business image

Dick Hannah Hyundai of Portland

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(978 Reviews)
71
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
64
Total ReScores
4.6
ReScore Average
71
Net Promoter Score ®

Business Details

About

Dick Hannah Hyundai Of Portland is staffed with expert technicians who provide the best in quality Hyundai repair and maintenance. Dick Hannah Hyundai Of Portland is staffed with expert technicians who provide the best in quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(503) 802-1930

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 6:00 PM
Sun
closed
* Pacific Time (Us & Canada)
12345 E Burnside Street Portland, OR 97233
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(978 Reviews)

ER
gravatar
Eddie R.
Mcminnville, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2022
10
Category: Service
Pleasant easy and painless buy
We were supposed to meet with Reno Guzman for a 2pm appointment. When we
got to the dealership we were greeted at the door by gentleman named David Bunea, who then told us that Reno was not in. After making that statement to us David immediately went about helping us with our purchase. He was a very personable
salesperson and totally professional in responding to our questions and answering
them. After a few back and forth negotiations we reached an agreement to purchase our new vehicle. I have to say again, as a salesperson, David made our experience stress free and memorable. We have made quite a few purchases over our many years, but this one was by far the most enjoyable.

Verified Customer
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Oil change
Pleasant
JESSICA P. from Dick Hannah Hyundai of Portland responded on 03/28/2022 07:51 AM

Thank you for your review. 


DS
gravatar
Douglas S.
Portland, OR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Quick service
They were very helpful in flexing with my schedule
JESSICA P. from Dick Hannah Hyundai of Portland responded on 03/21/2022 08:20 AM

Thank you for the review. 


GB
gravatar
Gordon B.
Washougal, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
It was a painless buy.
I went there looking for a used car. I thought a new car would be too expensive. We just wanted to see what it would cost to buy a new car. Test drove the car I saw on the internet. It was an awesome drive. I gave them a low down payment, like $300 dollars. My payments were cheaper than my last used car I bought. Excellent on gas. I have had my car 1 1/2 years. Still happy.
JESSICA P. from Dick Hannah Hyundai of Portland responded on 03/18/2022 07:43 AM

Thank you for the review. 


Verified Customer
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great job
Did a great job, in a timely manner.
JESSICA P. from Dick Hannah Hyundai of Portland responded on 03/10/2022 07:30 AM

Thank you for the review. 


Verified Customer
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Regular Maintenance
I always bring my car into the dealer for oil changes, etc., even if it is more expensive. In this day and age, you get what you pay for. This dealer checks everything and is very upfront about any issues that arise. Everyone is always extremely kind and respectful. Will always go back.
JESSICA P. from Dick Hannah Hyundai of Portland responded on 03/09/2022 08:22 AM

Thank you for the review. 


CA
gravatar
Charles A.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast friendly service
Staff was great work was completed ahead of schedule very professional
JESSICA P. from Dick Hannah Hyundai of Portland responded on 03/07/2022 01:18 PM

Thank you for your review. 


SB
gravatar
Steve B.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding Service
Without a doubt, this is the best service department I've ever done business with.
Always quality work and the best staff you will ever work with.
JESSICA P. from Dick Hannah Hyundai of Portland responded on 02/24/2022 08:15 AM

Thank you for the review. 


EW
gravatar
Eric W.
Sandy, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
10
Category: Service
Excellent Customer Service and Management
I bought a 2022 Hyundai Elantra and love the car. There was an issue with the car that was upsetting, but Jessica in service and Roy the Sales Manager reassured me the issue will be addressed. They brought a loaner car to my home and picked up my car for service. They both have gone above and beyond to solve the issue and to satisfy me and new customer. I'm very happy with their professionalism and standing behind their vehicles. I highly recommend Dick Hannah of Portland and their wonderful staff.
JESSICA P. from Dick Hannah Hyundai of Portland responded on 02/24/2022 08:16 AM

Thank you for your review. 


EM
gravatar
E M.
Vancouver, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2022
8
Category: Service
Had maintenance done - management surprised me
Was in there to get my car serviced. To be honest, I left the dealership very unhappy over "technical issues" and felt taken advantage of.

I was completely shocked when Jessica-mngt reached out and made things 100% right.

As for the work on my car, as of right now car seems very happy and running smooth. Crossing fingers it stays that way. Thank you Jessica for making things right I really do appreciate it!! I'll be back for sure.
JESSICA P. from Dick Hannah Hyundai of Portland responded on 02/11/2022 06:25 AM

Thank you for your review and understanding.  Have a great day!


KZ
gravatar
Katarina Z.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great Experience
I purchased my car at Dick Hannah and I brought it in for the 1st service and I was very happy with the service I got. Everyone was kind and efficient in getting the work done. I had been told it would take approximately 3hrs since we had general maintenance and a recall but it ended up only taking 1.5hr instead which was nice!
JESSICA P. from Dick Hannah Hyundai of Portland responded on 02/07/2022 02:30 PM

Thank you for the review.


CR
gravatar
Cleo R.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
10
Category: Service
Wonderful Salesman - Beshara
Super friendly, fast, courteous and extremely honest! He got me just what I was looking for and wanted. Beshara is one of the best salesman I have ever encountered. I would recommend any family or friends looking for a new/used car to get ahold of Dick Hannah for their vehicle buying needs!!
JESSICA P. from Dick Hannah Hyundai of Portland responded on 02/07/2022 06:56 AM

Thank you for the review.


LB
gravatar
Lionor B.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Front light bulb replacement.
Everything went just as Mahan had described it. I appreciate the help.
JESSICA P. from Dick Hannah Hyundai of Portland responded on 01/14/2022 08:46 AM

Thank you for the review.


KG
gravatar
Kathleen G.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Emergency service was exceptional
I woke up to a flat tire and had a donut tire put on it. I also had a leaking tire. I just showed up at the dealership with no appointment. I asked could they fill me a new tire and fix my flat and get me on the road in one and a half hours and they did. Great follow through.
JESSICA P. from Dick Hannah Hyundai of Portland responded on 12/31/2021 05:33 PM

Hi, thank you for the review. 


Verified Customer
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
efficient
they check the entire car and give report on all needed maintenance. i got to know that i needed a change of my wiper blades, cabin air filter and number plate lights?
JESSICA P. from Dick Hannah Hyundai of Portland responded on 12/06/2021 08:04 AM

Thank you for the review.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.