Service Department's Reviews

4.6

(222 Reviews)

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Recent Reviews

Mike S.

Arvada, CO

11/27/2024

Category: Service

DAMAGED MY CAR AND REFUSED TO FIX IT, AFTER BLOWING ME OFF FOR SEVERAL DAYS.

THEY DAMAGED MY CARS INTERIOR AND REFUSE TO FIX IT. After being blown off for several days I finally got ahold of the manager and asked if I could get a replacement part (simple glove box cover) and they said they wouldn't do it. After that they said my car was no longer allowed at the dealership and would be trespassing. DO NOT BUY OR HAVE SERVICE HERE, they couldn't even find the dang car when I got there to pick it up.

Original issue: After taking in for an oil change, the gas pedal began responding strangely. The reverse stopped working and on several occasions was completely unresponsive to being pressed all the way to the floor. This happened once, then again followed with inconsistent acceleration that made me and my family nervous.

With a 10yr warranty (1.5yrs in) I asked for a diagnostic which I was told would take a dealership 1 day, before deciding whether or not to leave my car or not. After coordinating day care schedules and my wife driving to her job, I arrived at the dealership to be told it would take 5-6 business days before the holiday of thanksgiving (which night bleed closer to 2 weeks in the winter.) I would be provided no loaner/rental vehicle to obtain and transport my infant son and that I was basically out of luck.

This has been consistent across several service centers now and I always seem to he told they don't have any loaner vehicles for an issue covered by warranty. This includes even when they cracked my windshield at a different dealership and told me they didn't have any loaners.... even though I had arrived in one.

I assume if they cannot keep track of their current stocks and provide service to their customers who spent a lot of $$ on their car, it is because disorganization and incompetence has been hired on to save Hyundai some $$.

Their warranty is worthless if they cannot help you when you need it, especially with an issue of a gas pedal becoming unresponsive. I advise against ever purchasing a vehicle from Hyundai because of their warranty. They will not honor it and try to snake out of it anyway they can.

James C.

Arvada, CO

11/27/2024

Category: Service

Oil change causes serious issues with the car

Mike S.

Arvada, CO

11/27/2024

Category: Service

DAMAGED MY CAR AND REFUSED TO FIX IT, AFTER BLOWING ME OFF FOR SEVERAL DAYS.

Mike S.

Arvada, CO

11/27/2024

Category: Service

DAMAGED MY CAR AND REFUSED TO FIX IT, AFTER BLOWING ME OFF FOR SEVERAL DAYS.

Jeffrey P.

Denver, CO

10/20/2024

Category: Service

Leave your car for 1 week and we will.look at it .

Third Hyundai I've purchased from this dealer . Total dissatisfaction. I trusted this dealership and gave them time to fix my problem. Had a recall service call and brought my 2023 Hyundai Ionic6 in for the recall .While at the dealership I ask if they could look at my horn. Was told to leave it for 1 week before anyone would look at it. I ask for an appointment to have them diagnose the problem and the said to leave the car. Am I wrong or isn't service the heart of a dealership? Called the dealership and talked to a salesman and was told the manager would call. Crickets! 10 days after my scheduled service a lady called asking how my service was . Still haven't heard from anyone about a resolution. SAD. Out of site ot of mind must be your Motto. My next call is to Hyundai until I get some results. Not a threat ,a promise ,Jeff Price 303 918 2598

Jeffrey P.

Denver, CO

10/20/2024

Category: Service

Leave your car for 1 week and we will.look at it .

Tomasz L.

Colorado Springs, CO

02/22/2024

Category: Service

Not recommended!!!

Avoid this dealer!!!!!!!!!!! When purchasing the for $40k, I found damage to the windshield and reported it. After inspecting the car, the manager promised to replace or repair it because it was for safety reasons and included it in the contract. They arranged an appointment with Complete Glass Shop. The expert couldn't repair it and said the windshield had to be replaced. I contacted the manager but he refuses to replace it because it's too expensive and that I should cover the costs. During the sale, everyone was very nice and helpful, but then they don't give a damn about you because they already got rid of the car and took the money. I will never go back there again!!!!

