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Crossroads Auto Service

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,552 Reviews)
78
Write a Review
Schedule Appointment

Score Details

5 stars
80%
4 stars
12%
3 stars
2%
2 stars
1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Westnedge facility was beginning to show its age, we relocated to our current location at 6230 Lovers Lane. Our new, state of the art building allows us to provide the same excellent service in a more convenient location. ...more

Categories
Car Maintenance, Oil Change, Auto Maintenance
Contact
(269) 327-4026
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6230 Lovers Lane Portage, MI 49002-4207
Get Directions
Crossroads Auto Service's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,552 Reviews)
Write a Review
Recent Reviews
Verified Customer
Portage, MI
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Excellent
Easy to schedule. Was timely and allowed me to wait on site for an oil change. Excellent service and communication. I will be back!
MH
MARK H.
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Highly Commendable
Fast & Couteous
JV
Jessica V.
Scotts, MI
GMC Yukon
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2025
verified customerVerified Customer
Category: Service
Jessica said that the service was good, just a little pricey.
Recommended
Verified Customer
Kalamazoo, MI
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Brakes
Prompt and affordable service again.
CW
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CRAIG W.
Portage, MI
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
9
Good Customer Service
I’ve always enjoyed the communication here. This time we had a scheduling misunderstanding and they owned it immediately and everything turned out great.
ST
STEVEN T.
Portage, MI
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Thanks!
Great team over there
TG
TOM G.
Portage, MI
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Tire repair
They are always very friendly and professional. They were able to get me in at the last minute and got the work done in no time!!!!
TD
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TAMI D.
Portage, MI
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Car repair
I appreciate how efficient and helpful the guys are. I always feel confident that I am receiving great service and a fair price
YH
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YVONNE H.
Kalamazoo, MI
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Mice
My mother’s car wouldn’t keep running. We had it towed to Crossroads auto. It was determined that a mouse in the carburetor was the culprit. He was still alive and well. Damage was expertly repaired and her car is now running great! Thanks Jamie & Crew!!
RM
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ROGER M.
Portage, MI
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
quick, thorough & courteous
brought in truck for brakes, running board removal & oil change... all were done quickly, very well and for a reasonable amount.
Verified Customer
Portage, MI
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Friendly and Prompt
Our vehicle was diagnosed immediately and repaired timely. Very friendly staff!
DN
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DOUG N.
Portage, MI
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Very Good Service
They are easy to communicate with. Very accomodating to my schedule. Car service was top notch.
KB
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KIM B.
Kalamazoo, MI
GMC Envoy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
9
Great customer service
I always take my vehicles here ..they do a great job, and they are friendly.
CT
CINDY T.
Kalamazoo, MI
Nissan Murano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Customer Service was excellent they fixed my vehicle in one day. Amazing
Great customer service, great prices, trustworthy
MS
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MICHAEL S.
Portage, MI
Dodge Journey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Quick tire patch.
Took a chance and dropped off my car with a screw in the wheel before they opened. They luckily had it first in the bay and patched quickly. Thanks so much for getting me back on the road quickly.
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