business image

Charlie's Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(261 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
2.0
ReScore Average
83
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Clermont, FL, you’ve found us. Here at Charlie's Auto Care we work hard to earn your trust and loyalty. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto If you’re looking for auto repair in Clermont, FL, you’ve found us. Here at Charlie's Auto Care we work hard to earn your trust and loyalty. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Clermont, we are totally confident that Charlie's Auto Care is the best option in town! ...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(407) 656-9400

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
by appointment only
Sun
closed
* Eastern Time (Us & Canada)
14121 County RD 455 Clermont, FL 34711
Charlie's Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(261 Reviews)

CE
Chris E.
Clermont, FL
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Amazing customer service
Amazing customer service professional mechanics who know what they’re doing I went in because my truck was leaking fluid. Didn’t know what it was. They figured out what it was in a matter of minutes and had it repaired with within 30 minutes and at a reasonable cost, considering it’s a diesel pick up truck. I definitely go to for all my mechanical needs.

GS
gravatar
Gina S.
Leesburg, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
10
Charlie's Auto Care is your car repair shop!
Stop by today and have Loretta and staff take care of your car or truck. Very honest!
Loretta S., Owner from Charlie's Auto Care responded on 06/17/2025 02:57 AM

We can’t help but smile at your kind words! Honesty is our favorite policy here at Charlie's Auto Care, and we're glad it shows. If our team took good care of your car or truck, then we must be doing something right! Come back anytime; we’re always ready to give your vehicle the care it deserves.


CA
gravatar
Chris A.
Clermont, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2025
verified customerVerified Customer
0
Not a great first experience
I scheduled my service well in advance, for an oil change and a general inspection with whatever required maintenance. I dropped off my car on time at 10:30am, and went to my sister's house nearby to wait. I was expecting a call within a couple hours with results of the inspection to see what work I wanted to do. By 2pm, I still hadn't heard anything, so I called, and found out they hadn't nearly even gotten to my car yet because of a couple of other cars being held up. To their credit, they did do the oil change at that point at my request, and I was able to get my car around 3pm, but there was no inspection.

I understand they ran into unforeseen difficulties with a couple other vehicles, but what disappoints me is the lack of communication along the way. I would have expected a call at some point telling me this is going to take way longer than anticipated. Or, after all that, I would have really appreciated a nice discount on the oil change or something, for the trouble. I just don't think it was great customer service, and I'm so confused because with all the 5 star reviews, I would have expected more. I did not experience a 5-star service, even putting aside the unavoidable issues they encountered on their end.
Loretta S., Owner from Charlie's Auto Care responded on 06/17/2025 03:19 AM

Thank you for sharing your experience. Sometimes our plans don't pan out as expected, especially when it comes to unforeseen difficulty. While we appreciate your understanding of the delays we faced that day. Communication is key, we do our best to keep our customers informed. We are concerned about getting all of our customers taken care of. That situation caused the team to reach out to many vendors to get what we needed to complete the other customers work. Unfortunately it took longer to get parts from the vendor which affects the completion of other customers vehicles . We're constantly striving to improve our service, and feedback like yours helps us shift gears in the right direction. We hope you’ll consider giving us another chance to experience a 5-star experience.
Thank you, Bill & Loretta and Staff


Verified Customer
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great service
Great service. Kept me informed
Loretta S., Owner from Charlie's Auto Care responded on 06/06/2025 11:27 AM

Molly, we're glad to hear you enjoyed our service and appreciated our communication. If there's anything else we can assist you with, just let us know.
Thank you, Bill & Loretta Steele


MP
gravatar
Marlene P.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Looking for a Better Alternative AND FOUND IT!!
I have been having serious issues with my dealership repairs -- the customer service was truly lacking.
I called on Thursday for a repair/replacement on my passenger side mirror. Office Manager Tammy took the information, ordered the part, called me on Tuesday when it arrived, appointment set up for Wednesday. Within a short time, the repair was completed.

Will not be returning to my dealership -- found exactly what I was looking for!!
Loretta S., Owner from Charlie's Auto Care responded on 05/23/2025 03:25 AM

Marlene,we're delighted that you had a smooth repair experience .. it doesnt always go that way due to getting parts. We always try our best to accomodate our customers and it is a great feeling when everything goes good. Thats the reason we are here to serve our customers with all their car needs. We appricate your 5-star review and you sharing your expericnce with others about Charlies Auto Care. We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


BH
gravatar
Barry H.
Montverde, FL
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
I will use and recommend in the future
Super friendly and helpful.
They went to great lengths to minimize mt eventual bill.
Loretta S., Owner from Charlie's Auto Care responded on 05/21/2025 09:35 AM

We're glad to hear that you found our team friendly and helpful! It sounds like we were able to work some magic to keep your bill in check. We're all about keeping those surprise costs to a minimum while still providing top-notch service. If there’s anything else we can do to help out in the future, just let us know!


ML
gravatar
Mark L.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Quick and quality...
...as usual...thanks a lot...
Loretta S., Owner from Charlie's Auto Care responded on 05/18/2025 09:35 AM

We appreciate your consistent support! It’s always a pleasure to assist you. If there's anything else we can do to keep your vehicle running smoothly, just let us know. Your trust means the world to us!


