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Genesis Of Appleton

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(23 Reviews)
81
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Score Details

5 stars
90%
4 stars
3%
3 stars
3%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
81
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(920) 749-3232
No Business Hours Provided

Business Hours

* No Time Zone Provided
3023 Victory Lane Appleton, WI 54913
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Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(23 Reviews)
Write a Review
Recent Reviews
DR
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Donald R.
Little Suamico, WI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2025
0
Category: Sales
Dealer ghosted. 2nd time in 3 years.
Back in 2022 we tried to buy a car from them. We had financing lined up. They decided for whatever reason to stop responding to emails and phone calls. We bought a car from a dealer in Madison instead.

Now this week the same thing happened again. They acted like they wanted to lease us a car, but when we wanted one they didn't have on the lot, it happened again. No contact and not even an explanation. Extremely unprofessional behavior.
DR
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Donald R.
Little Suamico, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2025
0
Category: Sales
Dealer ghosted. 2nd time in 3 years.
Back in 2022 we tried to buy a car from them. We had financing lined up. They decided for whatever reason to stop responding to emails and phone calls. We bought a car from a dealer in Madison instead.

Now this week the same thing happened again. They acted like they wanted to lease us a car, but when we wanted one they didn't have on the lot, it happened again. No contact and not even an explanation. Extremely unprofessional behavior.
SS
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Shepp S.
Draper, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
10
Category: Sales
Absolutely Exceptional Experience - Alejandra Arredondo is a True Gem!
I recently had the absolute best car buying experience of my life, all thanks to Alejandra Arredondo at Genesis of Appleton. I had been searching for my "unicorn" vehicle – a very specific 2017 Infiniti QX70 Limited with the technology package. When one popped up at Genesis of Appleton, I favorited it on AutoTrader, even though there were no photos or a full description yet.
Almost immediately, Alejandra reached out. Her proactiveness was incredible. By the next day, she had sent me the CarFax and, crucially, the original window sticker, confirming it was the exact Limited model with the tech package I was looking for. This immediate transparency set the tone for the entire process.
The next day, Alejandra went above and beyond by initiating a video call. She walked me over to the service bay while the vehicle was being inspected and introduced me to the mechanic! It was incredibly professional and reassuring. She then gave me a thorough virtual tour, showing me every inch of the immaculate QX70 – engine bay, interior, and even close-ups of the wheels. When I pointed out minor scuffs on a couple of wheels, Alejandra didn't just acknowledge it – she took action. She spoke with her manager and arranged to have the wheels professionally refinished at no extra cost to me! This level of customer advocacy was fantastic.
Concerned about the history of such a low-mileage (only 39k miles!) vehicle, I asked about the previous owner. Alejandra investigated and found out it came from a long-time customer family who owns a local mechanic shop – the previous owner was their son, also a mechanic. This information, combined with the car looking like it just rolled off the showroom floor, gave me immense confidence.
Throughout the entire process, Alejandra was upfront about the price. There were zero games, no pressure, no hidden fees – just refreshing honesty and transparency. She managed to be incredibly fun and charming while maintaining absolute professionalism every step of the way.
Even after the sale was complete, Alejandra's thoughtfulness continued. She sent me a beautiful personalized leather key fob and a handwritten note commenting on my positive attitude – a truly personal and heartwarming touch that I'll never forget.
If you are looking for a vehicle, do yourself a favor and ask for Alejandra Arredondo at Genesis of Appleton. She embodies what customer service and a genuinely positive car buying experience should be. The car world definitely needs more Alejandras! Five stars isn't enough!
AG
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Anand G.
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2023
10
Category: Sales
GV60 lease
I recently leased a new GV60 and thanks to this dealership and Tito specifically, the experience was seamless. I would definitely recommend Tito.
JG
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Ji. G.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2023
10
Category: Sales
Qualities
Tony did an excellent job explaining to us the new Genesis brand. Very impressed , and very impressive dealerships!!!
MR
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Mark R.
Celina, TX
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Sales
Most excellent!
As a sales professional myself, I recognize and appreciate when a sales experience is exemplary. Rodney made my entire Genesis purchase, from beginning to end, a stellar transaction. Great pre-purchase communication with me as an out-of-state buyer, picked me up at the airport, quick and efficient closing and spent over 30 minutes with me to make sure I knew all of the features of the Genesis before I drove it off the lot. Easily the best new car purchase experience of the 10 I have made. I highly recommend Rodney and Bergstrom, couldn't be happier!
JG
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John G.
Verona, WI
2022 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Sales
GV80 purchase Dave Berg
I recently bought a GV80 and had great experience with Dave Berg. His follow up and knowledge of the Genesis product was very impressive and appreciated. It made the purchase decision much easier.
JJ
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Jeffry J.
Fond Du Lac, WI
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Sales
GV80 Purchase
Dave was knowledgeable about both the car and the purchasing process. We took it for a drive Sat afternoon and called back on Monday to hammer out the details. Everything was done on the phone so our time at the dealership to finalize the sale was minimal. Dave spent a good bit of time going over the functionality of the various features and functions so my wife was comfortable with it. He's good.
MB
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Michael B.
Manitowoc, WI
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
G70 Purchase
Great sales person--good overall experience
RL
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Ryan L.
Waukesha, WI
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customerVerified Customer
10
Category: Sales
Exceptional Service
Rodney was a pleasure to deal with. I drove to Appleton from the Milwaukee area to complete the deal. Rodney was accommodating and listened to my needs. I was able to get a competitive quote via email before my visit. Would recommend anyone out of the area shopping for a Genesis to contact Genesis of Appleton.
JAMES H K. from Genesis Of Appleton responded on 11/04/2021 06:55 AM

Thank you for the review Ryan.  Enjoy your new G70!

CS
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Colby S.
Neenah, WI
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Sales
Great sales experience
Great experience. Rodney Leech explained everything well, and got me in a car that I love.
JAMES H K. from Genesis Of Appleton responded on 11/04/2021 06:56 AM

Thank you for the review Colby.  Enjoy your new G70!

JB
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John B.
Plymouth, WI
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
verified customerVerified Customer
10
Category: Sales
Very satisfied
Our salesman Dave knew all the details of the car and spent a lot time with us on the day we picked up our Genesis reviewing all of the technology applications
JAMES H K. from Genesis Of Appleton responded on 11/04/2021 06:57 AM

Thank you for the review John.  Enjoy your new GV70!

TB
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Thomas B.
De Pere, WI
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customerVerified Customer
10
Category: Sales
GV80 purchase
This is the 3rd car I bought at this dealership. I like working with Dave Berg. He is a straight shooter and very helpful.
SC
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Shawna C.
Eldorado, WI
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customerVerified Customer
Category: Sales
Red carpet experience!!
I had received the best treatment from Rodney when I went through the process from the start. We had to order my car which came in 7 months later, he kept me continuously updated during those months. When the car finally arrived, the closing process was smooth and I felt like I was the only customer they had. They made me feel so special about my purchase.
Recommended
JAMES H K. from Genesis Of Appleton responded on 07/22/2021 07:00 AM

Thank you for trusting and doing business with us Shawna!  We enjoyed working with you and are excited to have you as a part of the Genesis family! 

RR
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Richard R.
Delafield, WI
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
verified customerVerified Customer
Category: Sales
great
Good
Recommended
JAMES H K. from Genesis Of Appleton responded on 07/19/2021 08:17 AM

We will contact Richard to make sure everything is going well with the vehicle and verify if he has any questions.

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