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JB Auto C.A.R.E

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,460 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
7
Total ReScores
4.4
ReScore Average
73
Net Promoter Score ®

Business Details

About

Welcome to JB Auto CARE
We at JB Auto CARE have been servicing the south shore area since 2002. We are known for our knowledge and our honesty. We have gained the trust of thousands of satisfied customers and are a certified AAA repair shop.

Honesty and trust are values not very often associated with auto repair shops, but these are
Welcome to JB Auto CARE
We at JB Auto CARE have been servicing the south shore area since 2002. We are known for our knowledge and our honesty. We have gained the trust of thousands of satisfied customers and are a certified AAA repair shop.

Honesty and trust are values not very often associated with auto repair shops, but these are the values we build our business on. At JB Auto CARE., those are values that have people coming back year after year, whether it’s for a routine oil change or a major service or repair. We survey all of our customers and found out that many of our customers felt that these two values best describe their feelings about JB Auto CARE.

We fix it right the first time.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(781) 331-6068

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
8:00 AM - 4:00 PM
* Eastern Time (Us & Canada)
291 Bridge St Weymouth, MA 02191
JB Auto C.A.R.E's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,460 Reviews)

BA
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BRIAN A.
Quincy, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Great service as always. Never disappointed. I highly recommend.
The team at JB Auto is friendly and professional and always finds things before they become an issue with my car. If you work with them and follow their guidance, you will have your car for a very long time. Because of them, I feel very safe on the road… exceptional service.
Bill B. from JB Auto C.A.R.E responded on 02/21/2025 08:16 AM

Thank you for your feedback. We appreciate your recognition of our team's dedication to providing professional and friendly service. It is our priority to ensure that our customers' vehicles are well-maintained and that potential issues are addressed before they escalate. Your safety on the road is of utmost importance to us, and we are pleased to know that our efforts contribute positively to your driving experience. If you have any further questions or concerns, we are here to assist you. 🚗✨

Bill Brusard 
JB Auto Care

SR
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SEAN R.
Quincy, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Overall Service
JB is the only auto shop I will use, A+ customer service, very knowledgeable and is very honest with their assessments. Recommended them to my neighbor who is in need of a new shop.
Bill B. from JB Auto C.A.R.E responded on 02/21/2025 08:16 AM

We greatly appreciate your feedback regarding your experience with our services at JB Auto C.A.R.E. It is gratifying to know that our commitment to customer service and honesty has resonated with you. Your recommendation to others further reinforces the trust you place in our capabilities. Thank you for choosing us as your preferred auto shop. 🚗✨

Bill Brusard 
JB Auto Care

EK
ERIC K.
Quincy, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Great service!
The team at Jb Auto is great! Very responsive and helpful!
Bill B. from JB Auto C.A.R.E responded on 02/09/2025 05:25 AM

We appreciate your feedback and are pleased to hear that our team's responsiveness and helpfulness made a positive impression on you. Your satisfaction is of utmost importance to us, and it's encouraging to know that we are meeting our customers' expectations. 🚗💼

Bill Brusard 
JB Auto Care

Verified Customer
Holbrook, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Amazing Service
I received such great service from JB Auto!! I came in on a Sunday just to get my inspection sticker but once they found serious issues w/ my car, Eric showed me what was wrong & explained things very well. They got working on the car right away and even offered me a free rental! I was able to keep it until the car was ready and they even have interest free payment plans!! Once I picked up my car they gave me a detailed receipt which broke down all the work that they did on the car. I left the shop with my car in perfect shape, I will always come to JB auto now for my car care! They do an amazing job and making it known that you’ll be taken care of.
Bill B. from JB Auto C.A.R.E responded on 02/07/2025 09:47 AM

We appreciate your positive feedback regarding your recent experience with us at JB Auto. It is gratifying to hear that our team, particularly in addressing your vehicle's needs, provided you with exemplary service. Your acknowledgment of Eric's thorough explanation and the convenience of our services, such as offering a rental and interest-free payment plans, reinforces our commitment to customer satisfaction. We are dedicated to ensuring that every vehicle is treated with the utmost care, and we are pleased to know that your car left our shop in excellent condition. Your trust in JB Auto is valued, and we look forward to serving your automotive needs in the future. 🚗✨

Bill Brusard 
JB Auto Care

Verified Customer
Hingham, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
9
Oil change and new tires
Service managers were courteous and friendly. The tire replacement was a surprise but it was done same day. They seem to know the Audi brand.
Bill B. from JB Auto C.A.R.E responded on 02/06/2025 10:47 AM

We appreciate your positive feedback regarding our service team. It is gratifying to know that our staff's courteousness and expertise made a difference during your tire replacement experience. We take pride in our knowledge of various brands, including Audi, and are committed to providing timely and efficient service. Your support is invaluable to us! 🚗✨

Bill Brusard 
JB Auto Care

Verified Customer
Hingham, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
9
Very good experiences!
When working on the car - check the headlights after you do the inspection. I never think about checking if they are on - at dusk I had someone remind me to put my lights on. I never think about it -I always have them on.
Bill B. from JB Auto C.A.R.E responded on 02/05/2025 03:53 AM

We appreciate you taking the time to share your observations regarding our service. Your feedback is valuable, especially when it comes to ensuring safety on the road. Checking headlights is indeed an important aspect of vehicle maintenance, and we will make a note to emphasize this during inspections. Your insights contribute to our ongoing efforts to improve our services. Thank you for being a part of the JB Auto C.A.R.E community! 🚗✨

