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Firestone Of Westmont

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,947 Reviews)
91
Write a Review
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Score Details

5 stars
91%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Auto Repair, Tires, Oil Change
Contact
(630) 515-0400
Closed
Business Hours

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
8:00 AM - 4:00 PM
* Central Time (Us & Canada)
24 E. 63rd St Westmont, IL 60559
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Firestone Of Westmont's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,947 Reviews)
Write a Review
Recent Reviews
LB
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Laura B.
Westmont, IL
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2023
verified customerVerified Customer
10
Oil Leak
Rich, Ken, and all the staff are professional, caring, and solution oriented. They have helped me numerous times and gone far and beyond with whatever situation I have experienced with my older car. I highly recommend them!!
AS
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Armando S.
Dodge Challenger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2023
verified customerVerified Customer
10
Customer service
Customer service was superb. Very professional and didn’t try to rob me. The gentle men at the front desk took care of me like he said he would even though they were unable to mount the tires I purchased from them.
Verified Customer
Downers Grove, IL
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2023
verified customerVerified Customer
10
Car Battery
Rich Doherty and his team were great. He got me in and out ASAP for my work meeting. ?
DK
David K.
Darien, IL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2023
verified customerVerified Customer
10
Replace tire
Awesome. Had my car towed and fixed in half a day. Really friendly and the warranty I have is great.
NC
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Nancy C.
Darien, IL
Honda Accord Sdn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2023
verified customerVerified Customer
10
Brakes and Oil Change
The auto manager Fred is superior, helpful and knows his stuff. I highly recommend Fred and his staff for all your automotive needs.
GF
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Grace F.
Chicago, IL
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2023
verified customerVerified Customer
10
Excellent service
Very fast service
FS
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Florence S.
Willowbrook, IL
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customerVerified Customer
10
Trustworthy
The staff here is polite and honest. They will tell you you do not need unnecessary service but advise as to when in the future work would be needed. Honest and trustworthy.
SC
Sarah C.
Westmont, IL
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2023
verified customerVerified Customer
10
Battery replaced in quick time
Lloyd was so helpful and kind, my car battery suddenly died - I was able to get a jump start and get over to Firestone on Cass in Westmont. Lloyd booked me in straight away and I was out within 25 minutes with a very happy car. Thank you for fitting me in with short notice and for your kindness.
MW
Maurice W.
Westmont, IL
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2023
verified customerVerified Customer
10
Firestone Westmont
Greetings,
My name is Maurice Ward and I drive a 1995 Firestone Jeep Grand Cherokee.
A big thank you to (administrator’s) Fred, Rich and (customer care agents) Llyod and Ken for their assistance in setting up my appointment.

Upon entering the store, and looking around the facility, I couldn’t help but notice the free hand-outs of invaluable auto owner information available for the customer. It featured current important information regarding auto-care and responsible ownership, making it an automobile owners reference paradise. The facility was well lite, and arranged in a manner that well intermingled its major product inventory and automobile owner car care information.

Customer care has always been a major staple of importance for the Firestone hierarchy, and it was present and fully on display while I was there. It was great to see that, that hasn’t changed! I observed several of the individual dialog between the firestone customer care agents, the skilled auto technicians and customer. The dialog was always respectful, thoughtful and thorough. Chaos was nowhere to be found. I was highly impressed just observing them and their use of obligatory collaborating while adding value, making teamwork a virtue.

I got to know most of the gifted and talented team at this Firestone store by first name, which makes my brief customer feedback more honoring on my behalf. My cars repairs concluded with a priority list of outstanding future repairs identified by the technicians that we will address as my finances allow.

With sincere appreciation & gratitude,
Maurice Ward (BA, MDiv) - Satisfied Firestone Customer
VC
Victor C.
Bellwood, IL
Nissan Murano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2023
verified customerVerified Customer
10
First visit to Firestone
The service manager on duty Sunday was very helpful, rotating my tires and giving me options for purchasing new tires. Nice experience I will be back for further service in the future
Verified Customer
Westmont, IL
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2023
verified customerVerified Customer
9
Great Service!
Straightforward and efficient service. Made the appointment process painless.
DH
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Dan H.
Westmont, IL
Ford Transit Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2023
verified customerVerified Customer
10
always grate service
This is my go-to shop they always get me back on the road quickly. Can't thank them enough.
SA
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Scott A.
Westmont, IL
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2023
verified customerVerified Customer
10
servise under budget
they keep my car running over 300k. Work done promptly and for less than I expected.
BK
Bill K.
Westmont, IL
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2023
verified customerVerified Customer
9
Warranty replacement battery exchange
Fred at the counter was very polite and professional. I was in and out with my warrantied replacement Battery within 10 minutes! Great job guys!
MM
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Mendie M.
Westmont, IL
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2023
verified customerVerified Customer
10
To the Rescue
My daughter and I came desperate for help as her tire seemed to be leaking air and pressure light was on- 40min before closing they helped us right away!! They repaired the rim and sealed the tire and rescued us!! Thank you SO much for being our heroes!! We owe you a pepperoni pizza!
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