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King Automotive Repair and Collision

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(299 Reviews)
63
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
63
Net Promoter Score ®

Business Details

About

King Automotive Repair and Collision is your local auto shop serving the RIVERDALE, GA area. Give us a call for your automotive needs. King Automotive Repair and Collision is your local auto shop serving the RIVERDALE, GA area. Give us a call for your automotive needs.

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(678) 489-6449

Business Hours

Mon
8:00 AM - 10:00 PM
Tue
8:00 AM - 10:00 PM
Wed
8:00 AM - 10:00 PM
Thu
8:00 AM - 8:00 PM
Fri
8:00 AM - 8:00 PM
Sat
10:00 AM - 7:00 PM
Sun
closed
* Eastern Time (Us & Canada)
6941 GA Highway Riverdale, GA 30274

Affiliations

AAA - Approved Auto Repair
ASE
ASE - Master Certification
NAPA
King Automotive Repair and Collision's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(299 Reviews)

SB
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SHELDON B.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Great service
King and his staff inspected a car purchase for my son to ensure I wasn't buying a lemon. Always A1 service!
King T. from King Automotive Repair and Collision responded on 06/18/2025 06:03 AM

We’re glad to hear that you felt confident in your car purchase with us on your side! The last thing anyone wants is to drive off with a lemon—unless you're making lemonade, of course. It's fantastic that our team's thorough inspection helped you make an informed decision. We appreciate your trust in us and are always here to provide A1 service when you need it!


VW
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VALERIE W.
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Satisfied Customer
I arrived near the close of business, the next day service was fast and efficient. All repair work was thoroughly explained before being completed
King T. from King Automotive Repair and Collision responded on 06/19/2025 09:38 AM

We appreciate you taking the time to share your experience. It's great to hear that our team was able to meet your needs quickly, even close to closing time. We believe in the power of a good explanation—it's like giving your car a little pep talk before it hits the road again. If you ever need anything else, you know where to find us!


ES
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EDWARD S.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Great Automotive Repair Shop
This shop was fast, professional, and affordable all in one! Their customer service is beyond reproach! I highly recommend them to anyone!
King T. from King Automotive Repair and Collision responded on 06/16/2025 09:37 AM

We're really glad to hear that your experience with us was a winner across the board! Fast, professional, and affordable—sounds like we hit the trifecta of automotive awesomeness. Our team works hard to provide top-notch customer service, so it’s great to hear that it made a positive impression. Your recommendation means the world to us—we'll keep the good times rolling!

King T. from King Automotive Repair and Collision responded on 06/16/2025 12:18 PM

It sounds like you had a fantastic experience with us! We take pride in being faster than a speeding bullet (well, almost) while keeping our prices friendly. And when it comes to customer service, we aim to make every visit feel like a walk in the park. Your recommendation means the world to us! Here's to keeping your vehicle running smoothly and efficiently.


NH
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Nicole H.
Morrow, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/13/2025
0
Car No longer Operable After visiting King Automative
I wish I had done more research before entrusting King Automotive with my vehicle. I only took my SUV here because a friend had her A/C repaired the same day with no issues. Unfortunately, my experience has been completely different — and now I'm writing this review in hopes of saving others from the same headache.

I would give negative stars if I could. My experience with this shop has been dishonest, careless, and emotionally exhausting.

I brought my 2012 Buick Enclave in for an A/C repair. Prior to this visit, my vehicle was driving smoothly — no check engine light, no throttle issues, no limp mode, and low mileage for its age. King originally said the repair wouldn't cost much, but then claimed the parts alone cost $600 — without confirming the total price with me beforehand. I had already been quoted $800 total (parts and labor) elsewhere and personally priced the compressor and hose on RockAuto for under $200 total with taxes.

Despite that, he went ahead with the repair and charged me $1,200. It took him over an hour to create the invoice, and he tried to justify the price by saying he charged another customer $1,350 for the same job. When I went to pay, I was charged even more than the invoice due to "taxes" — which I later learned was related to a personal tax bill he allegedly owes. Completely unprofessional.

Immediately after the A/C repair:

The check engine light came on

My vehicle went into limp mode

And I was told I needed a new throttle body, which cost me another $500

That brought my total to nearly $2,000 — and yet I’m now left with a truck that:

Will not start

Is flashing warning lights for battery, ABS, traction control, and stability

And still has the check engine light on

My truck doesn’t drive, sound, or feel like the vehicle I dropped off. When I expressed concern, King denied any connection between the A/C work and these new issues — despite the fact they began immediately after leaving his shop.

