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Kelly Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,956 Reviews)
82
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Score Details

5 stars
81%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
49
Total ReScores™
4.7
ReScore™ Average
82
Net Promoter Score ®

Business Details

About

Kelly Hyundai will provide you with the highest quality service and maintenance on your vehicle. Kelly Hyundai will provide you with the highest quality service and maintenance on your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(484) 665-0130
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
35 Industrial Drive Hamburg, PA 19526
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,956 Reviews)
Write a Review
Recent Reviews
BS
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Bill and Tina S.
Pottsville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2024
10
Category: Service
Kelly Hyundai of Hamburg
We just purchased a 2024 Santa Fe Hybrid from Kelly Hyundai of Hamburg, Pa This dealership is 5 Stars!! Our salesperson was so knowledgeable and kind!!! Krista James helped us find exactly what we were looking for ! The dealership was great to work with! Krista James did not dismiss us after our purchase. She called to check on us offer her help with all the tech stuff!!! She really made our experience with them 5 stars!! Thank you, Bill and Tina Saurazas
SW
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Sandra W.
Reading, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2024
10
Category: Service
Our Service
Rich took care of my Tucson
Answered all questions and was very friendly and courteous
I would recommend his service and help every time
JH
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Jennifer H.
Bernville, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2024
0
Category: Service
Bad Service
On May 17, 2024, I filed a complaint with Hyundai Consumer Affairs. It escalated to a case manager. A 2020 Tucson that my father purchased in March of 2023, has been in the repair shop for 12 weeks now, with no ETA on when it will be repaired. They have provided a loaner vehicle for my parents during this time.

As of 5/28/24, the case manager from Corp Hyundai gave me an update that the previous two electronic control units were not programmed by the manufacturer. Possible bad batch of parts. It seems the transmission was replaced on my father’s 2020 Tucson, and then needed this electronic control unit to make the new transmission run. Then on 6/13/24, the case manager from Corp Hyundai called with an update that they received the 3rd electronic control unit and it was calibrated. The vehicle is running, and they just want to check the wiring and ensure the check engine light does not come on.

As of 6/20/24, I do not hear an update. I sent an email to the case manager asking for an update. She sent me a response by email on 6/24/24, stating the Service Manager at Kelly Hyundai on Tuesday confirmed the Engine Control Module was programmed, installed and functioning properly. While completing the final testing, they found the transmission solenoids were not transmitting properly and also, the vehicle needs a replacement engine control harness. Regrettably, the engine control harness is on a national back order. She has been working the last couple of days to get an update on this part. No ETA for the harness but she will keep me updated every week.

My father, or anyone for that matter, should not have to continue to "hope" that the parts "on their way" will be installed correctly and/or function properly. Too many times now this has shown to not be the case. The 2020 Tucson has been in the service department for 12 weeks.


Given the circumstances and the extended delay in repairs, my parents' confidence is now way beyond repair and they are requesting a full refund and at that time will return the loaner vehicle.

I am hoping that someone at Kelly Hyundai is able to settle this with a full refund to my parents.
DG
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Deborah G.
Pen Argyl, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2022
10
Category: Service
Browsing vehicles
Pleasant efficient, courteous
DU
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Don U.
Reading, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2022
10
Category: Service
Service was great!
After having bad experiences with other local Hyundai dealers service,I decide to try Kelly and I am glad I did! Steve in the service department provided a detailed explanation of service that was needed and performed quickly! I will be a returning customer going forward! Thanks Guys!
DD
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Deborah D.
Coaldale, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2022
10
Category: Service
New Car Purchase
Fatima provide great service. She is personable and customer oriented.
Verified Customer
Frackville, PA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
recall and other items that required attention
Steve , the service manager was excellent in keeping me informed of the status of my vehicle and communicating to me other concerns of other items that needed attention. Could not ask for better service.
Employees worked with
SE
STEPHEN EBERHARDT
KM
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Kevin M.
Port Carbon, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellence
No issues! Great service.
Employees worked with
WB
WADE BOWMER
JH
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James H.
Schuylkill Haven, PA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Quick pleasant and stress free oil change and inspection
Employees worked with
WB
WADE BOWMER
MG
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Mark G.
Orwigsburg, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
N/a
Corey S. from Kelly Hyundai responded on 03/15/2022 06:33 AM

Mark,

Thank you for taking the time to complete our survey and the 5 star review. We are extremely grateful to have you as a long time loyal customer. If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again, 
Corey

Employees worked with
CS
COREY SPOTTS
EB
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Ellen B.
Kutztown, PA
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2022
verified customerVerified Customer
7
Category: Service
Kelly resolved my issue
Thank you Kelly Hyundai for resolving my issue
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2022
Service Type: Repair
1
Category: Service
Hyundai is not standing by their product
Less than two weeks after buying two. Yes two new cars my battery was so dead they could not even jump it. Hyundai refuses to replace battery. Nothing was left on to drain it and systems are in place to cut off if there was something left on.

The worse part is I was stranded with no transportation. Kelly did not call to let me status. I called around 5 and the rental company was close

Less than two weeks and I was left without a vehicle and refuse to stand by their product. Unacceptable
DANIEL E C. from Kelly Hyundai responded on 03/14/2022 08:34 AM

Ellen,

     Thank you for taking the time to speak with me today. I am happy we could come to a resolution to your concern and give you peice of mind.

Daniel Carter
Director of Parts and Service
Kelly Hyundai
B: 484-665-0130 ext. 2416
C: 484-388-0171

Employees worked with
CS
COREY SPOTTS
DV
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Debra V.
Frackville, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
Service is excellent! Staff is helpful and always pleasant
Employees worked with
SE
STEPHEN EBERHARDT
JC
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Joseph C.
Brockton, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
no waiting to get service done. Everyone is very helpful .Will certainly return again
Employees worked with
SE
STEPHEN EBERHARDT
JB
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John B.
Whitehall, PA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Everyone was very helpful and very pleasant.
Employees worked with
SE
STEPHEN EBERHARDT
CM
gravatar
Cindy M.
Orwigsburg, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service.
My experience was very nice. The waiting area was very clean. The staff was very kind and courteous. The work on my vehicle I was very pleased with. Didn't have to wait very long.
Employees worked with
WB
WADE BOWMER
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