Business Solutions
SureCritic / Hyundai Dealer / Joe Pecheles Hyundai
business image

Joe Pecheles Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,835 Reviews)
70
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
80%
4 stars
12%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
87
Total ReScores™
4.8
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Joe Pecheles Hyundai in Greenville, NC treats the needs of each customer with utmost concern. Come see us or call us today to see what we can do for you! Our friendly service technicians are ready to handle all of your vehicle maintenance needs. Joe Pecheles Hyundai in Greenville, NC treats the needs of each customer with utmost concern. Come see us or call us today to see what we can do for you! Our friendly service technicians are ready to handle all of your vehicle maintenance needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(252) 756-1135
Closed
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
203 SE Greenville Blvd. Greenville, NC 27858
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,835 Reviews)
Write a Review
Recent Reviews
AE
gravatar
Allen E.
Ayden, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
10
Category: Service
Mr Bushrod was an extraordinary salesman
I was at the dealership getting a recall update on my 2015 Elantra when a nice young man approached me introducing himself Kolby. Respectful and knowledgeable answering all my questions about the 2023 Santa Cruz. The finance team was great and worked with me to get to a down payment AND monthly payment I had in mind. After purchase they will answer any questions you may have. I would highly recommend.
FW
gravatar
Fank W.
Washington, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2023
0
Category: Service
Doesn't want to honor manufacturers warrentee!
My friend bought a 2022 maverick about 5 months ago in South Carolina. He came to Washington a week ago for an extended couple month visit when his car quit. Fortunately he had also spent the money to purchase Ford's bumper to bumper extended warranty that was in Ford's name. Pechels Ford in Washington first told him that they did not accept the Ford warranty. When he threatened to call Ford, then all of a sudden they were willing to back the Ford Warranty.

They looked at the hybrid maverick and determined that it was a known issue that in fact Ford had made a specialty part to fix the issue and they ordered that part, In the mean time they put in a claim with the Ford warranty and now they're telling him that it has been denied even though the warranty is bumper to bumper and this is a very well known electrical issue with the Maverick... So today he's going up there again to get the actual letter of rejection from them (if they actually have it) and then call Ford Corporate!

Me, I bought my last 2 cars from Pecheles and had a 3rd one, that I bought used, serviced there. No more, this is so wrong!

On top of that, I took my used Tacoma and asked them to give me a realistic price that I should ask to sell the truck privately. The manager looked at it and told me that a realistic price for it was $20,000. I ended up selling it a week later to the Nissan dealership for $23,000 (and no, I wasn't buying a car from that dealership, I was byuing a new Santa Cruz from Pecheles Greenville) and the dealership told me that they would be flipping it for $27,000 with nothing done to it...Nice quote Pecheles of Washington.

In the end, my experience with Pecheles in Greenville has always been positive. The Washington store is Pecheles in name only.
CE
gravatar
Clifton E.
Ayden, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/15/2022
0
Category: Service
poor customer relationship and loyalty.
I went to purchase a car and put down a deposit and found a better deal for same car and they would not match it, some staff was very cold and was not willing take care of a twenty year customer. they would not refund deposit of 500 dollar. Please do not leave a deposit, what a thief.
CE
gravatar
Clifton E.
Ayden, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/15/2022
0
Category: Service
poor customer relationship and loyalty.
I went to purchase a car and put down a deposit and found a better deal for same car and they would not match it, some staff was very cold and was not willing take care of a twenty year customer. they would not refund deposit of 500 dollar. Please do not leave a deposit, what a thief.
TT
gravatar
Troy T.
Greenville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2022
10
Category: Service
Excellent help
My mother in law (Mom) has Alzheimer's. My wife and I cannot leave her alone. October 26, Salesman Tyler Futrell volunteered to sit with Mom at a table near his desk so that my wife and I could clearly hear about finance and warranties. He was so kind and gentle with her. This was a huge blessing. We'll done. Above and beyond! You have my business this day forward.
Verified Customer
Greenville, NC
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Recent service
My vehicle was serviced in a thorough and timely manner. Customer service offered was good.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/28/2022 07:09 AM

Good morning.  Thanks for taking the time to complete the survey.  We appreciate the five stars and the kind comments about our team.  Have a wonderful day!