His communication has been disgraceful. After a detailed email outlining these issues, it took him over two days to send a one-line reply. I followed up three more times before he finally asked, “Do I need to send a tow?” — an hour before I was leaving to attend two funerals in one day, which I had already told him about. That kind of tone-deaf response shows a complete lack of empathy or awareness.

After grieving and attempting once more to coordinate a tow, I received no reply. Let me be clear: this was before any public reviews or complaints were made. I gave him every opportunity to make things right. I don’t like leaving negative reviews — especially for Black-owned businesses — but he left me no other choice.

I’ve been stranded, overcharged, and — let’s be honest — taken advantage of as a woman simply trying to get her A/C fixed before the Georgia heat sets in. I needed this car running reliably for my 16-year-old daughter, who will soon be commuting to college classes. What was once a safe vehicle is now plagued by electrical issues, and a knowledgeable associate at O’Reilly Auto Parts informed me that the P2138 code I received after the throttle repair is often caused by not disconnecting the battery or skipping the throttle relearn — which seems to align with the negligence I’ve experienced.

King’s business practices are shady.
His communication is poor.
His professionalism is nonexistent.

This shop preys on people — especially women who come in alone and trust him to do the right thing.

Do yourself a favor: AVOID King Automotive at all costs.
I will be filing complaints with the Georgia Consumer Protection Division, the BBB, and the Attorney General's Office. No customer deserves to be treated this way.
King T. from King Automotive Repair and Collision responded on 06/17/2025 11:12 AM

We sincerely regret to hear about your experience. It seems like your SUV has gone from a smooth ride to a rollercoaster of troubles, and we completely understand your frustration. Your feedback regarding the communication and pricing is both concerning and important to us, as we strive to maintain transparency and professionalism at all times. It’s never our intention to leave a customer feeling stranded or taken advantage of, especially when it comes to something as critical as a vehicle needed for college commutes. We would like to address your concerns directly and understand better how we can make this situation right. Thank you for bringing these issues to our attention, and we appreciate your patience throughout this process.


AL
ASHA L.
Lithonia, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Great service!
I was greeted quickly and my tire was looked at immediately. They took the time to find the issue and ensured that my tire was fixed properly!
King T. from King Automotive Repair and Collision responded on 05/21/2025 08:00 AM

It's fantastic to hear that you were greeted quickly and that our team jumped right into action with your tire issue. We like to think of ourselves as tire whisperers—finding the problems and fixing them like pros! Your safety and satisfaction mean a lot to us, and we're glad to know we hit the mark this time. Don't hesitate to swing by if you have more car adventures in the future!


EM
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EDDIE M.
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Services
Great service
King T. from King Automotive Repair and Collision responded on 05/19/2025 09:38 AM

We're glad to hear you enjoyed our service! We aim to keep everything running smoothly, both with cars and customer satisfaction. If you ever need us again, we’ll be here, ready to keep you on the road.


YW
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YOLAND W.
Atlanta, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2025
verified customerVerified Customer
7
Oil change
Keep up the good work,they even check for things I didn't even ask for and I thank u.
King T. from King Automotive Repair and Collision responded on 05/21/2025 08:02 AM

It’s great to hear that you appreciated our attention to detail! We believe in being thorough, kind of like that friend who reminds you to bring a jacket when it’s sunny outside. Your feedback means a lot, and we’ll keep striving to provide you with top-notch service. If you ever need anything else, just give us a shout!


PM
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PAMELLIA M.
Jonesboro, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Alignment
I arrived when the doors opened and I was greeted with a professional smile cordial welcome friendly invite.
The service was professionally conducted with swift accurate results. KING Automotive and Repair will ALWAYS be my “go to” from this day forward when needed.
Thanks KING Automotive and Repair for Your Excellence!

JC
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JOAN C.
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Professional service.
The staff was responsive and very professional in reporting the tires in my vehicle.

RM
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REGINA M.
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Services fast No wait, customer service 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Five ⭐️ ⭐️⭐️⭐️⭐️s

Verified Customer
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Oil Change
Great customer service. Recognized a problem I knew existed with drain plug. Offer to replace once I purchase one.

LE
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LAQUINCY E.
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Great experience and service
Great experience and service

FW
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FELICIA W.
Fairburn, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Car Repair
Great Service, I will be bring all of my vehicles. Supporting Black Businesses!

SP
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SABRINA P.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Well I'm very appreciative of Mr king job on my car he very honest about what going on with my car thanks and will continue to get his services
Very much appreciate his honesty thanks Mr king

WW
WONQUITA W.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Each time I’ve been to their shop I feel like my vehicles was in good hands! The mechanics actually knew what they were doing!
Definitely great customer service !
Service Coupons and Posts
Thanks for the great review, Kamara! We're so glad you've been coming to us for years. ? #KingAutomotiveRepair #Riverdale
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