Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Petaluma
business image

Hyundai of Petaluma

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(780 Reviews)
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
82%
4 stars
11%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
7
Total ReScores™
4.9
ReScore™ Average

Business Details

About

Hyundai of Petaluma is your one stop for the highest quality service and all other automotive needs. Come visit us today. Hyundai of Petaluma is your one stop for the highest quality service and all other automotive needs. Come visit us today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(707) 765-1900
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Pacific Time (Us & Canada)
1230 Auto Center Drive Petaluma, CA 94952
Get Directions
Hyundai of Petaluma's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(780 Reviews)
Write a Review
Recent Reviews
BE
gravatar
Beth E.
Sausalito, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2019
I'm very disappointed that Hyundai Petaluma closed!
I always received outstanding service from the service manager, Nick, and everyone else at this location. It also was very convenient to stop there on my way between Sausalito (home) and Sebastopol (frequent trips.) Nick always went out of his way to make sure one's car was working well. I feel like I've lost a friend. I originally bought my car when I lived in San Francisco. That Hyundai dealership closed after a short time. After that, I bounced around between Hyundai in Daly City and Burlingame. Petaluma's car dealership was by far the friendliest and most user-friendly. My car now has 107K miles, and I'm very disappointed that I can't get it serviced at this particular dealership.
Recommended
MA
gravatar
Melanie A.
Woodland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2019
Registration
You left several new owners hanging at the DMV by never sending the request to transfer title to the DMV. I now have to go through so much red tape to get my car registered. You made my first car buying experience turn into a complete night mare. There was n o reason you couldn't send the paperwork to the DMV before you closed down. This is unacceptable business practice.
Not Recommended
ES
gravatar
Edwin S.
San Rafael, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai of Petaluma
I will not be returning because this location has closed.
Not Recommended
MR
gravatar
Maria R.
Petaluma, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
They are very helpful and very attentive
Recommended
JN
gravatar
Janelle N.
Rohnert Park, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
New better than old!
I used to bring my cars to Santa Rosa Hyundai where I bought my car. But I found the service department to clanging dramatically over the last few years. I decided to try Petaluma Hyundai and I absolutely love their service department.
Recommended
LD
gravatar
Lynn D.
Santa Rosa, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good place to bring car for service
Very quick. Staff very friendly and helpful.
Recommended
Verified Customer
Petaluma, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NICK & BRYAN - EXCELLENCE IN SERVICE!!!!!!!!
Since Nick has been the service manager for the Petaluma Hyundai location, I kept returning as a very satisfied customer due to his leadership and team always providing excellent and transparent service without hidden agendas.

I recently learned this location is closing shop and will no longer be providing service to the regular customers. It was disappointing and upsetting to hear as Nick and his team kept me coming back for service instead of looking elsewhere. Further, the lack of communication and transparency to regular customer informing them as such is disrespectful.

It’d be difficult to make recommendation to others, when the “heart” of returning were the staff that worked there.
Not Recommended
UJ
gravatar
Ulrich J.
Novato, CA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, competent people
Good, prompt service.
Recommended
DB
gravatar
David B.
Santa Rosa, CA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Easy and nice people to deal with !
Recommended
Verified Customer
San Rafael, CA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A+
Always a good experience
Recommended
RC
gravatar
Rachele C.
Novato, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
They treat you right! Nice folks.
Recommended
JO
gravatar
John O.
Petaluma, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyunda of Petaluma
Very friendly and professional, with no pressure to add unnecessary service.
Recommended
DR
gravatar
Debra R.
Windsor, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficent, polite, caring.
I am very impressed with this dealership, I purchased my car there and have had all of my scheduled maintenance done there.
They understood when I was late due to traffic, keep me informed while they are working on my car and detailed my car to perfection.
Great crew!
Recommended
DR
gravatar
Debra R.
San Rafael, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nick was Great!
Nick, the service manager, did an outstanding job in assisting me when I brought my car in for servicing. It was my first service after purchasing my new Hyundai. There were a few things that had problems with and he immediately stepped up to solve them. He did a fantastic job getting my car serviced on time and I even got a car wash! Nick has to follow up with me on a few things so I’m waiting on that, however, he was very competent and I’m sure I’ll hear from him soon. Thanks for all your help Nick!
Recommended
KIMBERLY R. from Hyundai of Petaluma responded on 06/12/2019 09:24 AM

Hello Debra,

Thank you for taking time to submit a review. We appreciate your business and value your feedback. Our company puts our customers satisfaction as top priority and we are happy to see that we were able to achieve that. We are glad to see that Nick did an outstanding job. We look forward to ensuring your Elantra remains in optimal operating condition for you to enjoy. Thank you!

Best regards,

Kimberly Rangel

Hyundai of Petaluma
DD
gravatar
Deborah D.
Novato, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile
The team greeted be by name when I arrived. I was told how long it would take which was very accurate. Comfortable space to wait. All in all, WELL DONE
Recommended
KIMBERLY R. from Hyundai of Petaluma responded on 06/12/2019 09:18 AM

Hello Deborah,

Thank you for leaving us such a wonderful review. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able achieve that. We look forward to seeing you during your next visit. Thank you!



Best regards,

Kimberly Rangel

Hyundai of Petaluma
Displaying Review 1 - 15 of 780 in total
Businesses Near You
The Garage
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(149 Reviews)
Dave's Auto Repair
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(49 Reviews)
Local Heroes Auto Repair
92
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(332 Reviews)
Bowens Automotive
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4 Reviews)
Complete Automotive
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(967 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(18)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(56)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(26)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.