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Genesis Of Cumming

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(470) 533-5100
No Business Hours Provided

Business Hours

* No Time Zone Provided
750 Peachtree Parkway Cumming, GA 30041
Genesis Of Cumming's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5 Reviews)

GM
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Geoffrey M.
Alpharetta, GA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/07/2024
1
Category: Sales
Look Elsewhere
This dealership has significant room for improvement in several areas.

My experience purchasing a 2024 G90 was frustrating due to poor follow-up and execution. While Brady, the Manager, did initially engage, he has been unresponsive since. The phone system also needs urgent attention, as it is challenging to reach anyone.

The service department, Toby, has similar issues--difficulty in communication, lack of follow-through, and unmet commitments. However, Kaitlyn stands out as a dependable team member who is accessible and attempts to be helpful. Unfortunately, her efforts appear to be hindered by insufficient support from the rest of the team.

Enhanced communication, reliable follow-through, and better internal coordination would significantly impact the customer experience. Until they can better execute, I'd recommend that you look for a car elsewhere.

SL
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Stacey L.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
verified customerVerified Customer
Category: Sales
Excellent Dealership
Wonderful car buying experience.
Recommended

KL
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Kenneth L.
Augusta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
verified customerVerified Customer
Category: Sales
Professional in every aspect!!
From the receptionist to the finance officer. Everyone was very knowledgeable in their assigned field. Very pleasant, kind, and most important willing to be fair in the negotiation. I enjoyed the greeting and smile on everyone's face. Top rated dealarship!!
Recommended

DH
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Donald H.
Richmond Hill, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020
verified customerVerified Customer
Category: Sales
Great experience!
10 out of 10 would recommend.
Recommended

JC
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John C.
Sugar Hill, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2019
verified customerVerified Customer
Category: Sales
Great experience
People care and try hard
Recommended

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