Business Solutions
SureCritic / Genesis Of Newnan
business image

Genesis Of Newnan

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(25 Reviews)
56
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
75%
4 stars
11%
3 stars
8%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
6
Total ReScores™
4.7
ReScore™ Average
56
Net Promoter Score ®

Business Details

Categories
Contact
(770) 253-1407
No Business Hours Provided

Business Hours

* No Time Zone Provided
800 Bullsboro Drive Newnan, GA 30265
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(25 Reviews)
Write a Review
Recent Reviews
JF
gravatar
John F.
Newnan, GA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
10
Category: Service
EXCELLENT SERVICE EXPERIENCE
Genesis of Newnan has always serviced all of my Hyundai/Genesis vehicles with professionalism and excellence.
JERRY S A. from Genesis Of Newnan responded on 03/15/2022 04:22 AM

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

AM
gravatar
Arthur M.
Williamson, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Happy customer
I would not go anywhere else to get my car serviced……the dealership is Super!!!
JERRY S A. from Genesis Of Newnan responded on 03/15/2022 04:22 AM

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Patrick Allen

DJ
gravatar
Deborah J.
Peachtree City, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customerVerified Customer
10
Category: Service
Great service
Timely service with good explanation of charges.
JERRY S A. from Genesis Of Newnan responded on 02/18/2022 03:20 AM

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling

Verified Customer
Newnan, GA
2020 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/09/2021
verified customerVerified Customer
2
Category: Service
Forget about getting a loaner
Southtowne never has a loaner vehicle for when I drop my car off for service, which is a selling feature of the brand. They schedule appointments for weeks in advance because they never have an available time slot within reason. They have had my car twice now for a vibration in the driveline and they are yet to fix it. First time they balanced the tires without even checking to see if that was the issue or not. Second time, they kept it for 2 days and "couldn't detect" a vibration so they did nothing. I had to research the issue myself, told them about it, and still waiting on them to do anything about it.
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 09/21/2021 05:46 AM

Please accept our apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal! Someone will contact you to resolve the issue that caused us to have a low score as soon as possible! Again, we apologize for not meeting your expectations and we appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

DP
gravatar
Dayle P.
Lagrange, GA
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2021
verified customerVerified Customer
5
Category: Service
The Staff is A plus
The staff member who assisted when having my car service was professional, efficient and move with intentions to get the job done. The staff is great. My rating of three stars is not a reflection of the staff member, it because I do not receive a loaner vehicle equivalent to the vehicle I drive or a loaner vehicle at all. This was included in my benefits package at purchase. The three star rating is the dissatisfaction of not being able to use my benefits.
JERRY S A. from Genesis Of Newnan responded on 09/08/2021 06:38 AM

Please accept our apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal! Someone will contact you to resolve the issue that caused us to have a low score as soon as possible! Again, we apologize for not meeting your expectations and we appreciate your business.

Jerry Altares
Service Maager

DM
gravatar
Daniel3680 M.
Griffin, GA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
verified customerVerified Customer
Category: Service
Courteous , efficient , professional
Initial experience with Southtowne Newnan was quite favorable. Greeted immediately upon arrival. Work completed in a timely manner & scheduling of follow-up work was easily accomplished. Do wish they provided loaner since next service will take all day and I live over i-hour away.
Recommended
JERRY S A. from Genesis Of Newnan responded on 08/09/2021 06:00 AM

Thank You for using Southtowne Genesis of Newnan for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Terry McCurry

ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 08/14/2021 05:05 AM

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review

Terri McCurry

BM
gravatar
Bruce M.
Atlanta, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Category: Service
Wonderful people
I have been using these folks for years and they never disappoint.
Recommended
CR
gravatar
Chad R.
Newnan, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Great Experience!
The service and sales team at Genesis of Newnan has always exceeded expectations. Awesome group of people!
Recommended
Verified Customer
Newnan, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Service
Have not experience any problems so far with the maintenance.
I can only say that the service thus far has been excellent. We have no complaint about anything. Keep up the good work.
Recommended
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 02/24/2021 11:07 AM

Thank You for using Southtowne Genesis of Newnan for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Wews Lawson

MM
gravatar
Magnolia M.
Newnan, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Service
Thanks
Great Job
Recommended
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 02/11/2021 12:59 PM

Thank You for using Southtowne Genesis of Newnan for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

RD
gravatar
Randolph D.
Fayetteville, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
verified customerVerified Customer
Category: Service
AS ALWAYS
GENESIS OF NEWNAN FOR ME IS THE BEST SERVICE DEPARTMENT THAT I HAVE TO DO SERVICE TO MY CAR IN YEARS. THANK YOU GENESIS OF NEWNAN
Recommended
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 12/10/2020 04:32 AM

Thank You for using Southtowne Genesis of Newnan for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

DJ
gravatar
Deborah J.
Peachtree City, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020
verified customerVerified Customer
Category: Service
Service
Always a pleasure to bring my vehicle in for service. Everyone is very helpful and knowledgeable.
Recommended
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 11/03/2020 06:06 AM

Thank You for using Southtowne Genesis of Newnan for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Stephen Pope

PA
gravatar
Phillip A.
Griffin, GA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020
verified customerVerified Customer
Category: Service
Genesis service
Overall great experience
Recommended
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 10/26/2020 04:43 AM

Thank You for using Southtowne Genesis of Newnan for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Stephen Pope

Verified Customer
Fayetteville, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
verified customerVerified Customer
Category: Service
Very friendly staff
The service center staff members took great care of me and my car.
Recommended
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 09/17/2020 02:30 PM

Thank You for using Southtowne Genesis of Newnan for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling

DP
gravatar
Dayle P.
Lagrange, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
verified customerVerified Customer
Category: Service
Routine Maintenance
SouthTown Hyundai of Newnan GA has customer service right! Very professional staff, they move with a sense of urgency to complete the service efficiently and quickly. I love the cleanliness of the facility and the waiting area is very comfortable. The staff will ask you if you would like the courtesy vehicle to drop you off for coffee or lunch if your wait is an hour or more, then pick you up when your vehicle is ready. This is also a great place to buy a vehicle. I bought my 2018 Genesis G80 Sport at this location. I've been very satisfied with the whole process and overall experience. Lee Falk was my salesman In 2018 of October...what a great individual to meet. SouthTown doesn't leave you hanging after the sale either.
Recommended
ALLEN K B., Svc & Parts Director from Genesis Of Newnan responded on 08/29/2020 09:53 AM

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

Displaying Review 1 - 15 of 25 in total
Businesses Near You
Theo's Automotive
92
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,109 Reviews)
Earl's Quality Car Care
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,210 Reviews)
Acura & Honda Specialist of GA
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,187 Reviews)
Allpro Auto Care Center
71
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(74 Reviews)
Accelerate Automotive
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,173 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.