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Gossett Hyundai South

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(602 Reviews)
62
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
57
Total ReScores
4.5
ReScore Average
62
Net Promoter Score ®

Business Details

About

Gossett Hyundai South is staffed with expert technicians who provide quality Hyundai repair and maintenance. Gossett Hyundai South is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(901) 405-4970
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
2660 Mt Moriah Memphis, TN 38115
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(602 Reviews)

DM
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Delbrianna M.
Memphis, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2023
0
Category: Service
Horrible
Horrible place DO NOT COMMUNICATE with you when they have your car you have to reach out to them gives the run around about parts says parts was orders only to find out the part getting shipped the same day it should have been arriving I guess cause the work that needs to be done is under warranty so they are gonna drag they feet when you call to speak with the guy over the service department he don’t return calls which means he’s clearly not checking voicemails they have literally had my car for over a week don’t offer no courtesy car or anything I’ll NEVER do business with this location anymore only reason why I went back was because it’s closer to my home and job oh wait had to get a broken lug fixed on my car was told that would take three days but was also told they will not do anything until a payment is made the payment was made and still didn’t get a estimated time on when my car would be ready NEVER AGAIN!!!

DM
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Delbrianna M.
Memphis, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2023
0
Category: Service
Horrible is all I can
Place is horrible staff is horrible and whoever is over the service department is HORRIBLE I don’t know if it’s because the work that needs to be done on my car is under warranty the reason why they are dragging they feet but that dealership is horrible told me my part was ordered Tuesday and will arrive Thursday. Well Thursday comes now my part is just being shipped out smh they don’t offer courtesy cars or anything and holding vehicles for over a week I have had issues with this dealership since I got a Hyundai only reason why I took my car to this dealership is because it’s close to my job and home but NEVER again to many issues to unprofessional DO NOT answer the nor communicate you have to go up there or keep calling just to know the status of your vehicle. They hold your car give you the run around when it comes to parts being ordered they really don’t give a f*** what you have going outside of work or how long they allow your car to sit on a lot.

Verified Customer
Collierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Everything was good
Great workers and friendly staff. Brittany is normally who always takes care of me. She always super friendly and always make sure I’m taken care of

TD
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Taylor D.
Collierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing service!
Everyone at Gossett South took amazing care of me when I needed help with my Elantra! Other dealerships pushed me off for months and they got me in that same week! Can’t say enough good things about their customer care
JOSEPH G H. from Gossett Hyundai South responded on 04/01/2022 11:26 AM

Thank you Taylor for such a positive review! We hope to keep your new Hyundai rolling smooth for miles to come! Please contact me when you need service.

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


HT
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Henry T.
Collierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Terrific Service Departmernt
Service department was five stars in all my visits, especially Anthony and Brittany. The Gosset Service Department is top notch!
JOSEPH G H. from Gossett Hyundai South responded on 04/04/2022 08:01 AM

Thank you so much Hank for the great review! We look forward to keeping your Hyundai rolling smooth for miles to come!

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


Verified Customer
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
They were very helpful and nice attitude!
JOSEPH G H. from Gossett Hyundai South responded on 04/04/2022 07:56 AM

Thank you so much for the great review! Please contact me when you need to schedule service.

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


BD
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Billy D.
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Exllecent service
JOSEPH G H. from Gossett Hyundai South responded on 04/04/2022 07:52 AM

Really appreciate the great review! Thank you Billy.

Joe Haynes
Service Manager
Gossett Hyundai South


SG
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Sean G.
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome people!
Gossett Hyundai always does an exceptional job at making you feel like family!
JOSEPH G H. from Gossett Hyundai South responded on 03/31/2022 04:16 PM

Thank you for the great review Sean!! Now I get to keep TWO of yours rolling smooth!

Joe Haynes
Gossett Hyundai South
9013796724


SM
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Siera M.
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good
Good service
JOSEPH G H. from Gossett Hyundai South responded on 03/31/2022 03:17 PM

Thanks for the great review Siera!! Hope to keep you rolling smooth for miles to come.

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


Verified Customer
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My review
I love my dealership because they actually care about the consumers and the products they sell.
JOSEPH G H. from Gossett Hyundai South responded on 03/31/2022 02:41 PM

We appreciate the great review!! Hope to keep you rolling smooth for miles to come!

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


RA
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Renita A.
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Professional and friendly staff
Professional and friendly staff
JOSEPH G H. from Gossett Hyundai South responded on 03/30/2022 09:52 AM

Thank you so much for the great review Renita! Please contact me for that next service as it is on me!

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


Verified Customer
Horn Lake, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Customer Service!!!
Derrick was my salesman and he really looks out for the customer.
JOSEPH G H. from Gossett Hyundai South responded on 03/29/2022 10:24 AM

Thank you for the great review! Hope your new Hyundai provides you good service for miles to come!

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


BL
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Bobbie L.
Memphis, TN
2022 Hyundai Santa Fe Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
verified customerVerified Customer
10
Category: Service
Recall 217 RESOLVED
I want to thank Gossett Motor South for a job performance well done fixing the IP Cluster in my 2022 SantaFe Hybrid.
Sales Mgr. Joe and Anthony contacted me right away to set the appointment, and Mr Anthony did a wonderful job explaining and reassuring me of the efficiency and proper calibrations to code were met.
I noticed a difference right away on the instrument panel; the split screen view was gone, and my car started registering when other cars were driving in my blind spot.
I truly thank the technician who did the work I feel 100% safe in my car again and that is an awesome feeling.
Hyunodai makes great cars and their commitment to highest safety standards is what made me choose to invest in their SantaFe Hybrid. Service Mgr. Anthony really did an excellent job with his Gossett Motor SouthTeam, and I'm glad to be able to drive with piece of mind ?

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2022
Service Type: Repair
4
Category: Service
Part not in stock
Could be better .
JOSEPH G H. from Gossett Hyundai South responded on 03/29/2022 10:18 AM

Good afternoon Bobbie. Thank you for your feedback on your recent visit to my department. Please contact me to discuss and schedule your next service appointment.

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


TC
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Tracy C.
Cleveland, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Each time I be busy for my oil change and tire service ive been very pleased
JOSEPH G H. from Gossett Hyundai South responded on 03/29/2022 10:20 AM

Thank you so much for the great review Tracy! Feel free to contact me for future service needs.

Joe Haynes
Service Manager
Gossett Hyundai South
9013796724


CS
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Carl S.
Memphis, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Bad customer service at Gosett Hyundai South
Not a good experience at all. Rude, from initial interaction. Will never take my vehicle to that dealership again.
JOSEPH G H. from Gossett Hyundai South responded on 03/29/2022 09:59 AM

Good afternoon Carl.. I appreciate your feedback on this and your opinion matters. We do try to provide a positive experience at Gossett Motor Cars and I apologize we fell short of your expectations.

Thank you,

Joe Haynes
Gossett Hyundai South
Service Manager

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