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Direct Tire & Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(436 Reviews)
86
Write a Review

Score Details

5 stars
91%
4 stars
4%
3 stars
1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas. At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas.

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(617) 923-1800
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
126 Galen Street Watertown, MA 02472
Get Directions
Direct Tire & Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(436 Reviews)
Write a Review
Recent Reviews
SE
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SEAN E.
Boston, MA
2012 Ford Focus Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2025
verified customerVerified Customer
9
A partner in security
I've always trusted DT with my vehicles. The team again gave me tons of valuable information on my vehicle's condition, and then focused on the things that matter most to me. Adam provided excellent customer service & look forward to my next visit. #valuE
CH
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CONSTANCE H.
Watertown, MA
2014 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2025
verified customerVerified Customer
10
Excellent Customer Service
Excellent customer service
Clark G., Controller from Direct Tire & Auto Service responded on 08/10/2025 10:34 AM

We appreciate your high praise! Excellent customer service is what we aim for, and it looks like we hit the mark. Thanks so much!

Verified Customer
Newton, MA
2009 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2025
verified customerVerified Customer
10
Great Service
Rick helped me decide whether or not to opt for a buy 3 get one free tire sale based on the age of my tires and their cracks (rubber ages after 5-6 years). No pressure, just pros and cons and he actually told me that based on my driving I could probably wait a year.
Clark G., Controller from Direct Tire & Auto Service responded on 08/10/2025 10:33 AM

We appreciate your shout-out to Rick's no-pressure approach; he must have been channeling his inner tire guru! Your safety is our priority, so drive on confidently. Thank you!

JK
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JACK/ AUDREY K.
Brighton, MA
2015 Acura ACURA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
As Great service and very fair price
We’ve been going to Direct Tire for decades. The service is always great and their prices are fair.
Clark G., Controller from Direct Tire & Auto Service responded on 08/08/2025 02:57 PM

Decades of loyalty? That's quite the relationship! We're glad to keep the good times rolling with top-notch service and fair prices.  Thanks so much!

MC
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MATTHEW C.
MA
2013 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Efficient, Reliable, Dependable
The team at DT is like a well oiled machine- they communicate well and get the job done at fair prices. Been going there for 20 years plus and have great confidence in their well run business.
Clark G., Controller from Direct Tire & Auto Service responded on 08/07/2025 09:55 AM

We appreciate the loyalty over the past 20 years! We're glad our well-oiled machine is keeping your rides smooth and wallet happy.  Thank you!

AL
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ANN L.
Sudbury, MA
2005 Jaguar JAGUAR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Excellent service from arrival to departure
The employees all seemed to want to make your visit memorable. I was impressed by the waiting room, fish tank, TV and coffee machine.
Clark G., Controller from Direct Tire & Auto Service responded on 08/06/2025 10:13 AM

We're glad our team made your visit memorable and that you enjoyed our VIP amenities—because who doesn't love a coffee break by the fish tank?  Thank you!

Verified Customer
Fort Myers, FL
2014 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
I recommend
Prompt, friendly service
Clark G., Controller from Direct Tire & Auto Service responded on 08/05/2025 02:02 PM

We're glad you enjoyed our speedy and friendly service—it's like fast food, but for your car!

Verified Customer
Watertown, MA
2023 Hyundai HYUNDAI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
This team is courteous, efficient, and always wiring to answer qyestions
I've been coming here for over 5 years. I'm 2 cars in and have never had a bad experience. Thank you
Clark G., Controller from Direct Tire & Auto Service responded on 08/04/2025 09:35 AM

Five years and two cars? You’re practically family at this point! We appreciate your loyalty and look forward to keeping your wheels turning smoothly.

LR
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LINDA R.
Watertown, MA
2020 Subaru SUBARU
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Oil Change
Did my oil change and even gave me a loaner car so that I didn’t have to wait. No wonder they’re so busy!
Clark G., Controller from Direct Tire & Auto Service responded on 08/04/2025 09:33 AM

We're glad you enjoyed the loaner car experience; it's like a mini vacation while your car gets pampered! Thanks for the feedback.

JP
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JANET P.
Chestnut Hill, MA
2023 Mercedes-Benz Metris Cargo Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Excellent service
People at DT are cooperative and helpful. I was kept informed of the progress on my car and my issue was resolved ASAP.
Clark G., Controller from Direct Tire & Auto Service responded on 07/30/2025 06:24 AM

It's fantastic to hear that our team kept you in the loop and tackled your car issue with speed. Communicating is our superpower!

Verified Customer
Newton, MA
2024 Hyundai HYUNDAI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
Excellent service
Direct tire is efficient with friendly reliable and quick service.
Clark G., Controller from Direct Tire & Auto Service responded on 07/30/2025 06:23 AM

We appreciate your feedback! It sounds like our team hit the nail on the head with service—no flat tires here!

Verified Customer
Wellesley, MA
2017 Tesla TESLA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
10
Excellent
The team was very helpful, accomodating and informative
Clark G., Controller from Direct Tire & Auto Service responded on 07/30/2025 06:24 AM

We appreciate your feedback and are glad our team could lend a helping hand—keeping you informed is our superpower!

LS
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LISA S.
Lexington, MA
2019 Tesla TESLA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Repair service
Rick was excellent. He went above and beyond to help me get my car quickly.
Clark G., Controller from Direct Tire & Auto Service responded on 07/25/2025 06:07 AM

Rick's got superhero speed, doesn't he? We're glad to hear he got you back on the road in no time!

MA
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MICHAEL A.
MA
2019 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Decades of Quality Work
and that includes customer service.
Clark G., Controller from Direct Tire & Auto Service responded on 07/25/2025 06:07 AM

We're happy to hear our customer service hit the high notes! Keeping our customers smiling is what we do best.  Thank you!

BD
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BEN D.
Jamaica Plain, MA
2010 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Excellent service delivered in a very timely manner
As always, Direct Tire performed the oil change with the customary speed and efficiency.
Clark G., Controller from Direct Tire & Auto Service responded on 07/23/2025 05:59 AM

Speedy service and efficiency are our jam! We're glad to keep your engine running smooth.  Thanks!

Displaying Review 1 - 15 of 436 in total
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