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Diehl Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(211 Reviews)
69
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Score Details

5 stars
76%
4 stars
13%
3 stars
5%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
27
Total ReScores™
4.8
ReScore™ Average
69
Net Promoter Score ®

Business Details

About

Diehl Hyundai's service department can help you to keep your new or used Hyundai in like-new condition. Our friendly service staff and high-tech service facility set us apart from other lesser quality centers for car repair in the Sharon/Hermitage Area. We look forward to serving you! Diehl Hyundai's service department can help you to keep your new or used Hyundai in like-new condition. Our friendly service staff and high-tech service facility set us apart from other lesser quality centers for car repair in the Sharon/Hermitage Area. We look forward to serving you!

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(724) 981-8140
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* No Time Zone Provided
1251 East State Street Sharon, PA 16146
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(211 Reviews)
Write a Review
Recent Reviews
RK
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Ruth K.
Mercer, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/22/2023
0
Category: Service
pay off not paid for my returned lease vehicle
Took Dodge Ram back from lease 10-24-23 bought another vehicle. The Ram has not been paid off an it’s 11-15-2023. We have been sent to collection. I have been talking to Chrysler Capital a the dealership for two weeks. I can’t get this settled I need help. The salesman can only do so much an he has been wonderful
IL
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Imma L.
Mc Kees Rocks, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2023
0
Category: Service
Read the fine print of the deal you make
I did not read the fine print and have come to find out the car I purchased was financed for a longer term and a higher interest rate than what was agreed upon. I refuse to purchase another vehicle from there and I’m currently looking.
BH
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Becky H.
Sharpsville, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2023
0
Category: Service
Recall work
I world give it zero stars if I could. I stopped in to make an appointment for the recalls on my 2019 Santa Fe. I asked if they could do the hitch recall even though I hadn't gotten the notice yet. They said they could. I took my car in. They said they did the work and I left. The next morning at work I noticed that the hitch receiver was not in my car. I called the service department and was first told they didn't remove it and someone else must have taken it. They then looked for it and said it was never on the car. They gave me paperwork saying they inspected it but now they are saying it wasn't there????. I wrote a complaint online then Dallas Oliver, a salesman called me. He started off saying that per my email I bought the car from Katie in March 23. I did not. I tried to tell him that and he said he was reading what I wrote. I DID NOT. I bought the car used from Boardman Acura in February of 2021. They are insisting the war never a hitch receiver on my car. And now they want me to prove that it was. How exactly am I supposed to do that. From what I am understanding it was an after market hitch so not on the original paperwork. I can't find a picture of the back of my car to prove it was there. AND IF IT NEVER WAS THERE WHAT DID THEY INSPECT AND GET PAID FOR, FOR THE RECALL? I am beyond frustrated and angry.
TM
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Thomas M.
New Castle, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
10
Category: Service
New truck
My experience was phenomenal. The staff was very knowledgeable and made the process very easy. I walked out with a new truck on the same day that I walked in. I would recommend diehl of sharon to anybody!
ANTHONY O. from Diehl Hyundai responded on 04/07/2022 01:58 PM

I am so glad that you had such a positive experience here with us at Diehl! We appreciate you taking the time out to take this survey! They are very important to us , as are you, the customer! If you need anything please do not hesitate to reach out!



Anthony Oliva 
General Manager

GF
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Gary F.
Brookfield, OH
2019 Hyundai Ioniq Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Routine Oil Change
Dealer provided routine oil change as required by maintenance schedule along with computer update.
DJ
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Danielle J.
Grove City, PA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
verified customerVerified Customer
10
Category: Service
Excellent Customer Service
Previously had issues during my last service visit but Lelia Clark reached out from customer service and handled everything beautifully. Not only did she resolve my original issue but she went above and beyond to make my experience great. Her service and attitude was and is very much appreciated.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2022
Service Type: Repair
9
Category: Service
Good Service but
Always have had a great experience here for bigger maintenance issues (my engine) but what rubbed me the wrong way is I was due for an inspection, was told I need $1200 worth of repairs. Took my car to a different shop the same day I got it back from Hyundai and passed my inspection with needing absolutely no work done and am not due or close to needing any work done. When I brought this to my Hyundai’s attention they had nothing to say so I feel as though they were trying to get over on me.
ANTHONY O. from Diehl Hyundai responded on 04/13/2022 01:15 PM

Danielle thank you so much for your time today! I appreciate that you took the time out to submit this survey as well to speak with me over the phone! I hope that me reaching out helped youto realize that you are definitely important to us here at Diehl! If you need anything please do not hesitate to reach out! :)


Lelia Clark
Customer Service Specialist
724-614-2998

SL
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Sal L.
Copley, OH
2021 Hyundai Venue
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Terrible customer service
The worst Customer service ever at any dealership
David A B., Service Manager from Diehl Hyundai responded on 04/01/2022 08:18 AM

We thank you for filling out our survey. We are concerned about your service comments. Is there a time that works for you that we could call and discuss your service experience?

