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Genesis Of Brunswick

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(25 Reviews)
29
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Score Details

5 stars
76%
4 stars
9%
3 stars
5%
2 stars
2%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
7
Total ReScores™
5.0
ReScore™ Average
29
Net Promoter Score ®

Business Details

Categories
Car Dealer, Hyundai Dealer
Contact
(732) 821-4000 x152
No Business Hours Provided

Business Hours

* No Time Zone Provided
3905 Route 1 South Monmouth Junction, NJ 08852
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(25 Reviews)
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Recent Reviews
LC
gravatar
LaDonna C.
Staten Island, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2024
0
Category: Service
Don't Go Here For Service! They Will Just Lie To You, Waste Your Time, and Take Your Money
I've been coming to Genesis of Brunswick service department for years! Now that they changed ownership and staff, this place is horrible! It took the Service Advisor 45 minutes just to check in my vehicle for service because he was somewhere lally gagging instead of working! And it wasn't even busy that day! Then their so-called "package deal" on oil changes, oil filters, and tire rotations is a fraud because they never performed the tire rotation on my vehicle. A multi-point inspection was also allegedly included in this package free-of-charge but I guess you get what you pay for because they never bothered to tell me that both my brake and AC coolant was extremely dirty and was in dire need of a flush. I discovered that problem when I took my vehicle to a different Genesis dealership the following week. Next, I came in for 2 warranty claims for my steering wheel and for the peeling paint on my vehicle and the Service Advisor abruptly rescheduled those services to the following week because they were short-staffed (I had a Saturday appointment).
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