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Jefferson Auto Service North

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(148 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
100
Net Promoter Score ®

Business Details

About

FAIR PRICES QUALITY WORK FAIR PRICES QUALITY WORK

Categories
Auto Repair, Oil Change, Towing Service
Contact
(985) 809-1890

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
1429 Collins Blvd Covington, LA 70433-1659
Jefferson Auto Service North's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(148 Reviews)

RW
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Roberta w.
Abita Springs, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2023
10
Great work.
I had a great experience with Jefferson Auto Service North. They are a family-owned business that provides honest and quality work at a fair price. They fixed my car quickly and efficiently and explained everything to me clearly. They also have a friendly and helpful staff that made me feel welcome. I would definitely recommend them to anyone who needs auto repair or maintenance in the Covington area. They are the best!

RW
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Roberta w.
Abita Springs, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2023
10
Great work.
I had a great experience with Jefferson Auto Service North. They are a family-owned business that provides honest and quality work at a fair price. They fixed my car quickly and efficiently and explained everything to me clearly. They also have a friendly and helpful staff that made me feel welcome. I would definitely recommend them to anyone who needs auto repair or maintenance in the Covington area. They are the best!

BJ
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Bob J.
Covington, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/26/2020
Buyer Beware!
I was quoted $54 by Steven for diagnosis and reset on some dash lights. I was waiting and after an hour asked if it would be much longer and was told it would be a couple of hours so I went back to work. When he called me the price had changed from $54 to $219. That is over 3 times the price he quoted me. All he would say is that he said it was going to be a couple of hours. That has nothing to do with the price he quoted me for a job that was supposed to take less than an hour. I do NOT recommend this company. I will NOT go back. Buyer beware!!
Not Recommended

CS
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CHRIS S.
Covington, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
BEST INDEPENDENT FAMILY OWNED MECHANIC SHOP ON THE NORTHSHORE TRUST ME
THIS SHOP IS UNBELIEVABLE THEY DO THE BEST WORK AND GO WAY BEYOND ANY OTHER REPAIR SHOP IN COVINGTON OR MANDEVILLE THEY HAVE SOME GREAT SERVICE WRITERS AND SOME REALLY GREAT ASE TECHNICANS STEVEN HAS BEEN HELPING ME FOR YEARS AND I CAN TELL YOU HE IS THE BEST HE HAS HELPED ME IN SO MANY WAYS I WANT OTHER PEOPLE TO READ THIS AND GIVE THEM A CHANCE LIKE I DID AND TRUST ME YOU WON'T BE DISAPPOINTED THIS SHOP IS EVERYTHING THEY SAY THEY ARE AND THEY ARE VERY FAMILY ORIENTED I HAVE WATCHED THIS SHOP GROW SINCE I HAVE BEEN COMING HERE AND NO MATTER WHAT DAY IT IS OR WHAT TIME IT IS YOU CAN COUNT ON THEM TO BE THERE FOR YOU
Recommended

CS
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Charles S.
Covington, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2019
Botched Catalytic Converter Replacement
I wouldn’t trust this outfit with anything more complicated than an oil change. On July 5, 2018 I had Jefferson Auto Service North replace the catalytic converter and associated oxygen sensors in my 2008 Jeep Grand Cherokee. The replacement was deemed necessary because the relevant “Check Engine” light had been on and did not stay off when the trouble code was cleared. After the replacements, Check Engine lights again came on with codes indicating “oxygen sensor slow response” or “catalytic converter inefficiency”. The Jeep was returned to Jefferson Auto Service North numerous times from August 2018 to March 2019. During these returns exhaust system leaks were repaired; exhaust system piping was rebent; 2 after market oxygen sensors were replaced with original equipment oxygen sensors; sensor wiring was thoroughly examined; oxygen sensor positions were reversed to check for sensor malfunction. After each attempted correction the Check Engine lights would stay off for 20 to about 200 miles before returning. The service technician eventually suggested that wiring or the DCM (main computer) was the source of the repeat Check Engine light and associated codes. During the week of March 11, 2019 computer diagnostics were run while operating the vehicle to attempt to determine which. This diagnostic effort was inconclusive. At that time the Jefferson Auto Service North personnel threw up their hands and suggested that I take the vehicle to a Jeep dealer stating, “maybe they have diagnostic capability we don’t have”. The Jeep dealer quickly determined that there were significant exhaust system leaks. Ultimately the catalytic converters and associated piping were changed by the dealer. In the 6 weeks since this change was made I have driven the Jeep over 1,200 miles with no “Check Engine” lights and I conclude that Jefferson Auto Service North’s ineffective work was the only cause of these extended problems.
Not Recommended

