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PRISM Automotive Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,317 Reviews)
98
Write a Review
Schedule Appointment

Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Prism Automotive is conveniently located in Cumming, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Prism Automotive is conveniently located in Cumming, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Car Maintenance, Auto Repair, Repair Shop
Contact
(770) 205-1400
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
by appointment only
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1694 Chamblee Gap Rd Cumming, GA 30040-8340
Get Directions
PRISM Automotive Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,317 Reviews)
Write a Review
Recent Reviews
SL
Steve L.
Cumming, GA
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Excellent service!
Shannon, Steve and the rest of the team at Prism always do a fantastic job of servicing our cars and minimizing the time our car has to be in the shop. They always do great work at a fair price and I would gladly give them 6 stars. Highly recommended!!!
BB
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Bob B.
Cumming, GA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Prism is Tops
Jason and Shannon never fail to deliver on providing quality auto service to me. Have used for several years and will continue to use Lord willing!!
JN
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John N.
Cumming, GA
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Prism #1
Customer service next to none.
SW
Stanley W.
GMC Savana Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Very fast friendly
They are very prompt and courteous people and have a really good price. Well I was actually shocked that are very very low price. I hope they do well and if you will use them for your service, you will do well thanks you guys.
LS
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Liz S.
Ball Ground, GA
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Great service at Prism Automotive
I received excellent service at a great price when I took my Mustang to Prism. They are knowledgeable and friendly. I highly recommend Prism!
LM
Lenny M.
Cumming, GA
Dodge Durango
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2025
verified customerVerified Customer
9
Vehicle repair
I am a repeat customer who has brought vehicles for service before. Staff is professional and polite, and service was performed in an efficient manner. Would recommend PRISM Automotive for those in need of vehicle maintenance & repairs.
Verified Customer
Alpharetta, GA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
Outstanding service
Excellent service and work done by Prism for us today. Great follow up and honestly.
Highly recommend.
Verified Customer
Cumming, GA
Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Excellent work and service
Work is always dome promptly and professionally. Great people. You can trust Prism.
TM
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Tim M.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Super Service
Prism always gives me quick, high quality service on my F150 - at a great price
AT
Allen T.
Ball Ground, GA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
Category: Service
Allen said he gets good service there, he has been going there for quite a while, he trusts them and they are good people.
Recommended
Verified Customer
Cumming, GA
Ford Transit Connect
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Engine replacement
My Ford transit connect needed a new engine, so Shannon and the crew found me a replacement engine at a great price and installed it in a timely manner. My van is now running better than ever! I highly recommend PrismAutomotive.
AP
Anthony P.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Great experience overall!
Highly recommend this place! Honest and thorough
AC
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Amanda C.
Alpharetta, GA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Can’t say enough about Prism
I can’t say enough about Shannon, Jason, and their team. They take care of our 4 vehicles. We schedule our routine maintenance, but they have worked us in many times when we have had emergency issues. I received a referral to them from a neighbor, and have referred many friends and neighbors.
DC
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David C.
Cumming, GA
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
simply the best
Simple the best I come here every time for my cars and my trucks excellent service and professional.
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:34 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Best,

Jason & Shannon
EE
Ed E.
Cadillac DeVille
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
PRISM customer service
They were fair priced, great service and friendly
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:34 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Best,

 

Jason & Shannon
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