Abby K.

Aurora, CO

07/31/2023

Category: Service

I got scammed

I put $10,000 down on a vehicle seven months ago roughly and at the time I thought they were good people and it supposedly was a Christian dealership I was wrong I got scammed I put $10,000 down as I said on a Kona which was preowned and none of the down payment that I used went towards the principle of the vehicle as much as the dealership has tried to convince me. Otherwise, I have the contract and I can see it in black-and-white what they did. They charge me numerous fees, so my $10,000 didn’t refuce reduce the cost of the car at least not $10,000 worth that’s for sure I have never seen so many fears with buying a vehicle at a dealership in my life I learned a very valuable lesson .
They charged me for work. They did on the car prior to me buying it just amazing. Well I will probably never go through a dealership. Again, thanks to this experience I’ll go through a broker a broker that’s not gonna mess me over.!!! in addition to that I try to cancel the contract so I could at least get some money back when I tried the car back in somewhere else because the car I bought as much as I was told it was all wheel drive. It was actually front wheel drive, but that’s a whole Nother story.

Jesse S.

Cheyenne, WY

05/24/2023

Category: Service

There is some miscommunication though that needs to be resolved because this didn't seem like the first time this has happened...

My engine and (radiator) blew on my 2016 Hyundai Sonata SE, as I was driving back from Denver, CO, on 9/09/2022 I was able to get my vehicle towed to the nearest dealership Foundation Hyundai in Westminster, CO, long story short, the dealership denies the responsibility for the radiator repair, tech- verified the engine was unrepairable and that it was under a engine warranty recall and that the engine would take a few weeks to arrive to the dealership, during this time, I was communicating with Hyundai Motor America (a manager) (who apparently knew the service manager @ Foundation Hyundai of Westminster for 10 yrs or more) and I also spoke to another representative at Hyundai Motor America (USA), I gained no results from them, the service tech-(apparently) noticed a (small) leak from the bottom, driver corner of the radiator, about a month later the service manager contacted me and said, the engine was replaced, as well as the intake manifold, he mentioned the radiator was damaged from an external source (an accident that occurred 4 to 5 years prior but that I would be able to drive the vehicle back to home but to carry a few gallons of water just in case the "brand new engine started overheating, I arrived to take possession of my vehicle, but then the story changed within a week or two of me arranging a ride and taking the time off of work to go pick up my vehicle, it went from a small leak, to coolant pouring out of the bottom of the radiator upon arrival (in November 2022), eventually, I personally towed my car and towed it directly to a local repair shop (by giving them a heads-up, prior to my arrival), dropped it off and I get a call from them about a day or two later, stating that there was (fresh damage) done to the radiator and also damage done to the newly installed battery terminals and/or cables, performed a month or two prior to the engine and radiator blowing, (the damage(s) to the radiator and the battery cable(s) were not disclosed and/nor mentioned by Foundation Hyundai of Westminster the entire time they had possession of my vehicle, this confirmed the negligence that I suspected of the dealership and its involved service department employee's, I don't know if this has happened before to anyone else or anything of this nature but be very mindful of certain dealerships that may neglect to mention certain or full details regarding service...

Tracy L.

Englewood, CO

10/18/2022

Category: Service

They sell you a car, do the deal then say "the car is not for sale"

DO NOT BUY A CAR HERE! These guys are scammers and cheaters. They have no customer service skills.

Wish I could give this place 0 stars. We spent 7+ hours at their dealership, negotiated a price on a car and signed papers, only to be turned away after the fact with the explanation that “actually, this car is not for sale”. TWICE THIS HAPPENED IN ONE DAY!

The beginning of our experience with Kaylee was pleasant. She was kind and funny and personable. We spent time comparing cars with her and after two hours we had narrowed down the Hyundai Santa Fe that perfectly suited our needs on the lot at Foundation Hyundai. We negotiated a price and came to an agreement. Then we were told that we needed to first sign a contract with Kaylee before we could go to Financing. They had to draw up all kinds of paperwork before we could even find out what our payment plan would be and what financing details were. As we waited and waited for them to draw up the paperwork, Kaylee came out of the back room and sat down at the table after all the papers were signed and told us “So…. We can’t sell you that car.” No apology no sign of the manager near us who we negotiate a price with just the simple fact that they could not sell us the car. They told us some thing about that car not being available because they didn’t realize it was supposed to be a courtesy loaner and was not for sale.