Verified Customer
Greenville, NC
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Overall very good experience
PECHELES has been very good to deal with when purchasing/leasing a car. Highly recommend Anthony Sutton.

Service on vehicle is overall satisfactory- ease of checking in, shuttle if needed. Good explanation of what’s needed. Return vehicle when indicate will be complete.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/11/2022 05:15 AM

Good morning.  Thank you for the great survey and kind comments.  Our team works hard to go the extra-mile for our valued guests!  We appreciate your business!

MN
gravatar
Marna N.
Winterville, NC
2019 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Lack of communication
Many issues. Almost 3 weeks for warranty repair, when told it would be about 1 week. Didn’t receive good information or updates when waiting for parts. Attempted overcharge for non warranty work. Constantly sent to wrong voicemail. Interior of car floor returned dirty.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 02/25/2022 03:02 PM

Good evening.  We deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Our service manager has reached out several times to learn more and to work toward a satisfactory resolution for you, but has been unsuccessful in reaching you.  We value your input and your business and would like to resolve your concerns.  If you prefer, please feel free to call or email me directly at lpainter@pechelesautomotive.com .  Thank you for bringing this to our attention.

CB
gravatar
Carl B.
Greenville, NC
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
xxxxx
xxxxxxx
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 02/14/2022 06:41 AM

Good morning.  Thank you for taking the time to provide feedback for us and completing the survey.  We appreciate your business!

MN
gravatar
Mary N.
Greenville, NC
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Long Wait
I had to wait over seven days for a battery replacement.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 02/07/2022 04:55 AM

Good morning.  Thanks for the positive star rating despite the wait you described. We're very sorry that your experience was not more timely and we appreciate your feedback. We will use it to improve.  Thanks again. We appreciate your business!

LW
gravatar
Leoardus W.
Fremont, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
They take care of their own.
I bought a 2022 Hyundai Tucson in May of 2021 and they have consistently contacted me, not the other way around for services & recalls. Now when I lost my key fob I contact them and they helped me. They called when it came in and set up an appointment so they could input the chip to my vehicle. I don't have anything but praises for Joe Pecheles Hyundai of Greenville.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 01/14/2022 04:03 AM

Good morning. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Your satisfaction means a lot to us, and we truly appreciate you choosing Joe Pecheles Hyundai for all of your automotive needs. We look forward to seeing you again soon!

DP
gravatar
Donald P.
Chocowinity, NC
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fantastic
In/out and going home
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 01/14/2022 04:01 AM

Good morning and thanks for the great review!  And thank you for being one of our valued guests. We look forward to your next visit.  Have a great day.

KA
gravatar
Kristopher A.
Greenville, NC
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellence
Exceptionally professional team of people. From sales to service.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 01/11/2022 01:43 PM

Thanks so much for the great review.  Your satisfaction means a lot to us, and we truly appreciate you choosing Joe Pecheles Hyundai for all of your automotive needs.  See you again soon!

Verified Customer
Greenville, NC
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Pleased with service
Can not ask for anything more Joe Pecheles Dealership is the greatest.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 12/22/2021 04:56 AM

Good morning.  Thanks so much for the kind remarks and awesome survey!  We look forward to welcoming you back!  Happy holidays!

TW
gravatar
Thomas W.
Greenville, NC
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
adequate
no comment
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 12/20/2021 05:34 AM

Good morning!  Thanks for the high star rating and giving feedback about how we can improve.  We value your feedback.  Happy holidays!

Businesses Near You
Southside Towing & Automotive LLC
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(124 Reviews)
Wizard Automotive & Glass Inc
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(59 Reviews)
Richie's Automotive & Cycle Connection, Inc.
81
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(408 Reviews)
D-Dubs Auto Svc & Repair LLC
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(6 Reviews)
AutoMed
92
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(48 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(18)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(56)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(26)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.