business image

Direct Tire & Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(261 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
84
Net Promoter Score ®

Business Details

About

At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas. At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas.

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(617) 923-1800

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
126 Galen Street Watertown, MA 02472
Direct Tire & Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(261 Reviews)

JL
gravatar
JOAN L.
Belmont, MA
2013 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Slow leak in a tire.
Fixed in a jiffy!

AH
gravatar
ANDREA H.
Newton Highlands, MA
2022 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Quick and easy oil change plus careful review of other issues!
Quick and easy oil change and careful review of “other things that need to be looked at”

DN
gravatar
DAVID N.
Waban, MA
2009 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Quick Diagnosis - Timely Repair
I was due for a rotation, and noted the TPMS light coming on. I was able to get an appointment the next day - and was taken early. The problem was diagnosed as a faulty sensor - and it was repaired quickly. Great work!!

TN
gravatar
THOMAS N.
Belmont, MA
2015 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Oil change plus preventive maintenance
Brought my car in for an oil change, and ended up adding additional preventive maintenance (replacing a worn belt and weak battery). There was total transparency about what was needed and why, no high pressure tactics to sell me anything I didn’t need, and everything was done on time.
Clark G., Controller from Direct Tire & Auto Service responded on 02/21/2025 12:50 PM

It sounds like we earned your trust and took good care of your ride! Here’s to keeping your car happy and healthy.  Thank you!


BK
gravatar
BILL K.
Cambridge, MA
2012 Porsche PORSCHE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2025
verified customerVerified Customer
0
Snow tire changeover
I've used Direct Tire for decades but my experience with them has gone downhill of late. Last spring in doing my snow tire changeover, they forgot to return the wheel lock key on my Porsche Cayman, which I didn't discover was missing until now. While doing my fall changeover, they managed to do the changeover but still neglected to inform me that the wheel lock had been misplaced by them the prior spring. I went elsewhere to have my tune-up performed and the shop told me the wheel lock key was missing. They managed to remove the locking bolts but couldn't reinstall them without the wheel lock key.

I contacted Direct Tire and their service person said my wheel lock key was still sitting on the shelf in the shop where he had mistakenly left it last spring. I brough the car in to have the locking bolts installed but they said they needed to order new bolts to replace them. I waited nearly 3 hours for the new bolts to arrive and get installed and they charged me ~$60 for the new bolts, which is a minor charge that wasn't worth asking them about but something for which I shouldn't have been charged for. I also had an arm rest that required a screwdriver to replace but they said they were unable to do this as their serviceperson didn't have a screwdriver.

Bottom line - Due to their multiple errors, I had to spend an entire afternoon to get the bolts installed on my tires and it cost me $60 plus the extra fees charged by the repair shop I used for the tune-up since removing the tires was such an ordeal. I'm not sure what's changed since Barry, the owner, passed away but it's just not the same service- and customer-oriented shop it had always been.
Clark G., Controller from Direct Tire & Auto Service responded on 02/21/2025 12:52 PM

Very sorry to hear of your dissappointment.  Always a blow when we screw up and not deliver the quality you are accustomed to.  I know Doug has reached out to you and hopefully we can regain your trust.  Best, Clark


Verified Customer
Waban, MA
2019 Volkswagen VOLKSWAGEN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Speedy & with integrity
Over the years, the Direct Tire team has helped me with tire repair, alignment issues, new tires, and more. They always provide a great explanation of why a service is needed. They never pressure me to buy anything. I’m a proudly loyal customer!
Clark G., Controller from Direct Tire & Auto Service responded on 02/19/2025 09:23 AM

We appreciate your loyalty and are glad our tire team keeps you rolling smoothly without the sales pressure. Drive on safely, and we’ll be here for your next adventure!  We're proud you're proud!  Thanks.


JL
gravatar
JACK L.
Newtonville, MA
2012 Cadillac CADILLAC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
30 minute battery change
I have been working with Direct Tire since 1980, utilizing them for tires, brakes, exhaust, tune ups and oil changes. I have never broken down on any of my cars over those years. The other day, as winter set in, I could hear/feel my battery had a weak start, it was straining. I called Direct Tire, they looked up my car, told me the battery was in stock. I made an appointment for later that day, they took my car in, and before I could finish my fresh coffee, the car was returned to me with a new battery.

