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Hancock's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,608 Reviews)
91
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Score Details

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Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
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ReScore Average
91
Net Promoter Score ®

Business Details

About

Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle technology. We have added a state-of-the-art wheel alignment system, tire changer and wheel balancer. As well as in-ground and above-ground lifts. Come on by and see for yourself the difference of the two shops, the original Hancock's Service Center with 3 service bays and 2 rows of gas pumps, located on Hopkins Road, right across the street from Meadowbrook Country Club and just a mile off of Chippenham Parkway. ...more

Categories
Repair Shop, Towing Service, Tires
Contact
(804) 271-5615

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7501 Ironbridge Rd Chesterfield, VA 23237
Hancock's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,608 Reviews)

TB
TINA B.
Richmond, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/13/2025
verified customerVerified Customer
4
Overpriced
Was Overcharged for a Sunroof repair Which No Parts or Anything was replaced and Just 30 - 45 minutes Labor for over $200. Price is the Only thing that turned Me Away from this company.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 06/16/2025 11:10 AM

Thank you for your review. I did look into this and found the customer was at Hancocks for a little over 2 hours. We feel the customer was charged the appropriate amount for the job done and customer was aware of the price before work was completed. Also part of the time there were 2 techs working on it to get the customer completed and back to work. 
Sincerly 
Michael 
Service manager 

Debbie Spangler Customer Service/Hancock's Automotive Ironbridge 804-271-5615

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