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Almost immediately, Alejandra reached out. Her proactiveness was incredible. By the next day, she had sent me the CarFax and, crucially, the original window sticker, confirming it was the exact Limited model with the tech package I was looking for. This immediate transparency set the tone for the entire process.
The next day, Alejandra went above and beyond by initiating a video call. She walked me over to the service bay while the vehicle was being inspected and introduced me to the mechanic! It was incredibly professional and reassuring. She then gave me a thorough virtual tour, showing me every inch of the immaculate QX70 – engine bay, interior, and even close-ups of the wheels. When I pointed out minor scuffs on a couple of wheels, Alejandra didn't just acknowledge it – she took action. She spoke with her manager and arranged to have the wheels professionally refinished at no extra cost to me! This level of customer advocacy was fantastic.
Concerned about the history of such a low-mileage (only 39k miles!) vehicle, I asked about the previous owner. Alejandra investigated and found out it came from a long-time customer family who owns a local mechanic shop – the previous owner was their son, also a mechanic. This information, combined with the car looking like it just rolled off the showroom floor, gave me immense confidence.
Throughout the entire process, Alejandra was upfront about the price. There were zero games, no pressure, no hidden fees – just refreshing honesty and transparency. She managed to be incredibly fun and charming while maintaining absolute professionalism every step of the way.
Even after the sale was complete, Alejandra's thoughtfulness continued. She sent me a beautiful personalized leather key fob and a handwritten note commenting on my positive attitude – a truly personal and heartwarming touch that I'll never forget.
If you are looking for a vehicle, do yourself a favor and ask for Alejandra Arredondo at Genesis of Appleton. She embodies what customer service and a genuinely positive car buying experience should be. The car world definitely needs more Alejandras! Five stars isn't enough!