GM
Gerald M.
Covington, LA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
verified customerVerified Customer
Category: Service
Gerald said this business did a great job and he did not have any issues.
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/28/2017 12:03 PM

THANK You Gerald Steve.


MS
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MIKE S.
Covington, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
verified customerVerified Customer
Great Service
These guys went above and beyond to help me with a flat tire situation. When I went to pick my car up I left my other vehicle for an oil change. They contacted me when it was ready. I also got a list of recommended maintenance.
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/28/2017 12:09 PM
MR Mike Thank You For The Nice Things You Said We Appreciate Your Business Steve SR.

NB
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NORMAN B.
Covington, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2017
verified customerVerified Customer
INTEGRITY !!!!!!! The Jefferson Auto Service North employees and OWNER are THE FINEST OF PEOPLE...
They work on your vehicle as it was for one of their child's life was depended on it. They are through and mindful of your financial considerations as they offer choices in oreder to get you back on the road...ON THE NORTH SHORE they are the BEST...
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/22/2017 11:32 AM

MR Norman You Such  A Good Customer And Friend We Really Appreciate That Thank You Very Much Steve SR. 


EC
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ETHAN C.
Covington, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
verified customerVerified Customer
Always great!
Affordable & QUICK! Thanks for getting us back on the road so quickly!
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/21/2017 07:20 AM

Ethan Thank You Very Much For Your Business And Trust It Is Appreciated  Steve SR.


DC
Darren C.
Covington, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2017
verified customerVerified Customer
Category: Service
Darren said the service was good. It was completed in a timely manner.
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/28/2017 12:04 PM

Thank You Darren We Appreciate Your Business Steve.


JU
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JULIE U.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
verified customerVerified Customer
Personal service!
Excellent service and quality of work!
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/05/2017 04:23 PM

JulieThank You Very Much We Appreciate Your Business Please Refer Some One To Us Steve SR.


BB
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BOBBY B.
Folsom, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
verified customerVerified Customer
Professional and caring, with remarkable expertise.
Same as title.
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/05/2017 04:15 PM

Bobby We Appreciate That Thank You Very Much Steve SR. 


CK
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CAROL K.
Abita Springs, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
verified customerVerified Customer
Always helpful and courteous.
Wonderful and honest place to take my car. Great work and always helpful
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/05/2017 04:26 PM
Carol Thank You Very Much Steve SR It Is Very Much Appreciate.

PF
Phil F.
New Orleans, LA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/25/2017
verified customerVerified Customer
Category: Service
Phil said this business was very straightforward with everything.
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/05/2017 04:36 PM
MR Phil I Try Hard To Make Every Customer Happy I Preach To My Guys To Be Honest And  Straightforward Thank You Sir .Steve SR  

PL
Pat L.
Covington, LA
Mercedes-Benz C250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
verified customerVerified Customer
Category: Service
Pat said this business always gives him what he needs and they don't do more than what he asks. They gave him good advice.
Recommended
Steve F., owner from Jefferson Auto Service North responded on 09/05/2017 04:29 PM

MR Pat Thank You We Try Very Hard That I Promise Steve SR.

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