Infuriated with a lack of apology or any customer service, I demanded to see the manager that we negotiated with, named Jim. We were told Jim was busy doing other deals although there was only one other customer in the dealership on this slow Monday afternoon. Finally someone who we had never met sat down and tried to explain things about why the car was not for sale. This made no sense to me and they were not offering us anything to make up for their mistake, nor were they even treating us with any special consideration. He then said all managers were with other customers, he would send someone over to talk to us.

20 minutes later Craig came over. Same story. Said he was a manager. Unapologetic, he said the car was not for sale. He said he did not have any cars that fit the description but we could look at upgrading the car to the package that was $6500 more for a fully loaded Hyundai and was in an undesirable color. When I asked him how this was supposed to be equitable compared to the contract that we just signed, he told me that all the papers we signed for the car did not mean we had a contract. After negotiating back-and-forth for a long time, he reluctantly agreed to sell us yet another car at what he told us would be his dealer price. But the car would still cost us $6000 more and that was the only car in the state that fit our criteria that they could sell us. We decided to spend more money and draw up a deal for the other car. This time the car was not on their lot so they informed us that they had to drive to Boulder to their sister dealer to pick up the car.

We were still held up at the dealership and not allowed to speak to financing about what the payment cost would be. We were not allowed to go to financing until the sales person drove to Boulder picked up the car and came back to Westminster And they could draw up the papers with the exact mileage on the car.

We must’ve been stupid, because we waited.

While waiting, we were now 61/2 hours into the deal, and financing called us saying that he was drawing up the papers. He told us to wait for our sales person to let us know when she was back with the car so that he could help us.

I started to get concerned. We walked down to finance anyway.

Then the manager Craig came in and lowered the boom for the second time. This car was not for sale. Apparently this car had been sold earlier in the day, but no one realized it. They could not sell us the car. Again not a single apology. Absolutely dumbfounded, we hardly said a word and told them we were leaving and they could call us tomorrow.

Good guess/ they never called. We were there from 11am to 6:15pm. All day. Two signed contracts. No car. No apology. DO NOT WASTE YOUR TIME! These guys are amateurs with no heart and no soul.

Scott O.

Arvada, CO

07/06/2022

Category: Service

Unfair Dealings

We all know Hyundai’s are in short supply. Foundation Hyundai claims they will not let you preorder cars. I was working with a salesman on a car and was told it would be coming in. He said to call him a few days before so he could tell me when it was going to arrive.

I did and have them the vin number I was checking on. Nobody could see it. Finally they called me back and said it had been sold. It hadn’t come in so they let someone pre-order it.

I told them that I had been tracking the car for a month and they would not let me pre-order it. They said yes, that was their policy, but it was pre-ordered. Then I asked about new ones coming in. They have one next month, but even with the screw up, they won’t let me pre-order it.

So unless you are friends with them, don’t bother. They’ll sell the cars out from under you. Go somewhere else if you need a car.

Diana B.

Arvada, CO

2020 Hyundai Santa Fe

04/06/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent & professional staff

I was immediately assisted with the details of my service being completed at my appointment.
Staff is extremely clear with description of warranty coverage & my financial responsibility.
Brandon was very courteous & professional.

Irene R.

Denver, CO

2009 Hyundai Accent

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Fine

Good

Verified Customer

Westminster, CO

2021 Hyundai Kona

04/01/2022

Service Type: Maintenance

Verified Customer

Category: Service

Brandon and Frank are stars!

Brandon and Frank were welcoming and efficient. Brandon listened to my comments and service needed. Making appt on line does not provide enough info and flexibility to provide service needed.

Verified Customer

Arvada, CO

2019 Hyundai Tucson

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

Great service

I would highly recommend this dealership and service department.

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