leak that many other shops said no to on my 07 Tacoma. They also rebuild my Tacoma break system with great results. Costumer service was great and very professional.

AG
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Alice G.
Lakewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2022
verified customerVerified Customer
10
Excellent Service
They helped me to delete my bill because of faulty insurance!!!

RG
Robert G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2022
verified customerVerified Customer
10
Transmission check
We appreciate all the time and efforts the technicians put into diagnosing any problems that may have existed.They were very courteous and professional and we highly recommend Lakewood Transmission. Thanks again for all your help.

DC
Daniel C.
Puyallup, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2022
verified customerVerified Customer
10
Helpful and straightforward
Very helpful and honest. Everyone was smiling and had attitudes of service toward me. Spoke with the owner when I picked up my vehicle and he was humble and gracious for the opportunity to be my transmission mechanic of choice. I highly recommend them for your automotive needs.

HS
Helmut S.
Puyallup, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2022
verified customerVerified Customer
Category: Service
Helmut said the staff is wonderful and they do a great job.
Recommended

SF
Sean F.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2022
verified customerVerified Customer
Category: Service
Sean said this business does an excellent job at everything they do, they are very knowledgeable, accommodating, and they go above and beyond to take care of their customers.
Recommended

LB
Lamesha B.
Lakewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2022
verified customerVerified Customer
Category: Service
Lamesha said she really loves them, they help her with all her vehicles and tell if they are worth fixing. They give her a ride home.
Recommended

DC
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David C.
Ritzville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2022
verified customerVerified Customer
10
Fast and efficient
I only go to lakewood transmission for auto repairs. They do an excellent job and don't upcharge you on bs you dont need like other shops. They are very kind people and great to work with. I always recommend Lakewood transmission to others.

FP
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Fred P.
Steilacoom, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2022
verified customerVerified Customer
10
Great
I went into the shop thinking my car was going to cost me an arm and a leg. They went out of there way to find coupons and discounts to save me some money on my car. They got all the issues fix and my car runs like it's brand new.

AJ
Allen J.
Tacoma, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2022
verified customerVerified Customer
Category: Service
Allen said they did a diagnostic, he has been there before and they have done a fair job for him.
Recommended

HQ
Hoan Q.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2022
verified customerVerified Customer
10
Excellent Works with Great Morals!
I brought my car in for brake pads replacement as recommended by the car dealer’s oil change. After Lakewood Transmission’s inspection, it says that the pads and fluid are still clean and good condition for new system, as I bought from brand new. Lakewood Transmission doesn’t charge me any money for inspection, nor gives unnecessary change to make money. Thank you very much for this! I highly recommend Lakewood Transmission to everyone who need brake or transmission services! Check out it’s coupons for good deals!!!

RS
Rendle S.
Puyallup, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
verified customerVerified Customer
10
Customer service was great friendly hospitable I would recommend a friend or family
Everything is great customer service I'm very happy love the woman at the desk she is very helpful respectful and very hospitable
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