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SureCritic / Auto Repair / Jenkins Genesis Of Leesburg
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Jenkins Genesis Of Leesburg

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(19 Reviews)
47
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Score Details

5 stars
75%
4 stars
4%
3 stars
6%
2 stars
2%
1 star
11%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
47
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(855) 662-1274
No Business Hours Provided

Business Hours

* No Time Zone Provided
9145 Us Highway 441 Leesburg, FL 34788
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Sales Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(19 Reviews)
Write a Review
Recent Reviews
MB
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Michael B.
Palm Harbor, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2025
0
Category: Sales
WHAT A JOKE!
DO NOT BUY A USED CAR HERE!!!!!

Purchased a 2020 Audi SQ5 back in January. Check engine light came on within 4 days. Took the car to my (3) different Audi dealerships and was told it was a coolant migration issue.
Fast forward to May, I still do not have possession of my car after 4 months!
They tried to “ fix” by replacing my thermostat. 2 days later, my AC unit stopped working and needed a new evaporator.
Now the car needs a new drive switch, OEM windshield that they cracked when repairing the evaporator…..
They towed my car to Audi Orlando bc they could not fix the issue. Audi has told them the problem and sent a quote however nothing has been completed.

This service department is incompetent and the customer service has been beyond poor.
Good luck trying to get ahold of Tiffany, extremely unprofessional.

I HIGHLY recommend you look elsewhere when shopping for a car. Read the other reviews, multiple people have had this same issue. They do not inspect their used cars throughly before selling to the consumer.

AWFUL DEALERSHIP!!!!!!
HA
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Hunter A.
New Port Richey, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2024
0
Category: Sales
Liars
would not recommend this location, especially -ALOHA, and Robbie (sales manager) typical lying sales people. From lies and unprofessionalism to having no idea what is even going on at their own location. Ive been car shopping for the last week and have had way better experiences with other deals and will not even consider going back to this location which says alot.
EA
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Edwin A.
Lake Mary, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/11/2022
0
Category: Sales
Worst experiencing attempting to buy anything ever
The sales team here Including management barely qualify as humans. They are deceitful, demeaning, soulless conmen. The price on the website is not accurate. They do list a $5,000 market adjustment but then they adjust 3-5 thousand more. And that’s before they get to taxes and fees which we all expect. They will tell you that it is your fault if you didn’t somehow just know that the price would be mysteriously jacked up and that if you read the entire disclaimer on their website then it should have been clear. Go ahead. Read their website and see if you understand how a car on the lot is 7-10 thousand dollars above the site listed on their website BEFORE taxes and fees. And don’t ask for an “out the door” price before getting there because they’re “not allowed” to do that. And if you question their methods or prices in any way you will then be subjected to harassment and bullying as if to suggest you are a low life piece of scum for even caring about the price or being treated like a customer. Do not go to this dealership unless you enjoy the lovely smell of the restroom wafting through the showroom, being treated like a criminal or perhaps you’re just bored and want to see the worst sales tactics ever. Not sure how they think this leads to sales. Explains a lot though when you see the place and their proud faded sales awards from 2015.
DW
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Daiane W.
Fruitland Park, FL
2022 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
verified customerVerified Customer
10
Category: Sales
Excellent service
General manager was very pleasant, knowledgeable and gave us excellent service.
Tricia D. from Jenkins Genesis Of Leesburg responded on 03/09/2022 10:25 AM

We appreciate your five-star review. Thank you for your feedback. 

Best Regards, 
Tricia DeRocker
Customer Relations Manager
tricia_Derocker@jenkinscars.om
352-326-3585 (ext.4353)

DN
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Dana N.
Tavares, FL
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Genesis
Thank you
Tricia D. from Jenkins Genesis Of Leesburg responded on 12/23/2021 05:49 AM

Thank you for your five-star review. We appreciate your feedback. 

Best Regards, 
Tricia DeRocker
Customer Relations Manager
tricia_derocker@jenkinscars.com
352-326-3585 (ext.4353) 

SB
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Sheena B.
Mount Dora, FL
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
Category: Sales
Great service
I really enjoyed my experience it wasn’t as bad as I was thinking I enjoy my vehicle it’s awesome and a lot of things I have to learn the car is smart , smooth and what I wanted thank Rodney to you and your team he wasn’t letting up either on this deal
Tricia D. from Jenkins Genesis Of Leesburg responded on 12/06/2021 11:07 AM

Thank you for your five star review. Customer satisfaction is our top priority so we greatly appreciate your feedback. 

Best Regards,
Tricia DeRocker
Customer Relations Manager
tricia_derocker@jenkinscars.com
352-326-3585 (Ext.4353)

DN
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Dana N.
Tavares, FL
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
verified customerVerified Customer
Category: Sales
Friendly
Great place to do business
Recommended
Tricia D. from Jenkins Genesis Of Leesburg responded on 06/01/2021 04:45 PM

Thank you for your feedback and your five star rating. We appreciate you. 

