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SureCritic / J & R Service Center
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J & R Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(209 Reviews)
-100
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Score Details

5 stars
90%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(815) 237-2355
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
405 N Rte 53 Gardner, IL 60424
Get Directions
J & R Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(209 Reviews)
Write a Review
Recent Reviews
DJ
gravatar
Dorothy J.
Coal City, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2025
0
Dishonest & Not Very Knowledgeable
Took my vehicle in for routine maintenance. Took them forever to get it done & when I got it to back there were a lot of things wrong with it. Not just mechanical but cosmetic as well. They denied it. They're dishonest, shady and definitely overpriced. He & his techs aren't as knowledgeable as they'd like you to think they are. He should stick to towing instead of fixing vehicles of any kind.
LK
gravatar
Laura K.
Gardner, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
Always do a good job.
With all the traveling I do, I get oil changes every month. Marvin gets my car in and out quickly and everyone is always so polite.
Recommended
JB
Jo B.
Mazon, IL
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2016
verified customerVerified Customer
Category: Service
Jo said the business did a good job.
Recommended
Jeff and Amy L., owner from J & R Service Center responded on 03/21/2016 10:14 AM

Jo,
Thank you for the great review! We appreciate your business.

Jeff & Amy Lee

AC
Ashley C.
Gardner, IL
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2016
verified customerVerified Customer
Category: Service
Ashley said the personnel of the business was very friendly and they provided good service.
Recommended
Jeff and Amy L., owner from J & R Service Center responded on 03/21/2016 10:15 AM

Ashley,
Thank you for the great review. We appreciate you!

Jeff & Amy Lee

VN
Virginia N.
Gardner, IL
Ford Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2016
verified customerVerified Customer
Category: Service
Spoke with Kalvin. He said the employees at this business had a high quality of workmanship and got him in and out in a timely manner. Their prices were a bit high for him.
Recommended
BS
Bob S.
Gardner, IL
Oldsmobile Alero
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2016
verified customerVerified Customer
Category: Service
Bob said they do a good job.
Recommended
Jeff and Amy L., owner from J & R Service Center responded on 03/21/2016 10:16 AM

Bob,
Thank you for the great review! We appreciate good customers and you are definitely one of those. :) Thank you for being a customer.

Jeff & Amy Lee

JE
John E.
Gardner, IL
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2016
verified customerVerified Customer
Category: Service
John said he is satisfied with this business.
Recommended
LK
Laura K.
Coal City, IL
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2016
verified customerVerified Customer
Category: Service
Laura said the person who came out hooked up her vehicle just the way she wanted it. It's like he has been doing it for years.
Recommended
CC
Christian C.
Illinois
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2016
verified customerVerified Customer
Category: Service
Christian said the business was easy to deal with and they had nice people.
Recommended
BB
Barb B.
Reddick, IL
Dodge Intrepid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2016
verified customerVerified Customer
Category: Service
Barb said the business provided good service and their location is convenient.
Recommended
Jeff and Amy L., owner from J & R Service Center responded on 02/12/2016 03:59 PM

Hi Barb,

Thanks for trusting your Intrepid to our care!

Best,

The J&R Team

RC
Rich C.
Gardner, IL
Pontiac G5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2016
verified customerVerified Customer
Category: Service
Rich said the part-time owner of this business, Amy, and the employee, Christy, both were really helpful with everything.
Recommended
Jeff and Amy L., owner from J & R Service Center responded on 02/12/2016 04:03 PM

Hi Rich,

Thanks for taking the time to praise our service team. We are happy to be of assistance.

Best,

The J&R Team

SF
Steve F.
Gardner, IL
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2016
verified customerVerified Customer
Category: Service
Steve said the business worked with him and went above and beyond.
Recommended
JR
Joel R.
Wheaton, IL
Mercedes-Benz C240
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2016
verified customerVerified Customer
Category: Service
Joel said this business provided exceptional service. They got him in and out quickly.
Recommended
ZS
Zach S.
Gardner, IL
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2016
verified customerVerified Customer
Category: Service
Zach said this business has a good reputation.
Recommended
DO
Doug O.
Gardner, IL
Chevrolet HHR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2016
verified customerVerified Customer
Category: Service
Doug said this business provided good service.
Recommended
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