Wonderful.
Clark G., Controller from Direct Tire & Auto Service responded on 02/18/2025 01:47 PM

We're glad to hear you and your cars have been in good hands since 1980! Quick service and fresh coffee, a winning combo!  Thanks so much for the nice thoughts!


ST
gravatar
STEVE T.
Boston, MA
2023 Tesla TESLA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2025
verified customerVerified Customer
8
Patient but missing new tire valve stem cap
The Watertown staff were very patient waiting for me to bring our car in. My appointment got postponed due to an accident. The new tires and alignment seem fine so far but I was disappointed that the new tire valve stem was missing a cap.
Clark G., Controller from Direct Tire & Auto Service responded on 02/17/2025 10:22 AM

We appreciate your patience as well, Steve. We'll tackle the cap mystery—no tire should roll around with a missing hat!  Our apologies for that careless oversight.  Thanks.


Verified Customer
Boston, MA
2013 Subaru SUBARU
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
efficient!
quote was accurate, work was on time, service kind and helpful, as always.
Clark G., Controller from Direct Tire & Auto Service responded on 02/12/2025 10:49 AM

We appreciate your feedback! Keeping things accurate and timely is our jam—consider us your service superheroes!


AG
gravatar
AMY G.
Newton, MA
2014 Subaru SUBARU
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
flat tire
great work with great efficiency
Clark G., Controller from Direct Tire & Auto Service responded on 02/11/2025 06:48 AM

We appreciate your feedback! Efficiency is our middle name, or at least it should be.


BE
gravatar
BARRY E.
Newton, MA
2019 Kia KIA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
two tires replaced on very short notice
I struck a curb at night--tore the sidewalls of two tires. I had my car towed to Direct Tire at night and left car key and an attached note in their off hours drop slot. We received a call by 8:00 am; they were already working on the car, and it was completed by 1 00 pm.

Great service, as always. I have been a customer for more than 25 years. Very dependable. No reason to go anywhere else !
Clark G., Controller from Direct Tire & Auto Service responded on 02/10/2025 05:32 AM

We're delighted to be your tire and service sidekick for over 25 years! Your loyalty fuels our drive to keep you rolling smoothly.  Thanks so much!


TG
gravatar
TRACY G.
Watertown, MA
2021 Audi AUDI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Direct tire rocks
I’ve been a customer of direct tire for close to 20 years. Everyone is always so helpful. They’re willing to explain exactly what is needed. I never feel like I’m being taken and they’re always willing to negotiate. I highly recommend direct.

I am a BIG fan.
Clark G., Controller from Direct Tire & Auto Service responded on 02/10/2025 05:33 AM

It's fantastic to have a loyal fan like you! Your support keeps us motivated and our tires rolling smoothly.  Really appreciate it!


BD
gravatar
BEN D.
Jamaica Plain, MA
2010 Honda HONDA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2025
verified customerVerified Customer
9
Oil change review
What began as a simple oil change metastasized as an oil leak was discovered by the Direct Tire team addressed correctly
Clark G., Controller from Direct Tire & Auto Service responded on 02/10/2025 05:33 AM

We appreciate you trusting us with your oil change and we're glad we caught that leak before it turned into a drama! Keeping your ride in tip-top shape is our top priority.  Thanks.


RC
gravatar
RICHARD C.
Watertown, MA
2013 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Love that road hazard warranty
It's great when you can have a slow leak repaired and walk away with no charges. Quick and easy service as always
Clark G., Controller from Direct Tire & Auto Service responded on 02/05/2025 09:45 AM

We're glad to hear you had a smooth experience! We appreciate the shout out!


DM
gravatar
DANA M.
Watertown, MA
2020 BMW BMW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Allways great!
Needed to get my car tuned up and as always, Direct Tire did what I asked them to do quickly, and CORRECTLY. I trust them implicitly!
Clark G., Controller from Direct Tire & Auto Service responded on 02/04/2025 08:48 AM

We appreciate your trust and are glad we could keep your car running smoothly; we aim to add 'car whisperers' to our resume!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.