Bill Brusard 
JB Auto Care

CH
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CATHERINE H.
Weymouth, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Excellent service
I have always had a great experience with JB Auto; great bunch of employees there
Bill B. from JB Auto C.A.R.E responded on 02/03/2025 04:03 AM

We appreciate your positive feedback regarding your experiences with JB Auto. It is gratifying to hear that our team has consistently provided you with excellent service. Your support is invaluable to us, and we strive to maintain the high standards that contribute to such positive interactions. Thank you for acknowledging our dedicated employees. 😊🚗

Bill Brusard 
JB Auto Care

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Best of the best
Wonderful experience. Friendly staff and great service.
Bill B. from JB Auto C.A.R.E responded on 02/03/2025 04:03 AM

We appreciate your positive feedback regarding your experience with our team. It is heartening to know that our staff was able to provide you with the service you deserved. Your satisfaction is a priority, and we look forward to continuing to meet your automotive needs. 🚗✨

Bill Brusard 
JB Auto Care

DO
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DAVID O.
Hingham, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Consistent and reliable service
JB Auto Care has consistently provided us with great and reliable services over the last 18 years.
Bill B. from JB Auto C.A.R.E responded on 01/31/2025 09:14 AM

Thank you for taking the time to share your experience. We appreciate your long-standing trust in JB Auto C.A.R.E over the past 18 years. It is our commitment to maintain high standards of service, and it is rewarding to know that we have met your expectations consistently. Your support is invaluable to us! 🚗✨

Bill Brusard 
JB Auto Care

Verified Customer
Hull, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2025
verified customerVerified Customer
7
Get a complete inspection with your inspection sticker!
Staff was great and very helpful, but the upsell was a little strong. The pressure was a little much for J.B. to do my warranty work.

JB
Jordan B.
Hudson, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Great experience!
Quick and efficient!

Great communication and on time!
Bill B. from JB Auto C.A.R.E responded on 01/30/2025 10:06 AM

We sincerely appreciate your positive feedback regarding your experience with our services. It is gratifying to know that you found our communication effective and punctuality commendable. Your satisfaction is of utmost importance to us, and we strive to maintain the same high standards for all our customers. 🚗✨ Thank you for choosing JB Auto C.A.R.E!

Bill Brusard 
JB Auto Care

Verified Customer
Weymouth, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Outstanding service
I called Eric the day before New Years and he said come right in. They had the car diagnosed quickly and the work bldone was outstanding.
Bill B. from JB Auto C.A.R.E responded on 01/30/2025 03:58 AM

We appreciate your positive feedback regarding your experience with our team. It is gratifying to know that we were able to assist you promptly, especially during a busy time like New Year's. Our technicians strive to provide efficient diagnostics and high-quality workmanship, and it is encouraging to hear that these efforts met your expectations. Your trust in our services is highly valued. 🚗✨

Bill Brusard 
JB Auto Care

DW
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DIANNE W.
Weymouth, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
Professional Car Repair Shop Goes Above and Beyond
I’ve been very impressed with the staff’s professionalism and willingness to answer all manner of questions, responsiveness of office staff, as well as providing transportation (via Uber). I am especially impressed by the video technology and other tools they use to diagnose problems and to show customers what has gone wrong, impacts and outcomes that may result down the line, and more. I want to thank Joe Frattalone who was wonderful - he helped me immensely on this recent visit and also thanks to Christian Brusard who helped on a previous visit and on this one as well (Jill, you raised him right😀). The waiting room is comfortable, clean and has great amenities. Highly recommend this trustworthy local business for any car repair needs!
Bill B. from JB Auto C.A.R.E responded on 01/27/2025 09:15 AM

We sincerely appreciate your detailed feedback regarding your experience with our team. It is encouraging to hear that our staff's professionalism and responsiveness have made a positive impression on you. Providing clear communication and utilizing advanced technology, such as our video diagnostics, is our priority to ensure our customers are well-informed about their vehicle's needs. We are also pleased that you found our waiting room amenities comfortable during your visit.😊 Your recommendation of our services is invaluable, and we are committed to maintaining the high standards you have come to expect from us.

Bill Brusard 
JB Auto Care

NB
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NICK B.
Hull, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Stellar work and can be trusted!
This has become my go to automotive garage. The guys always perform to the highest level, extremely knowledgeable in their field, no surprises on my bill and they guarantee parts and their labor. I have absolutely no complaints. Customer care can’t be beat and always with a genuine smile!

SG
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SANDY G.
Hull, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Another Easy Visit
Went to JB Auto care for an oil change and tire rotation etc…on a Sunday and received 35% off. Was quick and comfortable with great coffee and a cozy waiting room. As they worked on my SUV, they found a nail in one of my tires. They were able to remove the nail and patch the tire for a reasonable cost and no hassle. I really like the people there and I’m especially fond of Christian who takes very good care of the me.
Bill B. from JB Auto C.A.R.E responded on 01/22/2025 04:13 AM

We sincerely appreciate your feedback regarding your recent experience at JB Auto C.A.R.E. It's gratifying to know that our services, including the oil change and tire rotation, met your expectations and provided you with comfort during your visit. Your satisfaction with both our staff and the additional services, such as tire repair, reflects our commitment to quality care. We strive to maintain a pleasant environment for all our customers, and it is reassuring to hear that you enjoyed the amenities provided. Thank you for choosing us, and we look forward to continuing to serve you in the future. 😊🚗

Bill Brusard 
JB Auto Care
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