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SureCritic / Genesis Of Newnan
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Genesis Of Newnan

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(25 Reviews)
56
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Score Details

5 stars
75%
4 stars
11%
3 stars
8%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
6
Total ReScores™
4.7
ReScore™ Average
56
Net Promoter Score ®

Business Details

Categories
Contact
(770) 253-1407
No Business Hours Provided

Business Hours

* No Time Zone Provided
800 Bullsboro Drive Newnan, GA 30265
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(25 Reviews)
Write a Review
Recent Reviews
Verified Customer
Newnan, GA
2020 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/09/2021
verified customerVerified Customer
2
Category: Service
Forget about getting a loaner
Southtowne never has a loaner vehicle for when I drop my car off for service, which is a selling feature of the brand. They schedule appointments for weeks in advance because they never have an available time slot within reason. They have had my car twice now for a vibration in the driveline and they are yet to fix it. First time they balanced the tires without even checking to see if that was the issue or not. Second time, they kept it for 2 days and "couldn't detect" a vibration so they did nothing. I had to research the issue myself, told them about it, and still waiting on them to do anything about it.
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 09/21/2021 05:46 AM

Please accept our apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal! Someone will contact you to resolve the issue that caused us to have a low score as soon as possible! Again, we apologize for not meeting your expectations and we appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

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