Best Regards, 
Tricia DeRocker
Customer Relations Manager
tricia_derocker@jenkinscars.com
352-326-3585 (ext.4353)

EM
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Edward M.
Saint Marys, GA
2021 Genesis Gv80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2021
verified customerVerified Customer
Category: Sales
Is this the lowest rating that I can give?
I have already given my review
Not Recommended
Kimberly C. from Jenkins Genesis Of Leesburg responded on 03/15/2021 07:19 AM

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. We will be reaching out to you in the hopes to talk this over.

Tricia DeRocker
Customer Relations Manager
Jenkins Genesis of Leesburg 
352-326-3585

BJ
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Brian J.
Mount Dora, FL
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
verified customerVerified Customer
Category: Sales
Great dealership experience
Easy process from purchasing, finance and service. The team there were all very accommodating and provided excellent service.
Recommended
Kimberly C. from Jenkins Genesis Of Leesburg responded on 03/15/2021 07:22 AM

Thank you for your feedback and 5 star review. We hope you are enjoying your new Genesis as much as we enjoyed selling it to you!

Kimberly Crews
New Car Sales Manager
Jenkins Hyundai of Leesburg
Kimberly_Crews@jenkinscars.com
352-326-3585 ext 4314
DM
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David M.
The Villages, FL
2021 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2021
verified customerVerified Customer
Category: Sales
my experience with Dixon
We recently purchased a G90 from Jenkins. Dixon was the first person to approach us. His style was very pleasant. We were only interested in sitting in the G90 that was on the lot. We explained to Dixon the type of G90 that we were interested in. He listened, asked a few questions and we left. When we left we both felt that should we return to Jenkins in Leesburg, Dixon would be the individual we'd want to work with.

We returned to Jenkins when Dixon called us to say that a G90 close to what we were looking for had come in. He had the car ready for us to test drive when we arrived and we closed the deal with him.

The next day we returned to pick up the car. Dixon spent well over an hour with us walking us through all the features of the auto. I can't say enough good things about the way we were treated by Dixon.
Recommended
Kimberly C. from Jenkins Genesis Of Leesburg responded on 02/13/2021 10:24 AM

Thank you for taking the time to speak with me today regarding your purchase. I will contact you on Monday after I check with the service department regarding the navigation.  Also, I will send the survey re-score as well, and I sincerely appreciate your willingness to give Dixon the 5 stars.

Regards,

Kimberly Crews
New Car Manager
Jenkins Genesis of Leesburg
Kimberly_Crews@jenkinscars.com
352-326-3585 ext 4313
VC
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Vicki C.
Leesburg, FL
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Sales
The personal attention
I hope to continue to work with this dealership in the future
Recommended
Kimberly C. from Jenkins Genesis Of Leesburg responded on 02/14/2021 07:00 AM

Hello.  We hope that you are loving your new G70! Should you have any questions or need anyting at all, please reach out to us at anytime. 

Kimberly Crews
New Car Manager
Jenkins Hyundai of Leesburg
Kimberly_Crews@jenkinscars.com
352-326-3585 ext 4313

AP
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Audrey P.
Riverview, FL
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customerVerified Customer
Category: Sales
The staff
Excellent experience
Recommended
Kimberly C. from Jenkins Genesis Of Leesburg responded on 02/14/2021 06:57 AM

Hello,  just a quick follow up. I do hope you are enjoying your Genesis.  Should you need anything, please feel free to reach out to me.

Kimberly Crews
New Car Manager
Jenkins Hyundai of Leesburg
Kimberly_Crews@jenkinscars.com
352-326-3585 ext 4313
HN
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Howard N.
The Villages, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
verified customerVerified Customer
Category: Sales
Good Hyundai/Genesis dealership
If you are looking fir a new Hyundai or Genesis vehicle, it’s worth a visit to this dealership.
Recommended
SM
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Sherrie M.
Ormond Beach, FL
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
verified customerVerified Customer
Category: Sales
Staff
Staff
Recommended
DN
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Duane N.
Leesburg, FL
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2020
verified customerVerified Customer
Category: Sales
I FELT THAT THE WORKERS WERE ALL INTERESTED IN MY SUCCESS! I FELT COMFORTABLE WITH THE PROCESS OF RECEIVING A NEW GENESIS!
I FELT PERSONALLY THAT THEY WERE ALL INTERESTED IN MY SUCCESS! I AM SURE THAT WAS A TAUGHT PRINCIPAL! I GUESS THE REAL ATTITUDE WILL SHOW WHEN I NEED HELP IN THE FUTURE! I REALLY LOVE THE GENESIS! I HAD ONE FOR A TRADE IN.
IT SEEMS TO ME THAT WORKING FOR A N OUTSTANDING COMPANY AND PRODUCT WOULD CREATE AN OUTSTANDING FEELING FOR EVERYONE! THE FUTURE WILL GIVE ANY INDICATION>
I STILL NEED A "DECORATIVE ITEM AT THE BOTTOM OF MY DOORS ON BOTH SIDES THANKS!!!
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