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Richie's Automotive & Cycle Connection, Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(413 Reviews)
81
Write a Review

Score Details

5 stars
87%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
81
Net Promoter Score ®

Business Details

About

We are a full-service owner-operator company.Our staff is well trained and equipped to handle all of your towing, auto repair and roadside assistance service needs. We also offer NC State Inspections, oil changes, tire rotations and much more! We are a full-service owner-operator company.Our staff is well trained and equipped to handle all of your towing, auto repair and roadside assistance service needs. We also offer NC State Inspections, oil changes, tire rotations and much more!

Categories
Auto Repair, Oil Change, Towing Service
Contact
(252) 234-0303
Visit Website
Closed
Business Hours

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 1:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
720 Goldsboro St S SW Wilson, NC 27893
Get Directions

Affiliations

Richie's Automotive & Cycle Connection, Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(413 Reviews)
Write a Review
Recent Reviews
CO
CATHY O.
Rocky Mount, NC
Hyundai Elantra Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Excellent service
Excellent service
TW
gravatar
Tabitha W.
Wilson, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/28/2025
0
Bad. UNTRUSTWORTHY AND UNPROFESSIONAL
Got a flat Friday night driving from Rocky Mount to Fremont in Black Creek. Car was perfect..still has paper tags. There Time getting there idc bc whatever. It took him like 40 mins to hook the car up for whatever reasons per tracking. Idk bc I left the key. He drops car off. I get up the next morning to put the new tire on and everything seems ok. Why?? Bc no water or anything on my cement. I drive 2 minutes and realize my car is running hot. Research and see a big hole in my radiator. No water in the radiator or reservoir. So that means it leaked out otw to my house on the tow. They tell me he didn’t do it. SO WHO DID IT. He dropped it off 6 hrs ago and it hasn’t been moved until the new tire. They say they don’t hook up the car. Ik they lying bc how you secure it to the rack?? Just the tires?? Not only that. They towed my car from the front AFTER MAKING SURE IT WAS A RWD. So if my drive train mess up that’s on me too huh. Don’t trust them for roadside. They liars. They could’ve just bought the radiator at the junk yard and I’d been happy. Unprofessional and I swear ima find a way to sue. BC I HAVE CAMERAS IN MY YARD. You literally can tell in the pic something was forced in lol. What that shape look like to yall?? Right.
Verified Customer
Wilson, NC
Mercedes-Benz GLS580
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2025
verified customerVerified Customer
10
Always professional- quick- knowledgeable- great prices!!!
Shon’s team is always professional. They never sit around and talk about it, they are up and about it!!! We were in and out in no time. The vibes were positive and therapeutic! We always choose Riches because they are friendly, fast, and charge a fare price. Thank you Riches for making repairs a pleasurable experience!
KL
KURTIS L.
Wilmington, NC
Kia Sorento SX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
2017 KIA Sorento - Engine Overheating
From the tow truck operator who picked me up at 11pm (within 15 min of me placing the call for assistance) AND dropped me off at a local hotel...to the dispatchers who stayed cool, calm, professional, talking me through the process and making me feel that all will be handled...to the GM who took the time to walk me through all that had been done to exceed my expectations.
Richie's, you guys/gals ROCK and I appreciate you all. Many thanks for getting me home for a weekend with my wife!
BT
BARBARA T.
Wilson, NC
Dodge Grand Caravan SXT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Mini van would not crank.
Called Richie’s because van was dead, would not crank. They were at my house when they said they would be. Assessed the problem and fixed on the spot. Mechanic was professional and knowledgeable. Would call them again if necessary.
CB
CARLOS B.
Wilson, NC
Toyota Tacoma SR5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Professional
Professional staff and good service.
EW
ERIN W.
Williamsburg, VA
Hyundai Santa Cruz SEL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/16/2025
verified customerVerified Customer
3
Communication Severely Lacking
To start, their towing company refused to pick us up unless we called their company office and asked if they could take us. When we arrived, we were given a 2 day estimate. It took aver 2 weeks. We were stranded 3 hours from home, so communication was through the phone, but it was lacking. They only called us once to update, and could not give us details when we called them.
FB
FELICIA B.
Wilson, NC
Toyota Camry SE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
As usual I had a great experience.
Great service and great staff.
LZ
LIUDMYLA Z.
Garner, NC
GMC Savana G1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Amazing
My husband’s car stoped driving late evening few days ago. Richie's Automotive tow truck came to pick the car up in 30 minutes after we contacted AAA, and took it to the service. Driver was professional, and very polite.
The next morning I called to ask when they can look at the car. The office manager called me back in few hours, informing me that the car is fixed and ready to go home. Everyone at the office was very nice, and price for the repair work was fair. Positive experience and easy to work with!
PB
PETER B.
Myrtle Beach, SC
Honda Pilot EX-L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Review
Tow driver, office staff, mechanic all great folks, really know how to run an auto repair busines.
ML
MICHAEL L.
Wilson, NC
Dodge Durango
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2024
verified customerVerified Customer
10
Reasonably priced, professional atmosphere, customer friendly, required service explained expertly
New to area , recommended by family that utilized since they moved here level of professionalism truly welcomed and appreciated. Friendly staff, Quality service.
AW
ANTHONY W.
Wilson, NC
Nissan Quest S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2024
verified customerVerified Customer
10
Review
Good service
CB
CARLOS B.
Wilson, NC
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
verified customerVerified Customer
10
Richies
Shin and her staff are the best! Great customer service.
WC
WILLIE C.
Valley Stream, NY
Honda Odyssey EX-L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2024
verified customerVerified Customer
10
4:30am Breakdown on I-95
On my way down to Florida from New York we broke down at 4:30AM in North Carolina, north of Kenly, mile marker 109.5. We immediately called AAA. We liked the automated feature, where a text is sent to you and you submit your request, but being stranded during the week at 4:30AM this feature was not useful. We were scared, stranded on I-95 where vehicles were going over 70 MPH, so we called a second time and opted to speak to a live person. The AAA rep was helpful and quickly submitted the call. Once the call was in I was able to track the Tow Truck using AAAs website. At the same time we called an Uber to get my family since not everyone could fit in the Tow truck.