DP
gravatar
Doug P.
Montverde, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Ac recharge ice cold
Ac blowing warm , only recharge required, best out I could hope for
Loretta S., Owner from Charlie's Auto Care responded on 05/12/2025 03:12 AM

Doug, It's great to hear that we could get your AC blowing cold again with just a recharge. We appreciate your trust in us and are glad to have been of service to you. We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


RP
gravatar
Reynolds P.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Best service I’ve received from my experience with auto repair in my 4 years living in Clermont
I would recommend Charlie’s to anyone looking for honest trustworthy reliable auto repair. They won’t take advantage nor overcharge.

Reynolds Penn
Loretta S., Owner from Charlie's Auto Care responded on 04/24/2025 01:06 PM

Mr Penn, We appreciate the recommendation and your confidence in our services. At Charlie's Auto Care, honesty and Integrity is our policy. It's great to know you feel we provide reliable repairs without the hidden surprises. Your support means a lot to us. We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


JC
Juan C.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2025
verified customerVerified Customer
9
Staff are very nice and educated
Excellent attention to costumer. Excellent follow up reminder. Excellent service.
Loretta S., Owner from Charlie's Auto Care responded on 04/21/2025 09:42 PM

Juan, we appreciate you taking the time to share your experience with us. We’re glad that you felt well taken care of and had great customer service. Your support means a lot, and we look forward to seeing you again.
Thank you, Bill & Loretta and Staff


CB
gravatar
Chris B.
Montverde, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Great service and honesty!!!
Honest. It’s my first and very important trait I look for in any company I work with. Charlie’s was first rate in the way I was treated as a customer. Honest. Reliable. Prompt. Attention to detail. Front desk was friendly, personable and very helpful.
Results????? Better than ANY Mercedes dealership or certified shop I have taken my cars to over the past 35 years.

Great front desk and excellent mechanic.
Loretta S., Owner from Charlie's Auto Care responded on 04/14/2025 05:46 AM

Chris, we appreciate your fantastic feedback! We're happy to hear that our honesty, reliability, and attention to detail made such a difference in your experience. It’s always our goal to provide first-rate service our team will be pleased to know. 
We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


TR
gravatar
Trigg R.
Clermont, FL
Ford E-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Knowledgeable people and friendly service
Honest service and very knowledgeable. I would definitely go back again.
Loretta S., Owner from Charlie's Auto Care responded on 04/08/2025 09:23 AM

Trigg, we greatly appreciate your feedback and are delighted to hear about your experience with our team. Honest service and knowledge is what we aim for, so it's fantastic to know we hit the mark! We look forward to deeing you again when you get this way again Safe travels.
Thank you, Bill & Loretta and Staff


AR
Angelo R.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Outstanding & Professional
Outstanding service. The staff is remarkably courteous and professional. The service technician is knowledgeable and provides valuable advice. Five of five is not enough. I rate the company and it's employees in the top tier of my experience around the world. This comes from a 30 year active duty veteran.
Loretta S., Owner from Charlie's Auto Care responded on 04/04/2025 12:43 AM

Mr Angelo, glad our team has made this lasting impressionon on you. Your extensive experience as a veteran and your insights carry a lot of weight! we feel very honored to have recieved this compliment. We're committed to providing the best service to our customers and it’s great to know when we have a satisfied customer. We look forward to seeing you again. 
Thank you, Bill & Loretta and Staff


RB
Rhonda B.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Satisfied customer for 6 years
I have been a customer at Charlie's since the fall of 2019. Bill & Loretta, the owners, have been very accommodating.

I appreciate their honesty - which can be very hard to find in the auto mechanic industry (or just about anywhere) these days.

They have a wonderful staff - admin & mechanics - who work hard to keep your car running and take extra care that their customers are satisfied.

The pleasant office atmosphere while waiting is a plus.
Loretta S., Owner from Charlie's Auto Care responded on 03/30/2025 09:36 AM

We're glad to have you as part of the Charlie’s Auto Care family since 2019! It sounds like Bill and Loretta have created a little slice of heaven for auto care amidst the hustle and bustle of life. Honesty may be rare in the mechanic world, but we aim to be the diamond in the rough, making sure your vehicle gets the TLC it deserves without any hidden surprises. We're also proud of our dedicated team, who work hard and keep both the cars and the coffee flowing just right. And we couldn’t agree more—waiting shouldn’t feel like watching paint dry, so we’re happy you find our office atmosphere pleasant! Your support means a lot, and we look forward to keeping your car running smoothly for many more years.


Verified Customer
Clermont, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2025
verified customerVerified Customer
8
Excellent Service
From estimate to repair, excellent service with fair pricing.
Loretta S., Owner from Charlie's Auto Care responded on 03/23/2025 05:58 PM

Jeff, It's great to hear you had a positive experience with our service at Charlies Auto Care. We do our best to keep our pricing reasonable while providing quality Service. If there's anything we can do don't hesitate to let us know we're here to help with your auto care needs.
Thank you, Bill & Loretta and Staff


Displaying Review 1 - 15 of 261 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.