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D'Arcy Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,573 Reviews)
75
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
205
Total ReScores
4.7
ReScore Average
75
Net Promoter Score ®

Business Details

About

Welcome to D'Arcy Hyundai. We are family owned and have been servicing vehicles for over 20 years. We look forward to servicing your current vehicle. Welcome to D'Arcy Hyundai. We are family owned and have been servicing vehicles for over 20 years. We look forward to servicing your current vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(815) 725-5200

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
2521 W. Jefferson Street Joliet, IL 60435
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,573 Reviews)

CH
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Cesar H.
Plainfield, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2025
0
Category: Service
Bad Service
When I was trying to do my payment the girl with curly hair, thick eyebrows, she’s mexican, working at the cashier. She was giving me attitude and being very unprofessional. I think you should hire people with good attitude, very communicative, and people who have patience with their customers.

ES
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Eddie S.
Romeoville, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2025
4
Category: Service
Alternator Replacement Cost
Took my car in for service and it was determined that my alternator required replacing. The labor time was 1 hour, but I was charged for 2.5 hours of labor based on some system that is used to provide estimates. I think charging $520 to change an alternator is excessive. I have purchased two cars from the dealership and have all repairs done there, but at these rates I’ll have to go somewhere else.

TG
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Tom G.
Crest Hill, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
10
Category: Service
Great , Quick Service.
We had a slight alignment issue with our new Venue , called John Wagner and he got us in the next day, job was done on time, quickly and most importantly correctly. Great service John and the whole service dept. A+ highly recommend.

LL
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Lori L.
Plainfield, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/24/2023
0
Category: Service
Worst service ever!
Went for a supposed complimentary oil change. Got 3 appointment reminders. None of which let me know they had moved to a new location. When I got there, there were more than 6 people at the counter. I stood there waiting for over 5 minutes. It took 3 1/2 hours for my service!! Then I was charged for the “complimentary” oil change..
Never again..

DC
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Demetria C.
Joliet, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2023
1
Category: Service
Poor service
I brought my daughter's car to get a scheduled oil change. This is at the new dealership on Essington Road. I pulled into the service Bay. They sent another gentleman who was detailing a car to tell me I needed to come in. There were nine people sitting in the service area five which were busy assisting other customers four were just standing behind the desk chit chatting with each other. When they saw me enter the service Bay the ones who were not busy should have come out of the office area to assist me. No Excuses!! Do better D'Arcy

CA
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Chuck A.
Shorewood, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2023
0
Category: Service
2018 Sonata Burns Oil and needs a new engine after 93,000 miles.
In July, after 8 oil changes that year, I took my Sonata to D'Arcy to see what the problem was. I have been back to D'Arcy 5 times since then. The last time was October 17th. The car sat there for 4 days and nobody looked at it , even though it was there to complete an oil consumption test! Finally service did check with Hyundai who ok'd a new engine. Only problem is as of November 1st no one from the dealership has called me or returned my calls to schedule this new engine replacement. They said the engine had to be ordered.
I was also told the oil had been "top offed", so I need not worry about the oil level. On Halloween I put in 5 quarts of oil as the engine had burnt thru all 5 quarts in 1100 miles. Obliviously no one had topped off anything. Horrible service all the way around.

RE
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Richard E.
Shorewood, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/17/2023
5
Category: Service
Engine Light
I recently bought a new Palisade from D’Arcy and was very happy with my purchase. However I also have a 2015 Sante Fe Limited and the check engine light came on yesterday. I went to your service department to find out what it could be and was told I had to make an appointment! All I wanted was to make sure it was nothing serious and that I wouldn’t damage the engine and would make an appointment then,but couldn’t do that? With all the service advisors you had there not one could hook up the code reader to tell me weather it was serious or not? Left not happy!

NC
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Nathan C.
Crest Hill, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2023
0
Category: Service
Worst Car place EVER
Took way too long, made me pay 70 bucks when they said it was 50 but I have free oil changes, so they’re very dumb, were extremely rude and ignorant, will NEVER come back and will tell everybody i know never to come here or buy a hyundai. You guys BLOW.

BH
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Beth H.
Joliet, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2023
0
Category: Service
Couldn’t even look at the car!
Had my car in for an oil change and tire rotation. 3 days later it is making a noise when turning. I called told to bring it in that day so they can take a look. Car sat there all day. Never looked at. Went to pick it up. Told to make an appointment. Call to make and it’s 4 weeks out! What in the world! Told it’s been like this for 2 yrs because of Covid. I’ve been a customer for 20 yrs. I’m starting to look for another dealership who can provide warranty work for me.

VP
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Victoria P.
Bolingbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service at Darcy Hyundai
I am handicapped and Darcy Hyundai service providers are helpful, kind and compassionate. I feel confident in their service department.
JOHN W W., service manager from D'Arcy Hyundai responded on 04/07/2022 07:53 AM

Victoria,

Thank you so much for your kind comments about our team, we value your business and appreciate your business and continued patronage! 

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

KW
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Kristine W.
Joliet, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Better than new
I left a phone message for the service manager on a Saturday stating I felt my car was not safe to drive. On Monday I received a phone call to bring my car in and I would have a loaner while mine was in the shop. I was kept current about the progress.
Two months later my car was returned to me. It has been running better than when it was new. I’m grateful and impressed by the skill and professionalism of the Darcy team from management to the service floor.
JOHN W W., service manager from D'Arcy Hyundai responded on 04/06/2022 10:26 AM

Kristine,

Thanks for your feedback, and your kind comments about our team here at D'Arcy Hyundai. Glad we could help with your vehicle and exceed your expectations.  We value your business and if you need anything please don't hesitate to reach out.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

GS
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George S.
Morris, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
One more great service experience
We had another greet service experience with Darcy Hyundai. It started as a routine maintenance service and added an insurance claim. Once insurance was involved Darcy had the repair done in a few days. This time we worked with Dominick, and he was great too. Thank you!
JOHN W W., service manager from D'Arcy Hyundai responded on 04/05/2022 05:47 AM

George,

Thank you for this feedback, glad to hear your service was exceptional. We appreciate your kind comments about a team member who helped exceed your expectations with this visit. We value your business so if we can help in anyway please don't hesitate to reach out.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

AG
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Alba G.
Shorewood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Always great, fast and efficient!!
JOHN W W., service manager from D'Arcy Hyundai responded on 04/03/2022 01:36 PM

Alba,

Thank you for this feedback, glad to hear your service was exceptional, for this is our goal with every visit. We value your business and loyalty, so if we can help in anyway please don't hesitate to reach out.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

KW
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Kimberly W.
Plainfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Frank is awesome
JOHN W W., service manager from D'Arcy Hyundai responded on 04/01/2022 04:42 AM

Kimberly,

Thank you for this feedback, glad to hear your service was exceptional. We value your business and loyalty, so if we can help in anyway please don't hesitate to reach out.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

Verified Customer
Plainfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
D’Arcy Hyundai will always have my business
Always a confident and stress free visit, it’s a pleasure to do business with them
JOHN W W., service manager from D'Arcy Hyundai responded on 03/30/2022 08:26 AM


Thank you for this feedback and kind comments, glad to hear your service was exceptional and you find our team to be so helpful.  We value your business and loyalty, so if we can help in anyway please don't hesitate to reach out.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com
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