David A Bauman
Service Manager
724.981.8140
dbauman@diehlauto.com
Verified Customer
West Middlesex, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall visit
Staff called me to schedule a recall visit for my wife’s car. Worked around our schedule in order to get us in as quickly as possible. Everyone was very polite and accommodating during my appointment.
ANTHONY O. from Diehl Hyundai responded on 04/04/2022 04:49 PM

Thank you so very much for this AWESOME review! We appreciate you taking the time to submit this survey! They are extrememly imprtant to us, as are you as our customer! If you ever need anything, please do not hesitate to reach out! 



Anthony Oliva
General Manager

AM
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Amberlyn M.
Jamestown, PA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great
service department did a great job
ANTHONY O. from Diehl Hyundai responded on 04/04/2022 04:47 PM

Thank you so much for your fabulous review Amberlyn! These surveys are EXTREMELY important to us! If there is ever anything that you need please do not hesitate to reach out! 


Anthony Oliva
General Manager 

JY
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Jane Y.
Hadley, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great experience
Great service department. Staff is always friendly and accommodating.
ANTHONY O. from Diehl Hyundai responded on 03/29/2022 02:48 PM

Thank you so much for that LOVELY review Jane! These surveys are very important to us! We appreciate that you took out the time to submit this! If you need anything please do not hesitate to reach out! 



Anthony Oliva 
General Manager

JW
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James W.
Franklin, PA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
friendly staff
The process was super easy - went online and got a slot.
Called in to make a change and that was quick and easy
Waited for the service to be completed and the only slight negative was the couch was well used and low..hey I have to get my old body back out of it...
Service was explained and they even performed a recall fix that I was not aware of.
ANTHONY O. from Diehl Hyundai responded on 03/29/2022 09:28 AM

Thank you so much for taking your time out to submitt this survey James! I appreciate the 5Star review! We will work on making the waiting area more comfortable! Thank you for your transparency! These surveys are so very important to us and so are you as our customer! If there is anything you need please do not hesitate to reach out! 


Anthony Oliva
General Manager

Verified Customer
Sharpsville, PA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great staff
I was able to make an appointment easily. The staff was very friendly and explained exactly what they would be doing with my car, and the car was ready in a timely manner. I explained that I had just moved to PA from Florida recently, and that I had a extended maintenance plan, which they looked up and applied to my visit. I will be returning to the Diehl dealership and service...
ANTHONY O. from Diehl Hyundai responded on 03/29/2022 09:21 AM

Thank you for such a PHENOMENAL review!!! These surveys are EXTREMELY important to us, and we appreciate you, our customer, for taking the time out to share your experience! If you need anything do not hesitate to reach out! 



Anthony Oliva
General Manager

GC
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Gay C.
Sharpsville, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Thank You!
I appreciate the friendliness and help of the service folks Joe and Jonathan. Thanks for you recommendations. Always grateful for technician, Tom, who takes the time to talk and explain to me what was done to my vehicle when I have questions. Everyone's time is very much appreciated!
ANTHONY O. from Diehl Hyundai responded on 03/23/2022 08:03 AM

Thank you so much for your kind words! :) These surveys are very important to us, as are you! We appreciate you taking the time to submit your review! If there is ever anything you need do not hesitate to reach out! 



Anthony Oliva
General Manager 

BM
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Bryan M.
Cochranton, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
After a subpar visit last time for service. Diehl service exceeded my expectations this time. John did a great job explaining the service recommendations and kept me updated on the service of my vehicle.
ANTHONY O. from Diehl Hyundai responded on 03/23/2022 08:01 AM

Thank you so much for your awesome review! I am glad you were pleased with your visit here to our service department! These surveys are extremely important to us, we appreciate you taking the time to submit it! If there is ever anything you need do not hesitate to reach out! 


Anthony Oliva
General Manager

AA
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Albert A.
Hubbard, OH
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Good Service Department
Good service department. Good service manager and assistant manager. Care about their customers and concerns.
ANTHONY O. from Diehl Hyundai responded on 03/21/2022 10:30 AM

THank you so much for your OUTSTANDING review! We truly appreciate you and your survey, as you both are extremely important to us! :) If you need anything Please do not hesitate to reach out! 


General Manager
Anthony Oliva

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