The Tow Truck was a Richie’s owned truck, and when it arrived the driver first asked if we were safe, and we were. After I explained what went wrong he hooked up the battery to help begin diagnosing the issue. The battery helped start the vehicle but it quickly turned off again, so a tow was necessary. The Uber left with my family and I left with the Tow Truck.

Richie’s Auto shop opens at 8AM and we arrived at the shop around 6:50AM. The Tow Truck demounted my vehicle across the street and asked me to wait until the shop opened. He assured me that the area was very safe and I didn’t have to worry. I stayed near the vehicle until 8AM. The shop opened at 7:50AM, and most employees were at the shop at or before 8AM. It went from a quiet place to a buzz in minutes. The Manager Shawn greeted me right away and asked how can she help. I explained the issue and she assured me they’ll quickly check the car and help me out. The mechanic quickly checked with their computers and the culprit was possibly the alternator. From the time they took my car key to the time it was diagnosed I would say it took 30 minutes. I agreed to the price to fix it which I felt was reasonable. After the repair work started it took about 2.5 hours, which in my opinion pretty fast. Changing an alternator is not super complicated but tricky and takes time and delicateness. The job was completed by 11AM and I was out of there before noon!

While I waited I noticed that the employees were happy, very respectful to each other and the customers, everyone acknowledge everyone else and said good morning too. The location had air conditioning comfortable seats, and a coffee maker. I felt comfortable, well taken cared of, and safe.
PS
PATRICIA L. S.
Gloucester, VA
Hyundai Palisade Calligraphy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2024
verified customerVerified Customer
10
Great people that are very helpful
Everyone was so nice and helpful.
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