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Hancock's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,570 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle technology. We have added a state-of-the-art wheel alignment system, tire changer and wheel balancer. As well as in-ground and above-ground lifts. Come on by and see for yourself the difference of the two shops, the original Hancock's Service Center with 3 service bays and 2 rows of gas pumps, located on Hopkins Road, right across the street from Meadowbrook Country Club and just a mile off of Chippenham Parkway. ...more

Categories
Repair Shop, Towing Service, Tires
Contact
(804) 271-5615

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7501 Ironbridge Rd Chesterfield, VA 23237
Hancock's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,570 Reviews)

CJ
CLARK J.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Just needed an inspection
Hancock Tire is awesome. They are always so accommodating & friendly.
Very helpful & informative as well.
Sooo much better than other places I have experienced.
Thank you!
Clark Jones

Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Prompt phone call and clear communication regarding what services were needed and performed on my vehicle. Excellence customer service.
Customer service in explanation of what was performed on the vehicle.

TO
TRIPP O.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Got me in quick
Walked in for state inspection and tire rotation, they were able to get me in pretty quick and did a great job.

LN
LORETTA N.
Chester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Great Place
To begin with, I've been taking my vehicle to Hancock's for about 5 years now so I have complete trust in them. I was driving home from a long trip, and my check engine light came on. I knew the only place to take it was Hancock's. They put it on the diagnostic machine, but it still gave them a fit so they dove into my engine. They checked a lot of things and were still having a hard time getting to the root of the problem, but they didn't stop trying. They kept me apprised every step of the way including rough estimates for worst case scenarios. I do like that! My vehicle needed a little extra TLC so they had to keep it overnight, but, since I didn't have a ride home, they were happy to get me safely back where I belonged. The next day they called with the good news that the repairs wouldn't cost nearly what they had expected! YAY! They picked me up, brought me back to the shop, explained everything to me, checked me out, and away I went.. another satisfied customer!! Great place, and they don't try to fix things that aren't broken!!!

Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Great Experience!
Great area for customers to wait & work if needed. Didn’t have to wait long.

AH
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APRIL H.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Inspection
The service was great. The staff was very pleasant , overall everything went well.

JB
JESSICA B.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Great & trustworthy service
I always feel confident that I'm being well taken care of here. They do a great job explaining what is needed so I can understand and I appreciate each and every one of the mechanics, I'll never go anywhere else.

SS
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SHARITA S.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Excellent
Hancocks has always treated me with the utmost kindness. Tyler and the crew keep my Camaro in tip top condition. Thanks guys!

Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Highly Satisfied with My Visit
Very pleased with the service! Came in for an oil change and some additional work—everything was done quickly and professionally. The cost was reasonable, and I’ll definitely be back.

MK
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MAUDLYN K.
Richmond, VA
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Tony K
I went to Hancock automotive repair shop 3:30 PM I asked for a state inspection today. They was able to do my state inspection as I waited. Thank you so so much. Great service, nice atmosphere.

Verified Customer
Chester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Oil change
My first time going there. I was greeted when I walked in and the place was inviting. I came to get an oil change, I was in and out. They didn't try to pressure you on getting something extra but they did give recommendations which I liked so you know what's going on with your car. I will be going back.

Verified Customer
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
They were very thorough in diagnosing the problem and keeping me informed of the costs and the time needed to fix it.e issues and tht me abreast of what was needed , the cost of the parts,
Hancock Auto conducted a thorough job of fixing my car. They kept me informed of the parts they ordered, the cost, and the length of time they needed. I was very pleased with their service.

Verified Customer
Richmond, VA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
State Inspection
Very professional, reasonable time in and out also had more work done...Thanks

KA
KELIN A.
Makkah Province
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
good service
good service

Verified Customer
Dinwiddie, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Excellent
Friendly staff. Clean waiting area. My go to shop. Great price and value.
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