business image

Diamond Hyundai Palmdale

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(47 Reviews)
62
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
5
Total ReScores
4.8
ReScore Average
62
Net Promoter Score ®

Business Details

About

Diamond Hyundai Palmdale in Palmdale, CA. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Diamond Hyundai Palmdale in Palmdale, CA. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(661) 947-6000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
421 Auto Center Drive Palmdale, CA 93551
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(47 Reviews)

RA
gravatar
Romualdo A.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
My engine was replaced and running as per design.
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/18/2022 01:22 PM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


MR
gravatar
Manette R.
Lancaster, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Time matters
To have an oil change and tire rotation takes too long. Customer service is friendly.
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/14/2022 02:00 PM

Thank you for your feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


Verified Customer
Palmdale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Drop off car change of oil
Drop off car
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/11/2022 09:24 AM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


CC
gravatar
Cynithia C.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Excellent
Nothing
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/11/2022 09:24 AM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


Verified Customer
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good and honest work and people.
They took very well care of me and my baby. Not too much else to say, really. They were honest and upfront about some service items they could and could not provide. The only nitpick I could have is to have them become more familiar with more niche models. Overall though, and I can't stress this enough, great experience always coming there.
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/09/2022 09:42 AM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


JS
gravatar
Jennifer S.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My Hyundai experience
The gentleman took exceptional care of me and my car. The crew was extremely professional and courteous.
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/08/2022 05:31 PM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


EJ
gravatar
Erin J.
Lancaster, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customerVerified Customer
10
Category: Service
Crystal is a Gem!
Crystal is the best! Always ensures my vehicle is getting the proper care. Communicates service recommendations and costs with me. Updates me throughtout the duration of my service appointment. Glad she is back!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2022
Service Type: Maintenance
7
Category: Service
Service was Good
Since the acquisition of Rally Hyundai dealership. I have not been pleased with my service experience. Every visit even after an appointment was scheduled I would return and no appointment was found. I was told walkins were not being accepted due to short staff. I was grateful when Crystal returned. She is always thorough and is clear in her communication surrounding my vehicle service.
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/08/2022 03:59 PM

Thank you for the feedback, I am so sorry the service department went though a bit of a rough patch for a bit after the buy/sell. We have diligently been working on getting service to run as smooth as it did prior. We are also working on the comfort of the waiting area & getting all of the customer amenities back like coffee & cable. We appreciate you & look forward to helping you for your next service visit. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. 

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


Verified Customer
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Diamond Hyundai Rocks
The people are very nice & helpful. They don’t rush you & answer any questions you might have. Overall, the service was done in a timely manner.
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/05/2022 09:54 AM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


Verified Customer
Palmdale, CA
2022 Hyundai Ioniq Phev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Oil Change
The lady with the orange hair who helped me was extremely knowledgeable and very friendly!

However when I received my car back it had water marks and stains all over the windows, windshield, and rear view mirrors. I had to pay $20 at a local car wash just to fix what you guys did to my car. It was clean before I dropped it off.
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/05/2022 09:19 AM

Thank you for your feedback! We are more than happy to re-wash your vehicle for you, just come on in at your earliest convenience. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


ML
gravatar
Maribel L.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
When I got there it was pretty busy, about 3 people waiting in front of me so there was a bit of a wait time. However, the gentleman who attended us was very nice and friendly. I went in for the first time since buying my car for a routine check up and oil change and my car was ready in about an hour and a half. Overall a nice experience.
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/05/2022 09:17 AM

Thank you for your positive feedback! We are working on fixing the staffing issues so you do not run into this issue anymore. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


Verified Customer
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great experience with Steven!
Great experience with Steven!
CORTNEY P. from Diamond Hyundai Palmdale responded on 04/05/2022 09:16 AM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


Verified Customer
Quartz Hill, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Q
Q
CORTNEY P. from Diamond Hyundai Palmdale responded on 03/07/2022 08:29 AM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


BR
gravatar
Bruce R.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
good service
good service
CORTNEY P. from Diamond Hyundai Palmdale responded on 03/05/2022 07:42 AM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


Verified Customer
Palmdale, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Regular service
The staff at the front desk of the service center is great. The service center had my car ready within the time frame they quoted.
CORTNEY P. from Diamond Hyundai Palmdale responded on 03/03/2022 04:56 PM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com

 


JB
gravatar
Jenny B.
Quartz Hill, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good service!
Everything went well.
CORTNEY P. from Diamond Hyundai Palmdale responded on 03/03/2022 07:26 AM

Thank you for your positive feedback! Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. We appreciate you.

Cortney Parker
Diamond Hyundai Palmdale
Service Manager
661-274-7280
cparker@daliaauto.com


Displaying Review 1 - 15 of 47 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.