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John Overley Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(685 Reviews)
100
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Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

WE OFFER COMPLETE AUTOMOTIVE REPAIR AND SERVICE SERVING LOUISVILLE FOR OVER 24 YEARS. WE OFFER COMPLETE AUTOMOTIVE REPAIR AND SERVICE SERVING LOUISVILLE FOR OVER 24 YEARS.

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(502) 964-8459
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3800 Fern Valley Rd Louisville, KY 40219-1921
Get Directions
John Overley Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(685 Reviews)
Write a Review
Recent Reviews
MC
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Mattie C.
Fairdale, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2023
10
The car I love is 16 years old.
It is difficult find someone to maintain my car, however I have used John for the last 5 years and couldn't be more pleased. He is reasonable and very kind, as an older person I also get respect from his entire staff. I'll always us them.
JC
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James C.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
Customer Service!
Most places have forgotten what customer service is, Not John!! A man who you can trust and will treat you fair! And his warranty is unbeatable!
Recommended
MT
Mary T.
Louisville, KY
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
verified customerVerified Customer
Category: Service
Mary said that the business did a good job and that they always do.
Recommended
DB
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DEBBIE B.
Louisville, KY
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2019
verified customerVerified Customer
Oil Change and summer check up
As always all went well with service.
Recommended
TJ
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THOMAS E J.
Louisville, KY
Mercedes-Benz E-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2019
verified customerVerified Customer
Flexible schedule
Good service and great location
Recommended
AW
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ALAYNE W.
Louisville, KY
Suzuki Grand Vitara
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
verified customerVerified Customer
Another good day
Had my oil changed and asked all the needed questions. Came away with knowing all was well and I could have a good day knowing my car and I are in good hands. Thanks John
Recommended
Verified Customer
Louisville, KY
Mercury Mariner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/01/2019
verified customerVerified Customer
Repairs
I was quoted $3000 for a job that I got done for less than $1000 at a reputable shop...$2000 difference. And when I picked up my car they wanted to charge me $125 to pick it up. They didn’t tell me it would cost $125 just to tell me what was wrong until I went to pick up my vehicle. I complained and they took off $50. I am a woman so I just figured it was because I am woman I was quoted such a high price. I didn’t know any better until I spoke with a man. He told me to take it somewhere else.
Not Recommended
RE
Roy E.
Louisville, KY
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
verified customerVerified Customer
Category: Service
Roy said the staff did a good job and got the service done right.
Recommended
DK
David K.
Milford, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
verified customerVerified Customer
Category: Service
David said everything went well at the business. The work was good and they got him in, out and back home.
Recommended
JB
James B.
Louisville, KY
Buick Century
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
verified customerVerified Customer
Category: Service
James said his vehicle had to go in a couple of times until they fixed it but they didn't charge him any extra. He said they did a great job.
Recommended
Verified Customer
Louisville, KY
Dodge Journey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2019
verified customerVerified Customer
Excellent!
Great service
Recommended
John O. from John Overley Automotive responded on 06/24/2019 08:00 AM

Thank you!  We really appreciate your business!

CR
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CORNEIL R.
Louisville, KY
Lexus LS 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
John is very friendly and honest
John is very friendly and honest
Recommended
John O. from John Overley Automotive responded on 06/24/2019 07:49 AM

Thank you!  We really appreciate your review!

ML
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MARIE L.
Louisville, KY
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
verified customerVerified Customer
Oil change
Great people. Does a great job.
Recommended
PB
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PATRICIA B.
Louisville, KY
Volkswagen Passat
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
verified customerVerified Customer
Regular Service
The Overley team changed oil, checked all fluids and recommended changing thE air filter.

Their facility is clean and attractive - everyone is professional and pleasant.
Recommended
John O. from John Overley Automotive responded on 06/13/2019 06:38 AM

Thank you very much!  We work hard to keep everything as clean as possible, so it's always nice when people notice!  Thank you for the review!

JM
Justin M.
Louisville, KY
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
verified customerVerified Customer
Category: Service
Justin said the business was honest and solved his problems. He said they were reasonable and when they gave him an estimate and ordered the wrong part, they did not charge him any more for the right part.
Recommended
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