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Jim Burke Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,303 Reviews)
66
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Score Details

5 stars
82%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
69
Total ReScores™
4.8
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

Jim Burke Hyundai in Birmingham, AL. Our service center is staffed with trained and experienced technicians who provide quality Hyundai repair and maintenance. Jim Burke Hyundai in Birmingham, AL. Our service center is staffed with trained and experienced technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(205) 324-3371
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1301 5th Ave N Birmingham, AL 35203
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,303 Reviews)
Write a Review
Recent Reviews
RH
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Richard H.
Northport, AL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2023
0
Category: Service
Go elsewhere. Poor service and vehicles don't get advertised mpg
The dealership is largely unresponsive. I bought my car early last August. Only one key was given to me at signing. The other was promised by year's end. I t never came. I tried calling my sales rep a few times but received no reply. I tried calling one of the managers and left a message. Again no reply. I tried calling again and finally got ahold of one of the managers who said that he'd check on it and get back to me. He never did. In addition, the whole complementary oil change perk is not to be taken seriously. Good luck being able to get an appointment. My guess is that the warranties probably are probably not going to be honored if I ever have to use them based on the post sale treatment of the customers. Finally, I bought a hybrid with the hopes of saving money on gas. The advertised mileage of 53/56 mpg for the 2023 Elantra Blue is nowhere near reality. The actual mileage is 10-12 mpg less that the advertised mileage.

So, where's my 2nd key fab Hyundai?
RH
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Richard H.
Northport, AL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2023
0
Category: Service
Go elsewhere. Poor service and vehicles don't get advertised mpg
The dealership is largely unresponsive. I bought my car early last August. Only one key was given to me at signing. The other was promised by year's end. I t never came. I tried calling my sales rep a few times but received no reply. I tried calling one of the managers and left a message. Again no reply. I tried calling again and finally got ahold of one of the managers who said that he'd check on it and get back to me. He never did. In addition, the whole complementary oil change perk is not to be taken seriously. Good luck being able to get an appointment. My guess is that the warranties probably are probably not going to be honored if I ever have to use them based on the post sale treatment of the customers. Finally, I bought a hybrid with the hopes of saving money on gas. The advertised mileage of 53/56 mpg for the 2023 Elantra Blue is nowhere near reality. The actual mileage is 10-12 mpg less that the advertised mileage.

So, where's my 2nd key fab Hyundai?
JL
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Joe L.
Birmingham, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2023
0
Category: Service
Shockingly Bad Service
On 11/4/2022 I brought my Genesis G90 in for a warranty repair. The part arrived a week later, but they claimed that they had no appointments available and would call me. I called back a month later, same story. I received a call today (2/2/2023) indicating that they could make an appointment for next week. I advised that I sold my car a month ago and bought a new Volvo S90. With such poor service I am no longer a Genesis owner, nor fan. It's a shame - Genesis makes a nice car, but service in this market needs to catch up!
SB
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Shaniaha B.
Birmingham, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2022
10
Category: Service
I give my experience at Jim Burke a 10/10!
Christian was an amazing help with helping me find the right car for me! He made sure that he updated me with information on when the car got there, helped me find suitable insurance. Overall he gave me the best information/help.
BB
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Beautiful B.
Birmingham, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2022
10
Category: Service
Great customer service
I went a bout a car on yesterday my sales guy was Christian Smith he was awesome very professional. He was not a pushy sales person who just want you to buy a car my daughter also got a car both fresh and new off the truck.. I would give him a million stars if we could . I would recommend him to anyone who’s in the market for a new car.. Continue to a bright knowledgeable young man and a great sales man..
BB
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Beautiful B.
Birmingham, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2022
10
Category: Service
Great customer service
I went a bout a car on yesterday my sales guy was Christian Smith he was awesome very professional. He was not a pushy sales person who just want you to buy a car my daughter also got a car both fresh and new off the truck.. I would give him a million stars if we could . I would recommend him to anyone who’s in the market for a new car.. Continue to a bright knowledgeable young man and a great sales man..
DH
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Dr.L H.
Calera, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2022
10
Category: Service
Salesman-Stewart McDonald
As a seasoned woman EXCELLENT customer service is a must. I was informed during the car buying process and my salesman was very attentive and patient with me. Stewart (salesman) was committed to great service and was very friendly. The atmosphere and the entire car buying experience was awesome and I definitely will recommend to ALL persons looking to purchase a vehicle. "Stewart McDonald at Jim Burke is your guy!" Thanks again Stewart for making this process as welcoming as possible.
SS
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Susan S.
Mount Olive, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2022
10
Category: Service
My experience was the best car purchase I've ever had
My experience was the best car purchase I've ever had. Robert Bell
was my sales person. I've bought cars in the past, however this was the most transparent and complete purchase I've ever experienced. Robert made me so comfortable and no pressure just the simple facts. I love my new Hyundai. Thanks Robert Bell and Jim Burke Hyundai.
SS
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Susan S.
Mount Olive, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2022
10
Category: Service
My experience was the best car purchase I've ever had
I had the best experience I have ever had in purchasing my vehicle. My salesman, Robert Bell made this transaction so easy. His knowledge of the product was excellent and his personality was great. I definitely recommend Jim Burke for your next car purchase
AH
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Amy H.
Warrior, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2022
10
Category: Service
Great job by James on my purchase
I had a great time purchasing my vehicle James was very professional and a upstanding young man. I would recommend Jim Burke Hyundai to everyone I know!!!
CC
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Christian C.
Gardendale, AL
2021 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Today was not a good day.
Waited over two hours. Random part was sitting on the dash when I got in to leave. Last time I was there unbeknownst to me, my notification in the car for service was disabled and so I went over between services and had to pay this time because of that.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/06/2022 05:04 AM

my apologies
i will look into this and get back to you

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
EC
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Eliz C.
Birmingham, AL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Good experience
The staff was very nice. The day I went was
a crowded day. My only problem was waiting on the street to get in for my car service. Even though it was crowded, I was out quicker than I thought I would be.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/06/2022 05:01 AM

thanks so much !
we appreciate you

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Verified Customer
Fultondale, AL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Customer Service
Quick fast and friendly
RUSTY P., service manager from Jim Burke Hyundai responded on 03/29/2022 08:29 AM

thanks so much

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
VH
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Virginia H.
Birmingham, AL
2016 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Poor Customer Service
Poor customer service
RUSTY P., service manager from Jim Burke Hyundai responded on 03/24/2022 06:20 AM

my apologies
we are looking into this now
reviewing video to help determine cause
we will be in contact today

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
AT
gravatar
Alicia T.
Chelsea, AL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2022
verified customerVerified Customer
8
Category: Service
My experience has improved.
Since dealing directly with the management team, my experience has greatly improved. I thoroughly appreciate being explained what the expectation is for my vehicle and being given a realistic time frame of the services being rendered as well as completion. Thank you, Rusty.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/15/2022
Service Type: Repair
5
Category: Service
Hopefully it will be better next time . .
My experience wasn't the best from beginning to end (and it's still not over yet). However, I had to get the manager involved and at least he listened and promised a resolution.
RUSTY P., service manager from Jim Burke Hyundai responded on 03/16/2022 10:43 AM

thank you for responding and also taking the time to speak with me and allowing me to resolve issue.
parts have now arrived and we will be sending a loaner vehicle and picking up yours soon,
hope all is well and you are having a great day.
see you soon!

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
RUSTY P., service manager from Jim Burke Hyundai responded on 03/19/2022 12:45 PM

no thank you !
allowing me to help is much appreciated

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
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